FlyerTalk Forums - ExpertFlyer Help Desk, Information and Updates Thread

- - ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

ExpertFlyer Voice

May 24, 2018 10:58 am

Quote:

Originally Posted by pointsbrah (Post 29789431)

Does EF have plans in the future to show CX availability? Most of my trips are using AS miles on CX, and AwardNexus shows CX but is costly. Id much rather use EF.

Any ideas?

As of now CX does not publish their award data.

gusd	May 24, 2018 11:01 am

Quote:

Originally Posted by ExpertFlyer Voice (Post 29790154)

Now that it is available again it shows on ExpertFlyer:

Results from https://www.ExpertFlyer.com

Code:

Awards & Upgrades Search

Departing ORD on 12/13/18 12:00 AM for OTP

Flying LH on booking class I





Frequency

Flight Stops Depart Arrive Aircraft Reliability Class Description Code Seats

1 Connection

LH 431 0 ORD FRA 74H Unavailable Business - Award/Upgrade I Y

12/13/18 4:15 PM 12/14/18 7:35 AM 87% / 20m

LH 1418 0 FRA OTP 319 Unavailable Business - Award/Upgrade I Y

12/14/18 9:50 AM 12/14/18 1:10 PM 60% / 16m

In the future, please contact us directly for help with specific searches.

Yes, it does. Thanks for fixing it. There was definitely something wrong before.

ExpertFlyer Voice

May 24, 2018 11:39 am

Quote:

Originally Posted by gusd (Post 29790164)

Yes, it does. Thanks for fixing it. There was definitely something wrong before.

It wasn't an issue with ExpertFlyer, the inventory also doesn't show on ANA so it looks like there was/is some kind of distribution issue.

pointsbrah

May 24, 2018 11:52 am

Quote:

Originally Posted by ExpertFlyer Voice (Post 29790156)

As of now CX does not publish their award data.

Pardon my ignorance, but I am assuming EF isn't tapping into the typical award redemption search engines, and thus wouldn't use BA / JAL / QF to perform the searches?

gusd	May 24, 2018 11:53 am

Quote:

Originally Posted by ExpertFlyer Voice (Post 29790292)

It wasn't an issue with ExpertFlyer, the inventory also doesn't show on ANA so it looks like there was/is some kind of distribution issue.

Oh, I see. Thanks.

MasterGeek

May 27, 2018 2:50 pm

Is it true that Turkish Airlines and some other airlines report J4 (NOT J9) availability even when 9 or more J class seats are available ?

ExpertFlyer Voice

May 29, 2018 11:32 am

Quote:

Originally Posted by MasterGeek (Post 29799827)

Is it true that Turkish Airlines and some other airlines report J4 (NOT J9) availability even when 9 or more J class seats are available ?

Yes each airline determines the maximum that a class code will show, usually 4, 7 or 9.

pandaperth

May 29, 2018 2:20 pm

From which GDS does EF access its data

ExpertFlyer Voice

May 29, 2018 5:15 pm

Quote:

Originally Posted by pandaperth (Post 29806342)

From which GDS does EF access its data

Multiple, depending on the search.

pandaperth

May 29, 2018 8:52 pm

Quote:

Originally Posted by pandaperth (Post 29806342)

From which GDS does EF access its data

Quote:

Originally Posted by ExpertFlyer Voice (Post 29806976)

Multiple, depending on the search.

For air fare searches, specifically when looking at oneworld RTW fares

pandaperth

Jun 1, 2018 3:07 am

Seems EF is having some problems displaying fares when the user specifies more than one airline

For example:
Origin and Destination both SEZ
Airlines BA, QR and UL
No fares returned
(in this specific case, neither QR nor UL have any fares)

Specify BA on its own, and its fares are displayed

ExpertFlyer Voice

Jun 1, 2018 10:01 am

Quote:

Originally Posted by pandaperth (Post 29816432)

There is not a problem. We get BA fares from a different source than the default for the search, but the system can only know to do that if BA is the only airline specified in the search.

paperwastage

Jun 1, 2018 7:46 pm

https://www.expertflyer.com/air/clas...AirlineCode=SQ
SQ used to use Class Code R = first class suiqtes

For the new SQ21/22/25/26 Premium Economy fares, SQ seems to use R = cheapest premium economy fare

Fare Infomration
Fare basis: RAP21TAO, booking class R, cabin shows up as PF (premium first)
SINGAPORE AIRLINES TRANSATLANTIC PREMIUM ECONOMY SPECIAL

Flight Availability also shows R = first class suites. the count and position seems to reflect the correct PE data, just the description is incorrect
Z4 C4 J4 U4 D4 S9 T9 P4 R4

example:
fare info search
Departing EWR
Arriving SIN
10/30/18-11/13/18
Airline SQ

ExpertFlyer Voice

Jun 1, 2018 10:05 pm

Quote:

Originally Posted by paperwastage (Post 29819453)

https://www.expertflyer.com/air/classList.do?query=preferredClass&limit=1&searchAi rlineCode=SQ
SQ used to use Class Code R = first class suiqtes

For the new SQ21/22/25/26 Premium Economy fares, SQ seems to use R = cheapest premium economy fare

Fare Infomration
Fare basis: RAP21TAO, booking class R, cabin shows up as PF (premium first)
SINGAPORE AIRLINES TRANSATLANTIC PREMIUM ECONOMY SPECIAL

Flight Availability also shows R = first class suites. the count and position seems to reflect the correct PE data, just the description is incorrect
Z4 C4 J4 U4 D4 S9 T9 P4 R4

example:
fare info search
Departing EWR
Arriving SIN
10/30/18-11/13/18
Airline SQ

If you want to alert us to a class code description issue please email us directly at [email protected]. Thank you!

Xandrios

Jun 3, 2018 9:56 am

Would it be possible to have a seat alert warn me that is seat is being taken, rather than becoming available? It would be very useful to get a notification if the free middle seat is being taken...as that means that it is time to move.

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