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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

anabolism Jan 25, 2013 8:43 pm


Originally Posted by Perche (Post 20125733)
I am on AA 137 on 9/15. If I query LHR-LAX I get C0. If I put in my whole itinerary, SMF-FCO with a stop at LHR, for the return LHR-LAX leg it says C4.

I called LA and asked for the C availability on that flight, and they said there was none. I asked them if it was a "married segment" issue, and they said no.

Just curious: did you ask the agent to check for C space using the same query/routing as you fed to EF?

hillrider Jan 25, 2013 9:45 pm


Originally Posted by Perche (Post 20125733)
I am on AA 137 on 9/15. If I query LHR-LAX I get C0. If I put in my whole itinerary, SMF-FCO with a stop at LHR, for the return LHR-LAX leg it says C4.

I called LA and asked for the C availability on that flight, and they said there was none. I asked them if it was a "married segment" issue, and they said no.

Please explain why EF has C0 and C4 for the same segment, and AA EXP says no C availability no matter how you cut it.

It is a bug on AA's availability; I've encountered it before and it's frustrating/maddening.

There's no way around it -- it will not sell C unless it's available on each segment as standalone. I guess the married segment-driven increases by bucket get applied to availability, giving you the phantom availability, but the same increases do not apply to sales, and you end up with this discrepancy.

Originally Posted by anabolism (Post 20125843)
Just curious: did you ask the agent to check for C space using the same query/routing as you fed to EF?

The agent will see C4, but when he/she books the married segment, he/she will get an ‡UNABLE 00 AVAILABLE‡ response.

ExpertFlyer Voice Jan 25, 2013 10:47 pm


Originally Posted by Perche (Post 20125592)
I am on AA 137 LHR-LAX Sept 15, 2013. An EF query LHR-LAX Upgrade Award and Availability shows C0. If I do an upgrade and Availability roundtrip query with my full itinerary, SMF-FCO with a layover at LHR, it shows AA 137 as C4. I called AA EXP and they said no availability. Why is there this discrepancy based on how the search is placed?

Hi Perche. First, if you have questions about a specific query, you should first email [email protected] Also this is the wrong thread to post help desk questions to as there is already a thread for that: http://www.flyertalk.com/forum/trave...sk-thread.html

As for your question C0 is the correct answer. As is stated in the AA section for the Help of the Award & Upgrades results page.


For AA Upgrades, married segment logic does not apply, therefore to get the most accurate results, upgrade searches should be done segment by segment.
In addition it also states:

When searching for award/upgrade inventory to a destination that AA doesn't fly to, it is best to only do the search for segments that AA itself operates, and not include the segments that it doesn't. This will insure the most accurate results.
Since AA does not operate the LHR-FCO segment, it should be excluded from an AA award/upgrade search.

armagebedar Feb 15, 2013 12:32 am

When searching for what appears to be a valid fare on EF, I received the following error:


The information could not be displayed because the Fare Basis code you selected is not valid for the specified date. To return only valid Fare Basis codes for the date specified, perform a Fare Information search with the Filter Results option set to Yes.
I don't see a "Filter Results" option that I can set to Yes; moreover, the fare seems to be valid as it prices out on the airline's own website. Could you explain what this error might mean?

ExpertFlyer Voice Feb 15, 2013 9:47 am


Originally Posted by armagebedar (Post 20251606)
When searching for what appears to be a valid fare on EF, I received the following error:



I don't see a "Filter Results" option that I can set to Yes; moreover, the fare seems to be valid as it prices out on the airline's own website. Could you explain what this error might mean?

That is referring to the "Validate Fares" option. We changed the name of that check box on the search form a while ago, so you stumbled upon a rare error situation. However since you haven't told us anything about the search you are doing we can replicate it, so we can't offer any explanation why the GDS would return an error that would lead us to show that message.

Please email us the specifics of your search to [email protected] so we can help you, thanks.

Time traveller Feb 16, 2013 10:05 pm

How often (or frequently) does EF check for inventory alert and notify the member?

I had set an alert for C inventory on an international AA flight. It did not notify me. However I happened to check it manually on EF and found available C inventory.

ExpertFlyer Voice Feb 17, 2013 3:57 pm


Originally Posted by Time traveller (Post 20262267)
How often (or frequently) does EF check for inventory alert and notify the member?

I had set an alert for C inventory on an international AA flight. It did not notify me. However I happened to check it manually on EF and found available C inventory.

As we've noted, the alert system checks each alert several times a day, more so as the date of departure gets closer. It's possible that you can find inventory with a manual check before the next scheduled run of the alert. That's a good thing, and doesn't mean anything isn't working. If you have further questions about your particular alert, please email the details to [email protected]

nbevan Feb 17, 2013 11:54 pm

I happened to find the seat I wanted at the front of economy on a BA flight just after it was released (about 72 hours before departure). EF notified me 75 min later.

For the return, seats were released early, and EF found the seat before I would have looked.

For around 20 flights over the last couple of years, the seat I wanted has always still been free when EF notified me.

mgcsinc Feb 21, 2013 6:28 am

Any idea how the fares to Amtrak-UA codeshare stations work, and how to find them using EF? It works to put in ZFV but not ZTF, ZVE, or ZWI.

ExpertFlyer Voice Feb 21, 2013 10:05 am


Originally Posted by mgcsinc (Post 20289475)
Any idea how the fares to Amtrak-UA codeshare stations work, and how to find them using EF? It works to put in ZFV but not ZTF, ZVE, or ZWI.

We have adding the missing station codes to our system. If you find any others, please send us an email and let us know, thanks.

mgcsinc Feb 21, 2013 10:29 am


Originally Posted by ExpertFlyer Voice (Post 20290740)
We have adding the missing station codes to our system. If you find any others, please send us an email and let us know, thanks.

Awesome. A couple quick notes:

- Wilmington is in Delaware, not Pennsylvania.

- At least one of these has a coterminal with the relevant airport, and so those fares should come up as well. The example I'm seeing is ZVE, which permits fares from HVN (this can be verified by doing a search on ITA or a dummy booking on united.com).

jackal Feb 21, 2013 10:30 am


Originally Posted by mgcsinc (Post 20290910)
Awesome. A couple quick notes:

- Wilmington is in Delaware, not Pennsylvania.

- At least one of these has a coterminal with the relevant airport, and so those fares should come up as well. The example I'm seeing is ZVE, which permits fares from HVN (this can be verified by doing a search on ITA or a dummy booking on united.com).

I just noticed the other day that EF shows availability to PHL when searching ZFV, so that's already set up for that one. Same thing needs to be done with ZVE, I guess?

mgcsinc Feb 21, 2013 10:34 am


Originally Posted by jackal (Post 20290925)
I just noticed the other day that EF shows availability to PHL when searching ZFV, so that's already set up for that one. Same thing needs to be done with ZVE, I guess?

Looks like it.

ExpertFlyer Voice Feb 21, 2013 12:17 pm


Originally Posted by jackal (Post 20290925)
I just noticed the other day that EF shows availability to PHL when searching ZFV, so that's already set up for that one. Same thing needs to be done with ZVE, I guess?

ExpertFlyer does not control if/how fares are filed with co-terminal information, that is up to the airlines and the GDS to return when the request is made.

mgcsinc Feb 21, 2013 12:24 pm


Originally Posted by ExpertFlyer Voice (Post 20291582)
ExpertFlyer does not control if/how fares are filed with co-terminal information, that is up to the airlines and the GDS to return when the request is made.

ITA Matrix gets it right, though. Is there some way it would know but EF wouldn't?


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