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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

ExpertFlyer Voice Nov 29, 2012 1:01 pm


Originally Posted by djibouti (Post 19767142)
I believe "R" is the class code for coach-business class upgrades on a domestic 3-class flights. That code doesn't appear at all for tonight's flights--for example, AA 18 SFO-JFK, 11/29/12 10:30 PM.

Does that mean that there's no availability for coach to business upgrades, or am I misunderstanding something?

Thanks!

X/R classes were hidden by AA back in June: http://www.flyertalk.com/forum/ameri...-5-2012-a.html

C is the Business upgrade class using miles or E-Vip's (which is visible on ExpertFlyer). R is the upgrade class for 500-mile stickers and EXP status.

crimson12 Dec 2, 2012 8:04 pm

Question re ExpertFlyer
 
I was trying to book two business class tickets on Alitalia (Z class). The flight I wanted had Z1 U1 (U being coach award inventory). So I booked one of each with the intent of moving up to Z if/when a space opened up.

But now that availability on that flight is U0 Z0, ExpertFlyer doesn't show the flight at all when I search the route. Is there a way to "force" it to show that flight, so I can set an alert for EF to e-mail me when Z1?

(Mods, wasn't sure where this should go; please move. Thanks.)

NYBanker Dec 2, 2012 8:10 pm

Include Y as a fare category in your search.

crimson12 Dec 2, 2012 9:01 pm

Doesn't seem to work. I'm looking for for the direct flight MXP-JFK. When I just search for Z, I see MXP-FCO-BOS-JFK.

When I search for Z and U, I see MXP-FCO-JFK.

But I still don't see MXP-JFK, the flight on which I currently have tix...

ExpertFlyer Voice Dec 2, 2012 9:52 pm


Originally Posted by crimson12 (Post 19785034)
Doesn't seem to work. I'm looking for for the direct flight MXP-JFK. When I just search for Z, I see MXP-FCO-BOS-JFK.

When I search for Z and U, I see MXP-FCO-JFK.

But I still don't see MXP-JFK, the flight on which I currently have tix...

As NYBanker noted, you have to add a regular fare class, like Y, to the Other Fare Class box in the Award search then the flight should show. Or just do a normal Flight Availability search and create your alert from there.

crimson12 Dec 2, 2012 10:10 pm

Ah, I see -- I thought he meant "Y" as shorthand for economy. I manually added fare class Y to the search and was able to add an alert for Z.

Thanks!

Surface Interval Dec 4, 2012 8:38 am

NOOG Question
 
Background: I am completely new to ExpertFlyer. I am trying to find availability in First or Biz using my decent pile of AA miles for travel on an example route: CLE-HKG around 21 MAR 12. When using the Awards & Upgrades tab, I put this in and the results come up that are confusing (to me). It shows CLE-LGA on AA4614 a CR7 as 4 Z's available -great! However, the next line down shows JFK-HGK (I'm fine with changing airports) on AA (CX) 6091, but nothing is on that line.


Question is: does this mean there is award space in F for all or only part of the itinerary?

I've read the extensive online help and cannot figure this out, please help.

ExpertFlyer Voice Dec 4, 2012 9:11 am


Originally Posted by Surface Interval (Post 19793791)
Background: I am completely new to ExpertFlyer. I am trying to find availability in First or Biz using my decent pile of AA miles for travel on an example route: CLE-HKG around 21 MAR 12. When using the Awards & Upgrades tab, I put this in and the results come up that are confusing (to me). It shows CLE-LGA on AA4614 a CR7 as 4 Z's available -great! However, the next line down shows JFK-HGK (I'm fine with changing airports) on AA (CX) 6091, but nothing is on that line.


Question is: does this mean there is award space in F for all or only part of the itinerary?

I've read the extensive online help and cannot figure this out, please help.

At the top of the Award search results page it says:


American Award & Upgrade availability is not valid for codeshares.
So since AA 6091 is a CX codeshare, there are no award classes for it. If you click on New Help With This Page at the top you'll also see it says for AA, among other things:


•When searching for award/upgrade inventory to a destination that AA doesn't fly to, it is best to only do the search for segments that AA itself operates, and not include the segments that it doesn't. This will insure the most accurate results.

Surface Interval Dec 4, 2012 9:32 am


Originally Posted by ExpertFlyer Voice (Post 19794024)
At the top of the Award search results page it says:



So since AA 6091 is a CX codeshare, there are no award classes for it. If you click on New Help With This Page at the top you'll also see it says for AA, among other things:

Thanks for the quick reply. It should have been obvious that the dialog box opened up on top - it's just that the rest looked more interesting.:p

ffsim Dec 7, 2012 10:54 am

Inbound aircraft
 
Apologies if this has been asked before, but I wasn't able to find an answer after a few searches.

Is there any way to identify the inbound flight for an upcoming departure? For example, I'm flying LAXYYZ today on AC 796 but would love to check the status of the inbound flight.

Is there a way to do this on expertflyer? Thanks!

ExpertFlyer Voice Dec 7, 2012 2:50 pm


Originally Posted by ffsim (Post 19813884)
Apologies if this has been asked before, but I wasn't able to find an answer after a few searches.

Is there any way to identify the inbound flight for an upcoming departure? For example, I'm flying LAXYYZ today on AC 796 but would love to check the status of the inbound flight.

Is there a way to do this on expertflyer? Thanks!

Unless the airline publishes the inbound flight information in the Comments of the Flight Status, no there is not.

ffsim Dec 7, 2012 3:23 pm


Originally Posted by ExpertFlyer Voice (Post 19815316)
Unless the airline publishes the inbound flight information in the Comments of the Flight Status, no there is not.

Thanks for the info!

lewinr Dec 8, 2012 2:36 am

Hi, I'm having a problem with award alerts not working.

I setup two alterts for flight SU107 (LAX to SVO) for Dec 8th. One for "At least 1 in Business - Award (O)", and a second alert for "At least 1 in Economy - Award (X)".

I never got any alerts. Today I got nervous and used KVS to check and in fact there was availability for both O and X! I called and booked the award ticket.

Now KVS shows the O availability is gone but X is still available (X7 even). But in expertflyer when I click "Quick Check" for the my "At least 1 in Economy - Award (X)" alert it says "Your alert was successfully checked and did not locate availability."

What is going on? Why didn't my alert work?

thanks

ExpertFlyer Voice Dec 8, 2012 2:13 pm


Originally Posted by lewinr (Post 19817662)
Hi, I'm having a problem with award alerts not working.

I setup two alterts for flight SU107 (LAX to SVO) for Dec 8th. One for "At least 1 in Business - Award (O)", and a second alert for "At least 1 in Economy - Award (X)".

ExpertFlyer is showing the Award & Upgrade results correctly:

Results from ExpertFlyer.com
Code:

Awards & Upgrades Search
Departing LAX on 12/08/12 12:00 AM for SVO
Flying SU  on booking class O X     


                                                                    Frequency                                                   
Flight        Stops  Depart            Arrive            Aircraft  Reliability    Class Description                      Code  Seats
0 Connections
SU 107        0      LAX                SVO                332      Su,M,W,F,Sa    Business - Award                      O    1
                    12/08/12 3:45 PM  12/09/12 4:05 PM            59% / 36m      Economy - Award                        X    7

Your alerts didn't work because they were for the wrong date. Once we updated the alerts to look at today's date they found the inventory and notified you.

If you have questions about specific alerts in the future, please email us so we can identify you quicker and find your alerts, thanks.

lewinr Dec 8, 2012 4:45 pm

thanks, but can you please explain what was incorrect about the date? I checked it carefully and it certainly appeared to be correct.


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