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-   Travel Tools (https://www.flyertalk.com/forum/travel-tools-701/)
-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

Argonaut1000 Mar 3, 2013 11:08 pm

It appears that routing rules are no longer displayed - returns with "FORMAT".

Searching for AC fares - all city pairs.

Just checked further and it seems to be affecting all airlines and fares.

inlanikai Mar 4, 2013 8:21 am


Originally Posted by Argonaut1000 (Post 20355040)
It appears that routing rules are no longer displayed - returns with "FORMAT".

Searching for AC fares - all city pairs.

Just checked further and it seems to be affecting all airlines and fares.

Must have been temporary because I'm not having any problems at this time.

Argonaut1000 Mar 4, 2013 9:41 am

Fixed itself overnight - OK now

deac83 Mar 4, 2013 3:52 pm

Either user error or there is glitch in the seat alerts today. Set up an alert for 3/8/13 on ATL-DFW 1835. Set up an alert for the specific seats of 20B, 21B, 20D, 21D. Did not check any of the boxes at the top of the alert.

At 4:30pm today (3/4), I checked the seat map and saw 20B and 21D showing available. No alert was sent to me and the alert says it's still active. I made it do a quick check, came back and said could not find any seats available.

I have sense moved myself into 21D, but 20B is still showing available.

What am I missing, this should have generated an alert and certainly should have done so when I forced it to check.

ExpertFlyer Voice Mar 4, 2013 5:26 pm


Originally Posted by deac83 (Post 20359844)
Either user error or there is glitch in the seat alerts today. Set up an alert for 3/8/13 on ATL-DFW 1835. Set up an alert for the specific seats of 20B, 21B, 20D, 21D. Did not check any of the boxes at the top of the alert.

At 4:30pm today (3/4), I checked the seat map and saw 20B and 21D showing available. No alert was sent to me and the alert says it's still active. I made it do a quick check, came back and said could not find any seats available.

I have sense moved myself into 21D, but 20B is still showing available.

What am I missing, this should have generated an alert and certainly should have done so when I forced it to check.

As we noted in our email response to you, those seats are marked Premium Only by AA, however you did not select the "Treat Premium Only Seats as Available" option for the alert. If you have status with AA, you probably want to set the Treat Premium and Paid Seats as Available options for all your Seat Alerts.

lewinr Mar 6, 2013 12:53 pm

alert for newly published routes?
 
Is there any way to setup an alert in EF for when an airline publishes a timetable for a route?

For example, I want to setup a seat alert for SVO-TFS for december. I cannot do that because Aeroflot, who flies this route, did not publish their timetable for December yet. I would like to get an alert when they (or anybody else) publishes a timetable for this route. Is there any way to do it?

Thanks
Ron

ExpertFlyer Voice Mar 6, 2013 2:47 pm


Originally Posted by lewinr (Post 20372220)
Is there any way to setup an alert in EF for when an airline publishes a timetable for a route?

For example, I want to setup a seat alert for SVO-TFS for december. I cannot do that because Aeroflot, who flies this route, did not publish their timetable for December yet. I would like to get an alert when they (or anybody else) publishes a timetable for this route. Is there any way to do it?

Thanks
Ron

If you know how far in advance an airline publishes their flights, then you should be able to work backwards and know the date to check for the new flights. It looks like the flights are published thru October 27th, so it looks like you have to wait another ~5 weeks or so for December.

That aside, no we don't have time table alerts. A Flight Alert can only be created for a flight that we know exists.

tatmtr7 Mar 24, 2013 7:56 pm

expert flyer help
 
Looking to fly from uio to ord on oct. 11 or 12 business class
or
fly from scl to ord business class on oct. 13 or 14.

Different agents have told me different stories either not loaded and keep calling or almost all seats are filled.


Thanks

brp Mar 24, 2013 7:58 pm


Originally Posted by tatmtr7 (Post 20476547)
Tried using the free version but it is really no help to me so if any of the experts here would be willing to check for me I would be grateful.

You do realize, of course, that asking for people to provide information from proprietary, paid sources is a violation of the TOS of Flyertalk, yes?

Cheers.

tatmtr7 Mar 24, 2013 8:05 pm

No I did not so I withdraw my query as I certainly did not intend to violate the rules.
Thanks

ckpeter Mar 24, 2013 8:12 pm

I would suggest that you at least sign up for a trial. The information that EF provides is invaluable, and is certainly worth the few dollars it takes for a month.

When I plan my travels, I tend to do all my searches with EF first. This allows me to know before talking to an agent, sometimes finding options that even the agents themselves didn't think to check.

FlyMeToTheLooneyBin Mar 24, 2013 8:19 pm

The free version should have the same powers as the paid version. Are you basically asking for help on how to use it?

tatmtr7 Mar 24, 2013 8:23 pm

I guess I am as I have tried the free version and got nowhere. My computer skills are just not as good as I thought. Maybe my senior moments are getting more frequent.
thanks for asking

ExpertFlyer Voice Mar 24, 2013 8:24 pm


Originally Posted by tatmtr7 (Post 20476547)
Tried using the free version but it is really no help to me so if any of the experts here would be willing to check for me I would be grateful.

Looking to fly from uio to ord on oct. 11 or 12 business class
or
fly from scl to ord business class on oct. 13 or 14.

Different agents have told me different stories either not loaded and keep calling or almost all seats are filled.

Wondering which it is?
Thanks

If you are looking for Award or Upgrade inventory, that is not shown in the Free version of ExpertFlyer which is only Seat Alerts. Please click the Upgrade button after you login for a 5-day free trial of the Premium service which includes Award searching and alerting as noted here: http://www.expertflyer.com/frequent-flyer-programs

JDiver Mar 24, 2013 9:33 pm

We have moved your query to the proper Forum Travel Tools, and the proper / best thread (ExpertFlyer.com Help Desk Thread).

JDiver
senior moderator


Originally Posted by tatmtr7 (Post 20476547)
Looking to fly from uio to ord on oct. 11 or 12 business class
or
fly from scl to ord business class on oct. 13 or 14.

Different agents have told me different stories either not loaded and keep calling or almost all seats are filled.


Thanks



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