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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

SeeBuyFly Aug 11, 2017 2:42 pm

Etihad plays strange games on their website such that you see different award availability based on whether your search originates in the US or not.

As a specific example, I am looking for JFK-AUH on 12/18 in J. Searching for that one way on etihad.com yields zero Guest Business award seats, whereas searching for AUH-JFK-AUH (with the AUH-JFK leg on any random date preceding 12/18), shows 6+ Guest Business seats for JFK-AUH on 12/18.

My question is, if I sign up for EF, which of these two availabilities will EF display for the JFK-AUH flight?

CDKing Aug 13, 2017 12:48 pm

Do fare rules and routing rules no longer exist?

Calchas Aug 13, 2017 1:00 pm


Originally Posted by CDKing (Post 28684905)
Do fare rules and routing rules no longer exist?

I have a weird bug where the images for those buttons do not load at work.

The links themselves still work (if you dig into the HTML to get them), but the images do not.

Only affects me at work. (Windows, Chrome.)

CDKing Aug 13, 2017 5:47 pm


Originally Posted by CDKing (Post 28684905)
Do fare rules and routing rules no longer exist?


Originally Posted by Calchas (Post 28684960)
I have a weird bug where the images for those buttons do not load at work.

The links themselves still work (if you dig into the HTML to get them), but the images do not.

Only affects me at work. (Windows, Chrome.)

I should have known it was something so simple. Just used IE and no problem. Its been a while since i logged in but i swear I've used chrome no problem in the past.

ExpertFlyer Voice Aug 13, 2017 11:33 pm


Originally Posted by CDKing (Post 28685827)
I should have known it was something so simple. Just used IE and no problem. Its been a while since i logged in but i swear I've used chrome no problem in the past.

Are you still having the issue? What happens when you try a Shift-Reload of the page? Please email us directly at [email protected] if that doesn't work, thanks.

allset2travel Aug 17, 2017 4:08 pm

QR170 DOH-MAD D Fare
 
EF shows D9

But CX could not see any availability.
Can someone explain why? (what's beyond the obvious)

I tried to re-issue a CX issued DONEx ticket.

TerryK Aug 17, 2017 4:14 pm


Originally Posted by allset2travel (Post 28703875)
EF shows D9

But CX could not see any availability.
Can someone explain why? (what's beyond the obvious)

I tried to re-issue a CX issued DONEx ticket.

I have no idea what is obvious to you. ;) This kind of discrepancy is usually the result of married segments or pos issue.

allset2travel Aug 18, 2017 11:36 am


Originally Posted by TerryK (Post 28703891)
I have no idea what is obvious to you. ;) This kind of discrepancy is usually the result of married segments or pos issue.

Thz.

Will check if it is a married segment issue

Calchas Aug 18, 2017 4:39 pm


Originally Posted by allset2travel (Post 28703875)
EF shows D9

in which city? :)

allset2travel Aug 20, 2017 8:48 pm


Originally Posted by Calchas (Post 28708042)
in which city? :)

The flight is DOH-MAD as titled in OP.
Maybe I didn't understand what you mean :confused:?

nufnuf77 Aug 27, 2017 1:38 pm

I am having an issue where the 'view routing' button just does nto show in the column when viewing fares and prices. The column is there, but in the rows, nothing to click on to view allowed routings.

Using Chrome on Mac.

ExpertFlyer Voice Aug 27, 2017 3:42 pm


Originally Posted by nufnuf77 (Post 28742679)
I am having an issue where the 'view routing' button just does nto show in the column when viewing fares and prices. The column is there, but in the rows, nothing to click on to view allowed routings.

Using Chrome on Mac.

Did you email us about it? Try a shift-Reload of the page and/or clearing your cache.

Keter Sep 2, 2017 4:06 am

Many thanks for switching QR routing rules back to Sabre! This allows easily to see when a fare was created/ scpired, set of rules applied etc.

ExpertFlyer Voice Sep 2, 2017 2:30 pm


Originally Posted by Keter (Post 28767500)
Many thanks for switching QR routing rules back to Sabre! This allows easily to see when a fare was created/ scpired, set of rules applied etc.

You're welcome!

jah718 Sep 5, 2017 6:47 am

Hi all, I am thinking about signing up to Expertflyer premium and there is one thing that is unclear on the website. If I select the monthly premium account, does it just charge you 9.99 as a once off or are you locked into a years contract? Thanks!


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