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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

sabbasolo Jan 3, 2019 8:43 am

UA 1796 Boeing 777-200
Depart SFO: Sun, Jan 27
Arrive EWR: Mon, Jan 28

Why would EF show all the empty seats as blocked, when on UA they show as available? I am sure that is what the GDS shows, but why would UA publish it that way?

https://cimg8.ibsrv.net/gimg/www.fly...0539b53dea.jpg
As see on UA
https://cimg2.ibsrv.net/gimg/www.fly...f769cb9b56.jpg
As shown on EF

jerry a. laska Jan 3, 2019 10:26 am

Are your searches for different days? The UA seat map display says "Depart SFO: Sun, Jan 27" while the EF seat map display is for "28/01/19".

kkl Jan 6, 2019 3:18 am

Is there a reason why flights are not shown on the "Award and Upgrades" section but shown on the "Flight availability"

e.g BKK-KIX in April. No direct TG flights are shown in the Upgrade section

TerryK Jan 6, 2019 3:34 am


Originally Posted by kkl (Post 30616716)
Is there a reason why flights are not shown on the "Award and Upgrades" section but shown on the "Flight availability"

e.g BKK-KIX in April. No direct TG flights are shown in the Upgrade section

Because no direct TG flight has any awards or upgrades available. Connecting flights are shown if at least one segment is available.

kkl Jan 6, 2019 7:22 am


Originally Posted by TerryK (Post 30616737)
Because no direct TG flight has any awards or upgrades available. Connecting flights are shown if at least one segment is available.

So if I put a manual search for O or I awards it will alert me if it comes up?

ExpertFlyer Voice Jan 6, 2019 9:27 am


Originally Posted by kkl (Post 30617190)
So if I put a manual search for O or I awards it will alert me if it comes up?

If you mean creating a manual Flight Alert, then yes. Another trick is to add a fare class code like Y as an Other Class code to the Award search. You still won't see the award class if it's not there, but it would force the flight to show.

kkl Jan 6, 2019 9:21 pm


Originally Posted by ExpertFlyer Voice (Post 30617560)
If you mean creating a manual Flight Alert, then yes. Another trick is to add a fare class code like Y as an Other Class code to the Award search. You still won't see the award class if it's not there, but it would force the flight to show.

Thanks for the tip!

sabbasolo Jan 7, 2019 8:51 am


Originally Posted by jerry a. laska (Post 30604649)
Are your searches for different days? The UA seat map display says "Depart SFO: Sun, Jan 27" while the EF seat map display is for "28/01/19".

My stupidity, only ameliorated by the tendency of the UA website to show the next day's early morning flights when searching for a specific date. i.e. a 1am flight on 28th will show on search

Taara Jan 17, 2019 6:04 am

Is there a significant difference in using a GDS (not ticketing, just availability) over using ExpertFlyer?

Is there any difference? More current? More expensive?

Taara

singal3 Jan 17, 2019 5:29 pm

Any way to add Vietnam POS, given the Cathay mistake fare?

adambadam Jan 19, 2019 5:04 pm


Originally Posted by Taara (Post 30665692)
Is there a significant difference in using a GDS (not ticketing, just availability) over using ExpertFlyer?

Is there any difference? More current? More expensive?

Taara

Do you have access to a personal GDS tool?

Taara Jan 21, 2019 2:00 am


Originally Posted by adambadam (Post 30676164)
Do you have access to a personal GDS tool?

Yes I have access to corporate Galileo, but am weighing the benefits as we are not ticketing with it and EF seems much cheaper

Stgermainparis Jan 27, 2019 11:12 am

My EF membership has lapsed b/c I've gotten pretty good at finding what I need otherwise. But I'm having some difficulty and have two questions before I pay for EF.

1) UA and CA both show 5x seats for CA flights at the saver level (I have no status or cc for these programs), but ANA won't work with more than 4 for CA flights. Will EF be able to determine if the 5th is available to ANA? I can call, but would like to search options first.

2) UA and CA both show ZRH-VIE-ORD (on Austrian), but when I do a straight VIE-ORD search, no VIE-ORD shows up. Will EF show the direct as singly bookable? I believe it will, but I haven't used it in a few years.

UPDATE: I went ahead and re-upped EF, which says only 4x on those CA flights. They must limit to 4 generally. And the VIE-ORD shows up, so I guess that's a call in.

chx1975 Jan 28, 2019 6:34 pm

I am searching connections and I am seeing absolutely bewildering choices. QYC? HHI? What are these? I mean, QYC is the bus station in Drachten but I am reasonably sure noone flying from Africa to the Carribean needs or wants to go through that. HHI is a tiny airport on a tiny island and I am reasonably sure it is not connected to Frankfurt, Amsterdam, Atlanta and Casablanca and more.

ExpertFlyer Voice Jan 28, 2019 7:23 pm


Originally Posted by chx1975 (Post 30712225)
I am searching connections and I am seeing absolutely bewildering choices. QYC? HHI? What are these? I mean, QYC is the bus station in Drachten but I am reasonably sure noone flying from Africa to the Carribean needs or wants to go through that. HHI is a tiny airport on a tiny island and I am reasonably sure it is not connected to Frankfurt, Amsterdam, Atlanta and Casablanca and more.

We show what the reservation returns given the city pair/date/airline you entered. Since you didn't post enough information to help you here, you can email us directly with the details.


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