FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Travel Tools (https://www.flyertalk.com/forum/travel-tools-701/)
-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

Faisal777 Apr 6, 2016 6:14 pm


Originally Posted by ExpertFlyer Voice (Post 26441245)
There are no such thing as "outdated" seat maps. We retrieve the seat maps in real time from the reservation systems when you request them. What we show is the same data every travel agent in the world sees.

As indicated in that other thread, we indicate seats that are blocked but not occupied compared to airline seat maps that tend to show a blocked seat as if it were occupied.

If you want us to look at specific seats on a specific future dated flight (your example is in the past so we can't look at it), please email customercare@ with the specific information.

Hm ok, I'm still a little confused. Since if you look at my example again, 18J is indicated as "Available" in your seatmap rather than "Blocked", yet the QR one says "Not available". If 18J was a blocked seatmap, with your logic should it not show as "Blocked" rather than "Available"? Or have I misunderstood you?

Another odd example is 41J, it indicates as available in your seatmap but in the QR one says it's not, this one is a little odd as all the other seats around it seem to be a perfect match but this one is the odd one out. That's why I was confused thinking maybe it's just a outdated seat map, but clearly that is not the case.

ExpertFlyer Voice Apr 6, 2016 7:26 pm


Originally Posted by Faisal777 (Post 26447953)
Hm ok, I'm still a little confused. Since if you look at my example again, 18J is indicated as "Available" in your seatmap rather than "Blocked", yet the QR one says "Not available". If 18J was a blocked seatmap, with your logic should it not show as "Blocked" rather than "Available"? Or have I misunderstood you?

Another odd example is 41J, it indicates as available in your seatmap but in the QR one says it's not, this one is a little odd as all the other seats around it seem to be a perfect match but this one is the odd one out. That's why I was confused thinking maybe it's just a outdated seat map, but clearly that is not the case.

Again we need a live example so we can look at the data being delivered to us. We can't comment on something we can't replicate. Please email us a current example.

There could be other reasons why the airline website didn't allow you to reserve a specific seat, but that doesn't necessarily mean that the seat was occupied.

747FC Apr 7, 2016 1:35 am

How about this idea, EFV?
 
EFV, might it be possible to build a function such that when one goes to the "saved alerts" page, a button appears next to an alert so that you can check the seat chart? It would be awesome not have to manually enter the information on another page. Thanks.

ExpertFlyer Voice Apr 7, 2016 9:46 am


Originally Posted by 747FC (Post 26449368)
EFV, might it be possible to build a function such that when one goes to the "saved alerts" page, a button appears next to an alert so that you can check the seat chart? It would be awesome not have to manually enter the information on another page. Thanks.

Hi, we already have that, it's called Saved Queries. At the top of the Seat Map results page, on the upper right below the header, you can enter a name for the search and save it for easy recall.

747FC Apr 7, 2016 10:15 am


Originally Posted by ExpertFlyer Voice (Post 26450848)
Hi, we already have that, it's called Saved Queries. At the top of the Seat Map results page, on the upper right below the header, you can enter a name for the search and save it for easy recall.

From an end-user perspective: After manually checking a saved alert, and getting a negative result,,it would be nice to press a button to see the current seat map. This button would be right next to the manual check button.

IMH Apr 7, 2016 10:28 am


Originally Posted by ExpertFlyer Voice (Post 26450848)
we already have that, it's called Saved Queries.

If I understood 747FC's post correctly, that isn't quite what was being suggested. Being able to initiate associated queries while viewing alerts would be new (and an enhancement IMO, if it can be done without making the display seem 'cluttered').

Globaliser Apr 7, 2016 10:35 am


Originally Posted by 747FC (Post 26451007)
From an end-user perspective: After manually checking a saved alert, and getting a negative result,,it would be nice to press a button to see the current seat map. This button would be right next to the manual check button.


Originally Posted by IMH (Post 26451086)
If I understood 747FC's post correctly, that isn't quite what was being suggested. Being able to initiate associated queries while viewing alerts would be new (and an enhacement IMO, if it can be done without making the display seem 'cluttered').

But as things stand, you can simply set up a seat map Saved Query as ExpertFlyer Voice suggests. After checking the Saved Alert, you simply go to the left hand side of the page, open the drop-down menu and call up the seat map.

That's two clicks, and avoids the need to manually enter all of the flight information on another page, which was 747FC's initial concern. Adding the button that 747FC suggested would only get the click count down to one.

747FC Apr 7, 2016 10:40 am


Originally Posted by Globaliser (Post 26451126)
But as things stand, you can simply set up a seat map Saved Query as ExpertFlyer Voice suggests. After checking the Saved Alert, you simply go to the left hand side of the page, open the drop-down menu and call up the seat map.

That's two clicks, and avoids the need to manually enter all of the flight information on another page, which was 747FC's initial concern. Adding the button that 747FC suggested would only get the click count down to one.

But you would still need to initially create a Saved Query, which is completely duplicating the information one puts into the Saved Alerts, no?

ExpertFlyer Voice Apr 7, 2016 10:49 am


Originally Posted by IMH (Post 26451086)
If I understood 747FC's post correctly, that isn't quite what was being suggested. Being able to initiate associated queries while viewing alerts would be new (and an enhacement IMO, if it can be done without making the display seem 'cluttered').

Correct, the main issue would be clutter and even more confusion between the alert and saved query functions.


Originally Posted by 747FC (Post 26451158)
But you would still need to initially create a Saved Query, which is completely duplicating the information one puts into the Saved Alerts, no?

Yes, but you can do that on the same results page that you created the alert on, at the same time without an additional search.

We can surely look into an improvement, but the point is that you can do this today without additional searches.

Globaliser Apr 7, 2016 10:54 am


Originally Posted by 747FC (Post 26451158)
But you would still need to initially create a Saved Query, which is completely duplicating the information one puts into the Saved Alerts, no?

Yes, you'd have to do that once (or you could click through to the seat map from a Flight Availability search).

But once you've done it, you've done it. I typically check the seat map several dozen times thereafter with just two clicks each time.

If you have to put in all of the information every time you called up the seat map, it would be much more annoying, I agree - and that seems like it was your initial concern.

747FC Apr 7, 2016 11:28 am


Originally Posted by ExpertFlyer Voice (Post 26451199)
Correct, the main issue would be clutter and even more confusion between the alert and saved query functions.



Yes, but you can do that on the same results page that you created the alert on, at the same time without an additional search.

We can surely look into an improvement, but the point is that you can do this today without additional searches.


Originally Posted by Globaliser (Post 26451225)
Yes, you'd have to do that once (or you could click through to the seat map from a Flight Availability search).

But once you've done it, you've done it. I typically check the seat map several dozen times thereafter with just two clicks each time.

If you have to put in all of the information every time you called up the seat map, it would be much more annoying, I agree - and that seems like it was your initial concern.

Perhaps I am missing something. Once I set up an alert for, e.g. UA 903 "O" class, 2 seats from SFO-FRA on 1/1/17, how do I then set up a seat map check without have to re-enter all the information? Thanks.

Globaliser Apr 7, 2016 11:42 am


Originally Posted by 747FC (Post 26451391)
Perhaps I am missing something. Once I set up an alert for, e.g. UA 903 "O" class, 2 seats from SFO-FRA on 1/1/17, how do I then set up a seat map check without have to re-enter all the information?

You have to enter it once. Go to the seat map page, enter all the information to call up the correct seat map. On that page, type in a name for the search and put it into the "Query Name:" box near the top right hand corner of the page, and click Save Query. Next time, go to the Saved Queries list on the left hand side of the page, click on Seat Maps (which opens the drop-down list) and then click on the name that you gave that query. You'll then get the seat map.

747FC Apr 7, 2016 11:45 am


Originally Posted by Globaliser (Post 26451456)
You have to enter it once. Go to the seat map page, enter all the information to call up the correct seat map. On that page, type in a name for the search and put it into the "Query Name:" box near the top right hand corner of the page, and click Save Query. Next time, go to the Saved Queries list on the left hand side of the page, click on Seat Maps (which opens the drop-down list) and then click on the name that you gave that query. You'll then get the seat map.

So, are you saying that in order to a Saved Alert for award inventory, and also a saved Seat Map check, I have to enter the same information twice on different screens? If so, that is what I am trying to avoid doing. Is this duplicate entry process required? Thank you.

IMH Apr 7, 2016 12:13 pm


Originally Posted by 747FC (Post 26451391)
Once I set up an alert for, e.g. UA 903 "O" class, 2 seats from SFO-FRA on 1/1/17, how do I then set up a seat map check without have to re-enter all the information?

I'd start the process differently. Search "Flight Availability" for your route, date(s) and airline(s). For each flight offered, the far right-hand column has an exclamation mark icon (which will allow you to set up an alert) and a seat map icon (which will take you to a seat map, including the option described above to allow you to save the underlying query).

Globaliser Apr 7, 2016 2:47 pm


Originally Posted by 747FC (Post 26451471)
If so, that is what I am trying to avoid doing.

<redacted by moderator>

I thought from your first post that you were annoyed with filling in the seat map search information every time you wanted to look at the seat map. I agree that that would be annoying. <redacted by moderator>

If EF is going to introduce new features, I can think of quite a few which would be further up the importance list than this labour-saving device.


All times are GMT -6. The time now is 11:27 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.