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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Travel Tools (https://www.flyertalk.com/forum/travel-tools-701/)
-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

dkerr Dec 28, 2015 7:33 am
Originally Posted by thecurtisw (Post 25911558)
I'm new to ExpertFlyer. Has anyone had experience with ExpertFlyer not showing space in a fare bucket that actually is still available? I was searching BNA to TVC for January. ITA Matrix was showing Q space available on every flight, bringing the cost to $300. AA website showed the cheapest price as $428. ExpertFlyer showed Q2 for the outbound segments, but Q0 for both return segments. It was like that for every day I searched; Q2 on outbound, Q0 on return. I called the EXP desk and was quoted the price I saw at aa.com: $428. When I gave the agent the specific flights I found on ITA Matrix, she instantly came back with the price I was expecting: $300.

With both aa.com and ExpertFlyer seemingly saying the same thing (that I wouldn't find the $300 price point), I was expecting ITA to be incorrect and was pretty surprised to actually be able to book it. Any experience with something like this?
I think that this is a case of AA being willing to sell a round trip Q fare from your point of origin but not a one way Q fare (from your destination) and possibly not even a round trip if you were to start with the Q0 flight.

EF is just doing an inventory search whereas ITA is pricing out every flight combination. The $300 Q fare comes back during the pricing phase not the inventory check phase.

At least I think this is what is going on.

DAK.

Calchas Dec 28, 2015 7:53 am
Originally Posted by thecurtisw (Post 25911558)
I'm new to ExpertFlyer. Has anyone had experience with ExpertFlyer not showing space in a fare bucket that actually is still available? I was searching BNA to TVC for January. ITA Matrix was showing Q space available on every flight, bringing the cost to $300. AA website showed the cheapest price as $428. ExpertFlyer showed Q2 for the outbound segments, but Q0 for both return segments. It was like that for every day I searched; Q2 on outbound, Q0 on return. I called the EXP desk and was quoted the price I saw at aa.com: $428. When I gave the agent the specific flights I found on ITA Matrix, she instantly came back with the price I was expecting: $300.

With both aa.com and ExpertFlyer seemingly saying the same thing (that I wouldn't find the $300 price point), I was expecting ITA to be incorrect and was pretty surprised to actually be able to book it. Any experience with something like this?
Did you search for the segments individually? The availability on one segment is also affected by what other segments you propose to book in combination with it. (This is "married segment logic".)

For instance, BNA-ORD-TVC on 8th Jan has availability Q1 when booked together—

Code:
                                                                    Frequency
Flight        Stops  Depart            Arrive            Aircraft  Reliability    Available Classes

1 Connection
AA 3360      0      BNA                ORD                CR7      Daily          F7 A7 P7 Y7 B7 H7 K7 M7 L7 W7 V7 G7 S7 N6 Q1 O0
                    08/01/16 14:27    08/01/16 16:15              80% / 21m
AA 3138      0      ORD                TVC                ERD      Su,M,T,W,Th,F  Y7 B7 H7 K7 M7 L7 W7 V7 G7 S7 N6 Q1 O0
                    08/01/16 17:35    08/01/16 19:37              85% / 26m
If you booked the inventory separately, then it is Q7 and Q6.

Code:
                                                                    Frequency
Flight        Stops  Depart            Arrive            Aircraft  Reliability    Available Classes
0 Connections
AA 3360      0      BNA                ORD                CR7      Daily          F7 A7 P7 Y7 B7 H7 K7 M7 L7 W7 V7 G7 S7 N7 Q7 O6
                    08/01/16 14:27    08/01/16 16:15              80% / 21m
Code:
                                                                    Frequency
Flight        Stops  Depart            Arrive            Aircraft  Reliability    Available Classes
0 Connections

0 Connections
AA 3138      0      ORD                TVC                ERD      Daily          Y7 B7 H7 M7 K7 L7 W7 V7 G7 S7 Q6 N5 O2
                    08/01/16 17:35    08/01/16 19:37              85% / 26m

cesco.g Jan 10, 2016 8:13 pm
I appreciate EF bringing back award display for numerous * carriers. ^

Having locked at LH awards, it seems to show flights only with inventory available.
Now I am facing a challenge: How can I set an alert for an award seat, if the flight does not show up in the first place?
E.g. FRA-SFO on 3/22 the nonstop LH flight does not show at all. How can I set an alert for this flight in such a case?

ExpertFlyer Voice Jan 10, 2016 8:22 pm
Originally Posted by cesco.g (Post 25997079)
I appreciate EF bringing back award display for numerous * carriers. ^

Having locked at LH awards, it seems to show flights only with inventory available.
Now I am facing a challenge: How can I set an alert for an award seat, if the flight does not show up in the first place?
E.g. FRA-SFO on 3/22 the nonstop LH flight does not show at all. How can I set an alert for this flight in such a case?
You can always set an alert from either the Create New Flight Alert page (if you know the flight information) or from the general Flight Availability results which will show all flights as always.

cova Jan 17, 2016 11:55 am
What has happened to ExpertFlyer Flight Availability search? Shows Change (departure/arrival) Airport, and not place to indicate the desired airport code.

Also gone is Airline choice - only allows alliance choice. Is this a browser issue or a bug to the GUI?

Globaliser Jan 17, 2016 1:53 pm
It's been working fine for me in the last hour, under intensive use. So I suspect something corrupt in your browser or browser cache.

babypuwet Jan 17, 2016 5:04 pm
EP now supports Etihad searchs?
 
hey guys, does anyone know if expertflyer now supports etihad award space searches and seat alerts? I seem to remember that was a change about a month ago. Thanks

thecurtisw Jan 17, 2016 5:09 pm
Originally Posted by Calchas (Post 25925015)
Did you search for the segments individually? The availability on one segment is also affected by what other segments you propose to book in combination with it. (This is "married segment logic".)

For instance, BNA-ORD-TVC on 8th Jan has availability Q1 when booked together—

Code:
                                                                    Frequency
Flight        Stops  Depart            Arrive            Aircraft  Reliability    Available Classes

1 Connection
AA 3360      0      BNA                ORD                CR7      Daily          F7 A7 P7 Y7 B7 H7 K7 M7 L7 W7 V7 G7 S7 N6 Q1 O0
                    08/01/16 14:27    08/01/16 16:15              80% / 21m
AA 3138      0      ORD                TVC                ERD      Su,M,T,W,Th,F  Y7 B7 H7 K7 M7 L7 W7 V7 G7 S7 N6 Q1 O0
                    08/01/16 17:35    08/01/16 19:37              85% / 26m
If you booked the inventory separately, then it is Q7 and Q6.

Code:
                                                                    Frequency
Flight        Stops  Depart            Arrive            Aircraft  Reliability    Available Classes
0 Connections
AA 3360      0      BNA                ORD                CR7      Daily          F7 A7 P7 Y7 B7 H7 K7 M7 L7 W7 V7 G7 S7 N7 Q7 O6
                    08/01/16 14:27    08/01/16 16:15              80% / 21m
Code:
                                                                    Frequency
Flight        Stops  Depart            Arrive            Aircraft  Reliability    Available Classes
0 Connections

0 Connections
AA 3138      0      ORD                TVC                ERD      Daily          Y7 B7 H7 M7 K7 L7 W7 V7 G7 S7 Q6 N5 O2
                    08/01/16 17:35    08/01/16 19:37              85% / 26m
That seems like what the issue was. I hadn't searched the inventory separately on ExpertFlyer. Thanks for the help understanding that!

mikena Jan 18, 2016 10:00 am
can I edit saved alerts?
 
I'm pretty sure this question has been answered a few times but I couldn't locate it in this thread.
I have saved alert for AA flight with criteria "At least 2 in Business - MileSAAver Award (U)". Can I change it to notify me when at least 1 seat becomes available without deleting this alert and creating a new one?
thanks!

ExpertFlyer Voice Jan 18, 2016 2:32 pm
Originally Posted by mikena (Post 26037571)
I'm pretty sure this question has been answered a few times but I couldn't locate it in this thread.
I have saved alert for AA flight with criteria "At least 2 in Business - MileSAAver Award (U)". Can I change it to notify me when at least 1 seat becomes available without deleting this alert and creating a new one?
thanks!
We're sorry but Flight Alerts have to be deleted and recreated.

ZoomVT Jan 28, 2016 8:05 pm
I have not found this exact issue - (or my searching skills suck). I am looking for fare info on BTV-HPN on AA and I get "no entries". I tried changing the dates and still nothing. I tried removing AA and also get nothing.

I know there are fares, so what gives?

ExpertFlyer Voice Jan 28, 2016 11:11 pm
Originally Posted by ZoomVT (Post 26098247)
I have not found this exact issue - (or my searching skills suck). I am looking for fare info on BTV-HPN on AA and I get "no entries". I tried changing the dates and still nothing. I tried removing AA and also get nothing.

I know there are fares, so what gives?
Hi, as we noted in our email reply, there is no BTV-HPN published fare. That route is priced by combining fares to/from the connecting city. You can see this by viewing the fare rules of priced flights.

ZoomVT Jan 29, 2016 7:57 am
Originally Posted by ExpertFlyer Voice (Post 26098927)
Hi, as we noted in our email reply, there is no BTV-HPN published fare. That route is priced by combining fares to/from the connecting city. You can see this by viewing the fare rules of priced flights.
Thank you and my apologies. I am fairly new to it so I didnt understand why they were missing. It makes sense now.

Mark Garretson Feb 4, 2016 4:25 pm
Newbie here! Need some help.

http://s16.postimg.cc/mx6676wwh/image.jpg

Will I be able to book one of the C Fares using Skymiles as a Delta Elite?

Thanks!

dkerr Feb 5, 2016 3:52 pm
Originally Posted by Mark Garretson (Post 26134636)
Newbie here! Need some help.

http://s16.postimg.cc/mx6676wwh/image.jpg

Will I be able to book one of the C Fares using Skymiles as a Delta Elite?

Thanks!
Probably not.... most of EF award availability is for members of that airlines own program, not for partners (I think there are exceptions to this, but is good rule-of-thumb). I'm pretty sure that in this case it is availability for AF elite members not DL elite members.

The way to find out is to look and see if it is available at Delta's own website.

DAK


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