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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Travel Tools (https://www.flyertalk.com/forum/travel-tools-701/)
-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

747FC Apr 7, 2016 4:20 pm
Originally Posted by Globaliser (Post 26452368)
<redacted by moderator>

I thought from your first post that you were annoyed with filling in the seat map search information every time you wanted to look at the seat map. I agree that that would be annoying. <redacted by moderator>

If EF is going to introduce new features, I can think of quite a few which would be further up the importance list than this labour-saving device.
Well, then, you seem quite capable to solicit those features. <redacted by moderator>

747FC Apr 7, 2016 4:22 pm
Originally Posted by IMH (Post 26451614)
I'd start the process differently. Search "Flight Availability" for your route, date(s) and airline(s). For each flight offered, the far right-hand column has an exclamation mark icon (which will allow you to set up an alert) and a seat map icon (which will take you to a seat map, including the option described above to allow you to save the underlying query).
Thanks for the tip. I'll check it out when I have time.

Globaliser Apr 8, 2016 2:23 am
Originally Posted by 747FC (Post 26452826)
Thanks for the tip. I'll check it out when I have time.
Yes, this is an alternative route to the seat map, as I suggested earlier:-
Originally Posted by Globaliser (Post 26451225)
Yes, you'd have to do that once (or you could click through to the seat map from a Flight Availability search).
However, you will have to enter your route/date information into the Flight Availability search form to get the result. IMH is right that you can then both set up an alert and get to the seat map by one click each followed by saving each with a name; but this won't help to save keystrokes if you have already gone to the Saved Alerts page to do a manual check of an alert and you then want to see the seat map.

Faisal777 Apr 13, 2016 3:02 pm
Originally Posted by ExpertFlyer Voice (Post 26448321)
Again we need a live example so we can look at the data being delivered to us. We can't comment on something we can't replicate. Please email us a current example.

There could be other reasons why the airline website didn't allow you to reserve a specific seat, but that doesn't necessarily mean that the seat was occupied.
Ah ok, well I don't have any flights atm but will get in touch when I get my next one. Thanks :).

TheCount2 Apr 20, 2016 11:10 am
Air China 981 Seat Map
 
Air China seat map for CA 981 on 28 April appears to be incorrect on EF. I have seat 81 C upstairs on what I believe is a 747-8. Your map starts at row 85.

ExpertFlyer Voice Apr 20, 2016 2:31 pm
Originally Posted by TheCount2 (Post 26512233)
Air China seat map for CA 981 on 28 April appears to be incorrect on EF. I have seat 81 C upstairs on what I believe is a 747-8. Your map starts at row 85.
We were showing the exact seat map we were being sent by the reservation system, the issue is on their side. We switched CA seat maps to a different reservation system in the mean time.

TheCount2 Apr 25, 2016 2:45 am
Originally Posted by ExpertFlyer Voice (Post 26513129)
We were showing the exact seat map we were being sent by the reservation system, the issue is on their side. We switched CA seat maps to a different reservation system in the mean time.
The business class map for this flight is missing from your website. The First and Economy class maps do appear.

Globaliser Apr 25, 2016 4:35 am
Originally Posted by TheCount2 (Post 26531031)
The business class map for this flight is missing from your website. The First and Economy class maps do appear.
I can see it. Business class has rows 11-15 and rows 80-87.
Code:
Seat Map Search:
Departing PEK on 28/04/16 for JFK
Flying CA flight 981 in First, Business, Economy

        A  C      D  H      J  L 
11      -  -                  -  -     
12      -  -                  +  -     
13      -  -                  -  -     
14      +  +      -  -      +  +     
15      -  -      -  -      -  +     
85                                         
67                                         
80      -  -                  -  -     
81      +  -                  +  +     
82      +  +                  +  +     
83      -  -                  -  -     
84      +  -                  +  +     
85      +  -                  +  +     
86      +  +                  +  +     
87                              -  -     
        A  C      D  H      J  L

TheCount2 Apr 29, 2016 12:37 pm
Originally Posted by Globaliser (Post 26531233)
I can see it. Business class has rows 11-15 and rows 80-87.
I could not see it at the time, but eventually received a seat alert from EF for the for which I had requested that alert. Perhaps the information provided by CA is sporadically incorrect or missing. My earlier post pointed out an incorrect seat map for the same flight.

Globaliser Apr 29, 2016 3:35 pm
Originally Posted by TheCount2 (Post 26553881)
Perhaps the information provided by CA is sporadically incorrect or missing.
Yes, this does happen. All that EF can do is faithfully report the information that it receives from the GDS. As always, don't shoot the messenger!

sharp5flat9 May 1, 2016 10:59 am
I've had a recent back-and-forth with EF support over their implementation of a piece of software from distil networks, and am getting nowhere fast.

If I'm on a slow/laggy/crappy network link (e.g. 3G tethered or hotel wifi) I will often see this error. It seems to think I'm a hacker or robot or something. I am not, honest :)

Code:
Unable To Identify Your Browser

Due to recent suspicious activity from your computer we have blocked your access to http://www.expertflyer.com.
Please ensure that you have JavaScript and cookies enabled before continuing to access http://www.expertflyer.com.
You reached this page when attempting to access http://www.expertflyer.com from 110.168.229.65 on 2016-05-01 16:43:32 GMT.
Trace: D728587C-0FBB-11E6-9E96-94FE98FD275D (409) via a3ae3579-b569-4923-8b82-d3a2051c22e6; 0.000 / 1490
The problem with EF is when you need to use it, you often *really* need to use it urgently, and this is *very* frustrating, especially as it then blocks me for a period of time thereafter, even if my network link has improved.

Network links are often crappy when travelling and I accept that. I am ok with slow page loads, so long as I get the data I need. This piece of software seems to be registering false positives and 10 mins later I'm still locked out. Needless to say, every other website is working fine, if a little slowly.

</rant>

ExpertFlyer Voice May 2, 2016 10:02 am
Originally Posted by sharp5flat9 (Post 26561459)
I've had a recent back-and-forth with EF support over their implementation of a piece of software from distil networks, and am getting nowhere fast.

If I'm on a slow/laggy/crappy network link (e.g. 3G tethered or hotel wifi) I will often see this error. It seems to think I'm a hacker or robot or something. I am not, honest :)

Code:
Unable To Identify Your Browser

Due to recent suspicious activity from your computer we have blocked your access to http://www.expertflyer.com.
Please ensure that you have JavaScript and cookies enabled before continuing to access http://www.expertflyer.com.
You reached this page when attempting to access http://www.expertflyer.com from 110.168.229.65 on 2016-05-01 16:43:32 GMT.
Trace: D728587C-0FBB-11E6-9E96-94FE98FD275D (409) via a3ae3579-b569-4923-8b82-d3a2051c22e6; 0.000 / 1490
The problem with EF is when you need to use it, you often *really* need to use it urgently, and this is *very* frustrating, especially as it then blocks me for a period of time thereafter, even if my network link has improved.

Network links are often crappy when travelling and I accept that. I am ok with slow page loads, so long as I get the data I need. This piece of software seems to be registering false positives and 10 mins later I'm still locked out. Needless to say, every other website is working fine, if a little slowly.

</rant>
Hi sharp5flat9, we're sorry you're having issues, however as we discussed over email back in March the issue is that your browser isn't loading JavaScript. Since you can't use ExpertFlyer without loading JS in the first place, this generally isn't a problem and we haven't heard of this issue from other customers. Have you tried using a different browser to see if that helps? You can also try using the mobile site (from your regular full browser) at https://www.expertflyer.com/mobile/login.do Since it's a much smaller page load that may allow you to use EF without issue.

-EFV

sharp5flat9 May 3, 2016 3:10 am
Thank you for the reply. The mobile site looks sufficiently functional and much lighter weight. I have a decent 3G signal right now but I'll test it next time I don't.

The major pain is once the 'trap' has been inadvertantly sprung, I am blocked for a period of time (up to 30 mins in my experience the other evening) and there is no way back, other than to sit and wait, or try to change network (and so IP address). I assume this will apply to the mobile site too, unless that doesn't use the distil filter.

I assume this piece of software is primarily there to identify non-browser clients and implement rate-limiting, i.e. more queries than a human being could reasonably issue. That's always going to be a challenge with a fixed-price, all-you-can-eat payment plan.

ExpertFlyer Voice May 3, 2016 8:04 am
Originally Posted by sharp5flat9 (Post 26569614)
Thank you for the reply. The mobile site looks sufficiently functional and much lighter weight. I have a decent 3G signal right now but I'll test it next time I don't.

The major pain is once the 'trap' has been inadvertantly sprung, I am blocked for a period of time (up to 30 mins in my experience the other evening) and there is no way back, other than to sit and wait, or try to change network (and so IP address). I assume this will apply to the mobile site too, unless that doesn't use the distil filter.

I assume this piece of software is primarily there to identify non-browser clients and implement rate-limiting, i.e. more queries than a human being could reasonably issue. That's always going to be a challenge with a fixed-price, all-you-can-eat payment plan.
If the issue was just velocity of searches you would see a simple CAPTCHA that you could answer and then continue. The block you are seeing only happens when the system thinks the agent is a bot due to lack of JavaScript loading.

sharp5flat9 May 4, 2016 2:15 am
Originally Posted by ExpertFlyer Voice (Post 26570464)
If the issue was just velocity of searches you would see a simple CAPTCHA that you could answer and then continue. The block you are seeing only happens when the system thinks the agent is a bot due to lack of JavaScript loading.
This is what I mean by false positive. My browser (and I've tried the three usual suspects on my Mac) is not restricted. The system is interpreting the lack of response (due to a laggy network) as a failure to load the JS or execute the script, and identifying me as a nefarious non-browser.

I do appreciate your need to do this. Maybe you could feed this back to the supplier ? I guess 99% of users are sitting comfortably in their homes or offices with high bandwidth, low latency networks.

But for now, the mobile site option seems to be the solution for me. Thanks.


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