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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

ExpertFlyer Voice Oct 19, 2015 4:42 pm


Originally Posted by carsnoceans (Post 25587229)
EF is showing ghost upgrade availability on MIA-GRU.

Seeing C7 (on AA) but EXP agent can't see anything in AA system.. Couldn't find C availability on aa.com as well.

As you didn't post anything about the specifics of the search, we can't help you. Please email us with the specifics.

However in general the C inventory is 100% accurate, make sure you are searching only for the specific segment you want to upgrade and that the agent is doing the same. Sometimes agents make the mistake of searching for connecting flights as well for upgrades which is incorrect and will change the results.

carsnoceans Oct 19, 2015 5:38 pm


Originally Posted by ExpertFlyer Voice (Post 25587759)
As you didn't post anything about the specifics of the search, we can't help you. Please email us with the specifics.

However in general the C inventory is 100% accurate, make sure you are searching only for the specific segment you want to upgrade and that the agent is doing the same. Sometimes agents make the mistake of searching for connecting flights as well for upgrades which is incorrect and will change the results.

I will PM you the specifics.

I searched for individual overwater segment on aa.com and did not show the fare as upgradeable.

wideman Oct 20, 2015 8:32 am

What's up with Turkish Airlines flights on EF?

Very few TK are showing up on Expertflyer. I was looking to check the BOS-IST flight, and only the SQ codeshares is displayed. Same for JFK. Just as a check, I searched CDG-IST flights -- no TK non-stops showed up, but a couple of connecting flights (LH-to-TK) did show up.

Air Rarotonga Oct 20, 2015 1:34 pm


Originally Posted by ExpertFlyer Voice (Post 25586858)
This seems to be working properly now, can you still reproduce the issue? If so please email us an example, but make sure you clear your browser cache first just in case.

My calendar works properly again! Thank you for fixing the issue!

ExpertFlyer Voice Oct 20, 2015 4:19 pm


Originally Posted by wideman (Post 25590450)
What's up with Turkish Airlines flights on EF?

Very few TK are showing up on Expertflyer. I was looking to check the BOS-IST flight, and only the SQ codeshares is displayed. Same for JFK. Just as a check, I searched CDG-IST flights -- no TK non-stops showed up, but a couple of connecting flights (LH-to-TK) did show up.

Nothing is up with it:

Code:

Results from ExpertFlyer.com

Flight Availability Search
Departing CDG on 11/20/15 12:00 AM for IST
Flying TK 


                                                                    Frequency
Flight        Stops  Depart            Arrive            Aircraft  Reliability    Available Classes
0 Connections
TK 1830      0      CDG                IST                32R      Unavailable    C4 D4 K4 J4 I4 R4 Y9 B9 M9 H9 S9 E9 Q9 T9 L9 V9 P9 W9 X9 N9 G0
                    11/20/15 7:40 AM  11/20/15 12:20 PM            81% / 10m

0 Connections
TK 1822      0      CDG                IST                333      Unavailable    C4 D4 K4 J4 I4 R4 Y9 B9 M9 H9 S9 E9 Q9 T9 L9 V9 P9 W9 X9 N9 G0
                    11/20/15 11:55 AM  11/20/15 4:35 PM            45% / 26m

0 Connections
TK 1824      0      CDG                IST                33A      Unavailable    C4 D4 K4 J1 I0 R0 Y9 B9 M9 H9 S9 E9 Q9 T9 L9 V9 P9 W9 X9 N9 G0
                    11/20/15 2:55 PM  11/20/15 7:30 PM            26% / 45m

0 Connections
TK 1818      0      CDG                SAW                78G      Unavailable    C4 D4 K4 J4 I4 R4 Y9 B9 M9 H9 S9 E9 Q9 T9 L9 V9 P9 W9 X9 N9 G0
                    11/20/15 5:05 PM  11/20/15 9:45 PM            3% / 61m

0 Connections
TK 1828      0      CDG                IST                33L      Unavailable    C4 D4 K4 J2 I0 R0 Y9 B9 M9 H9 S9 E9 Q9 T9 L9 V9 P9 W0 X9 N9 G0
                    11/20/15 6:20 PM  11/20/15 10:55 PM            42% / 26m

1 Connection
EY 32        0      CDG                AUH                346      Unavailable    F0 A0 R0 O0 J0 C0 D0 W0 Z0 I0
                    11/20/15 10:30 AM  11/20/15 8:30 PM            42% / 29m
TK 869        0      AUH                IST                33A      Unavailable    C4 D4 K4 J4 I4 R4 Y9 B9 M9 H9 S9 E9 Q9 T9 L9 V9 P9 W9 X9 N9 G0
                    11/21/15 6:10 AM  11/21/15 9:35 AM            0% / 56m

If you need help with a specific search, please email us at customercare@ with the details.

wideman Oct 20, 2015 4:40 pm


Originally Posted by ExpertFlyer Voice (Post 25592831)
Nothing is up with it:...

Now do that same search that you just did for CDG-IST flights on 11/20 but don't specify TK as the airline: you'll see that something indeed is not working right.


(psst: It's not always user error!)

ExpertFlyer Voice Oct 20, 2015 7:27 pm


Originally Posted by wideman (Post 25592891)
Now do that same search that you just did for CDG-IST flights on 11/20 but don't specify TK as the airline: you'll see that something indeed is not working right.


(psst: It's not always user error!)

TK sometimes has issues communicating with the reservation systems, that’s why when you specify TK as the only airline ExpertFlyer does a direct connect to the TK host to get availability. Whatever issue suddenly caused the TK flights not to show in the general reservation system availability will be fixed by them, it’s happened before. But you now know how to force the TK segments to show.

In the future, please just email us directly to ask

(Airline data is messy and we constantly have to figure out ways to work around their issues...)

nk15 Oct 21, 2015 9:35 am

I am checking fare class availability on an A3 flight for the summer, but there are no U,P,T fares listed at all for this flight on EF (or offered for sale on OTAs). Does this mean that there are no U,P,T fares offered for this flight, or is it possible that A3 could add them later? These fares seem to have be filled for this route, but they are not showing for that date.

Just to be clear, I am not referring to T0 (T=0), for example, but rather U,P,T discounted fares not listed at all.

IAD_flyer Oct 21, 2015 6:58 pm

Does EF have any plans to add data from ATPCO?

ExpertFlyer Voice Oct 21, 2015 8:25 pm


Originally Posted by IAD_flyer (Post 25598326)
Does EF have any plans to add data from ATPCO?

Fare tariffs are already present on ExpertFlyer, that's what the Fare Information search shows.

IAD_flyer Oct 22, 2015 8:11 am


Originally Posted by ExpertFlyer Voice (Post 25598623)
Fare tariffs are already present on ExpertFlyer, that's what the Fare Information search shows.

Having access to more "raw" fare filing would be helpful.

georgeonbelmont Oct 22, 2015 2:04 pm

Best Website for to search for Specific Airfares
 
I am looking for the best, or any, website out there that will search continuously and give me an airfare for a specific price or less after I give them a general time frame for traveling Internationally in Business Class or First on American Airlines or OneWorld. For example: I would like to travel Business or First Class from ORD to HKG anytime in March of 2016 for a stay of 6 nights and would like to pay less than $1900.......I do know that Hipmunk prides this somewhat, however they do not let me enter specific airlines or price I wish to pay and their feedback comes back with all airlines all different airfares

cmn.jcs Oct 22, 2015 5:47 pm


Originally Posted by georgeonbelmont (Post 25602231)
I am looking for the best, or any, website out there that will search continuously and give me an airfare for a specific price or less after I give them a general time frame for traveling Internationally in Business Class or First on American Airlines or OneWorld. For example: I would like to travel Business or First Class from ORD to HKG anytime in March of 2016 for a stay of 6 nights and would like to pay less than $1900.......I do know that Hipmunk prides this somewhat, however they do not let me enter specific airlines or price I wish to pay and their feedback comes back with all airlines all different airfares

The ITA Matrix will do more or less what you're asking (if I understand you correctly). You can give it a date range, a trip duration, and specify airlines, and it'll spit out some answers. Look for the FT thread on it--on my phone right now, would otherwise would be happy to link it.

Globaliser Oct 23, 2015 3:25 am


Originally Posted by cmn.jcs (Post 25603158)
The ITA Matrix will do more or less what you're asking (if I understand you correctly). You can give it a date range, a trip duration, and specify airlines, and it'll spit out some answers. Look for the FT thread on it--on my phone right now, would otherwise would be happy to link it.

I think it's this one? http://www.flyertalk.com/forum/milea...tures-ita.html

And there's also a help thread here: http://www.flyertalk.com/forum/trave...lp-thread.html

ITA and EF complement each other very well.

cmn.jcs Oct 23, 2015 9:51 am


Originally Posted by Globaliser (Post 25604523)
I think it's this one? http://www.flyertalk.com/forum/milea...tures-ita.html

And there's also a help thread here: http://www.flyertalk.com/forum/trave...lp-thread.html

ITA and EF complement each other very well.

Thanks for the links! Definitely agree on EF and ITA complementing each other.


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