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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

cmn.jcs Jun 25, 2015 8:20 am


Originally Posted by Bitterroot (Post 25023791)
For ExpertFlyer Voice:

As of 2130 hours US Pacific Daylight Time on Wednesday, 24 June, I get an error message reading "Access to Website Blocked" when I try to log in to ExpertFlyer.

AFAIK, my subscription is in good order.

Any idea what's up?

I can log in fine. FYI, from the wiki:

If you have any questions about using ExpertFlyer or wish to report any issues, please email them at [email protected].

picards007 Jun 26, 2015 5:35 am

US Airways Award Availability Stripped?
 
I received multiple alerts this morning about some domestic flights I was monitoring award inventory (DCA-LGA, specifically monitoring for a decrease in availability) and when I logged into EF, I noted the results no longer match with AA.com or BritishAirways.com. Temporary glitch?

ExpertFlyer Voice Jun 26, 2015 9:25 am


Originally Posted by picards007 (Post 25029729)
I received multiple alerts this morning about some domestic flights I was monitoring award inventory (DCA-LGA, specifically monitoring for a decrease in availability) and when I logged into EF, I noted the results no longer match with AA.com or BritishAirways.com. Temporary glitch?

We did a handful of searches and can't even find any saver awards for US Air flights on AA.com. Do you have an example of AA.com showing saver award availability for a US operated flight? We will contact our AA reps to see what is going on but it looks like something happened to the award classes on US flights.

Calchas Jun 26, 2015 9:39 am

BA is always having glitches with its interlink to AA

PhxFlyGuy Jul 1, 2015 9:52 am

Why does class of service availability change on a particular flight when putting in different connections. Example: BOS DCA PHX on July 25th: Flying on US 2142 and connecting to US 563, EF shows F9 and X5 on flight 563. Flying on US 2139 and connecting to US 563 (the same flight from DCA to PHX), EF shows F8 X1 on flight 563. Doesn't make sense to me! Any explanation? Thx for your insight!

Calchas Jul 1, 2015 9:56 am


Originally Posted by PhxFlyGuy (Post 25054349)
Why does class of service availability change on a particular flight when putting in different connections. Example: BOS DCA PHX on July 25th: Flying on US 2142 and connecting to US 563, EF shows F9 and X5 on flight 563. Flying on US 2139 and connecting to US 563 (the same flight from DCA to PHX), EF shows F8 X1 on flight 563. Doesn't make sense to me! Any explanation? Thx for your insight!

It's called "married segment logic".

Basically, whether the airline thinks selling a seat on a particular flight is going to be profitable depends on the behaviour of the whole flight network. So in this case if you are a group of 5 in X class they want you on the US 2142 -> US 563 rather than US 2139 -> US 563.

pandaperth Jul 15, 2015 10:27 pm

I've noticed a "quirk" with a couple of recent timetable searches I have performed - flights are returned whose dates of applicability are outside the date range I have specified.

An example:
Searching for the timetable for DOH-NBO on 25/01/2016 with the "Search up to 7 days from this date" ticked

The results returned are (scroll right to see highlighted dates that are outside my specified date range):
Results from ExpertFlyer.com
Code:

Flight Timetables Search:
Search DOH to NBO on 25/01/16  up to 7 days

Flight        Stops  Depart            Arrive            Aircraft    Duration        Frequency        Effective        Ending
QR 1337        0      DOH 3:55          NBO 9:10          320          5 hrs 15 mins    Daily            25/10/15        16/07/16

QR 1337        0      DOH 3:55          NBO 9:30          320          5 hrs 35 mins    Daily            03/07/15        24/10/15

QR 1339        0      DOH 7:35          NBO 12:35        320          5 hrs 0 mins    Daily            26/10/15        26/03/16

QR 1339        0      DOH 7:35          NBO 12:50        320          5 hrs 15 mins    Daily            01/09/15        23/10/15

QR 1339        0      DOH 7:35          NBO 13:10        320          5 hrs 35 mins    Daily          03/07/15        31/08/15

Not too difficult to cope with in the example, but for another search I did (SYD-LAX on the same date) the returned results are daunting, even when filtered to just show the QF flights (16 of the 18 rows are outside the specified date range!).

Note that unticking the "Search up to 7 days from this date" returns results that are in range.

SusanDK Jul 16, 2015 9:16 am

I've hardly used my ExpertFlyer subscription for the past year or two because of reduced travel so am a bit out of the loop on changes.

I was aware of the Delta problems, but have just now discovered that I cannot search for awards and upgrades for SAS or Lufthansa. Is that correct? Any outlook on whether or not they will be restored?

My annual subscription was just renewed and I had no idea that the airlines I fly were no longer supported.

ExpertFlyer Voice Jul 16, 2015 10:41 am


Originally Posted by SusanDK (Post 25126086)
I've hardly used...


Originally Posted by pandaperth (Post 25124021)
I've noticed a "quirk"...

Hi, please send any bug reports or customer service/account questions directly to us at [email protected] so we can help you best, thanks!

AlphaXray Jul 17, 2015 7:21 am

Hi, need some guidance please. Just joined Expert Flyer for a trial and found this fare to travel 23Nov DUB-PHX and 01Dec PHX-DUB;

ILR28AP AA I Round-Trip 984.00(GBP) B 11/23/14 11/30/15 SU / 12M 28

When I called AA they are quoting GBP1,260.90. What am I doing wrong or is the Expert Flyer fare plus TAX?

Many thanks
AX

Globaliser Jul 17, 2015 7:43 am


Originally Posted by AlphaXray (Post 25131138)
... is the Expert Flyer fare plus TAX?

The EF fare listing gives base fare only. So yes, you would pay £984 + taxes, fees and charges.

If you use ITA to price the itinerary now (remembering to specify results in GBP), you'll see that the breakdown shows that the base fare is £494.91 + £494.91 = £989.82, plus TFC to make a total of £1,259.70. (Some rounding errors and currency movements are common if you're asking for a price in a different currency from the one in the country of origin. EF shows me a fare of £990.00 at the moment.)

dkerr Jul 17, 2015 7:49 am


Originally Posted by AlphaXray (Post 25131138)
Hi, need some guidance please. Just joined Expert Flyer for a trial and found this fare to travel 23Nov DUB-PHX and 01Dec PHX-DUB;

ILR28AP AA I Round-Trip 984.00(GBP) B 11/23/14 11/30/15 SU / 12M 28

When I called AA they are quoting GBP1,260.90. What am I doing wrong or is the Expert Flyer fare plus TAX?

Many thanks
AX

Originating in DUB the fare should be quoted in Euros not GBP. And yes the EF fares listed are base fares, exclude taxes and fees. There is a 212 GBP YR surcharge (carrier/fuel surcharge) plus many small airport/customs/etc fees. Add it all up and the 984 GBP does turn into 1260 GBP final price.

ExpertFlyer is quoting the base fare only which is really rather unhelpful especially transatlantic where the fuel surcharges can be substantial.

DAK

AlphaXray Jul 17, 2015 7:56 am


Originally Posted by Globaliser (Post 25131263)
The EF fare listing gives base fare only. So yes, you would pay £984 + taxes, fees and charges.

GLobaliser and DAK thanks for the information, much appreciated.

AX

dkerr Jul 17, 2015 7:58 am


Originally Posted by dkerr (Post 25131296)
Originating in DUB the fare should be quoted in Euros not GBP. And yes the EF fares listed are base fares, exclude taxes and fees. There is a 212 GBP YR surcharge (carrier/fuel surcharge) plus many small airport/customs/etc fees. Add it all up and the 984 GBP does turn into 1260 GBP final price.

ExpertFlyer is quoting the base fare only which is really rather unhelpful especially transatlantic where the fuel surcharges can be substantial.

DAK

By-the-way.... This is a totally fantastic business class fare as you probably realize. Spend your money wisely.... namely, consider DUB-LHR-PHX on BA rather than DUB-PHL-PHX on AA. Price is almost the same (LHR fees make it about 50 GBP more expensive) but I would be much happier in BA club world all the way to PHX than connecting in PHL onto domestic first for another 5 hours.

DAK

Calchas Jul 17, 2015 8:22 am


Originally Posted by dkerr (Post 25131340)
By-the-way.... This is a totally fantastic business class fare as you probably realize. Spend your money wisely.... namely, consider DUB-LHR-PHX on BA rather than DUB-PHL-PHX on AA. Price is almost the same (LHR fees make it about 50 GBP more expensive) but I would be much happier in BA club world all the way to PHX than connecting in PHL onto domestic first for another 5 hours.

DAK

It's a regular fare for Dublin to North America. Not even a sale. :)


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