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March 3rd, 2012 System Integration Master Thread (PSS)

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March 3rd, 2012 System Integration Master Thread (PSS)

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Old Mar 5, 2012 | 3:39 pm
  #1006  
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Any update regarding when the routine to post miles flow after 2/28 will re-start? Not seeing any pmCO activity post to my account with flight date of 2/28 or later.
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Old Mar 5, 2012 | 3:40 pm
  #1007  
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Originally Posted by mht_flyer
UA said they were going to turn off posting for a few days, I'm thinking perhaps this will be back on line mid-week were posting will start up again...
Thanks. Missed than announcement..
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Old Mar 5, 2012 | 3:47 pm
  #1008  
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Originally Posted by DCEsquire
They checked me in fine using just the ticket. Apparently there is a system issue that requires them to enter it manually right now. Huge backup entering the club. Managers were all huddled around the screens. Not much they could do on this end.
Same issue at ORD United Club C17 today. There was a manager hudled around 2 agents. They asked me for 10 digit UA # after looking at my boarding pass and asking "who are you *Gold with?" my reply: "you"

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Old Mar 5, 2012 | 3:48 pm
  #1009  
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Flying USAir

Doing online checkin for a USAir flight tomorrow

if I use my "new" UA MileagePlus number USAir doesn't recognize me as an elite, regardles of whether I select United or Continental (which worked last week). If I use my old UA number all is fine....
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Old Mar 5, 2012 | 3:52 pm
  #1010  
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Anyone finding it impossible to request an upgrade (CPU) on the website? There is supposed to be in the link on the itinerary but it doesn't exist! I guess I could call but shudder to think of the wait times.
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Old Mar 5, 2012 | 3:57 pm
  #1011  
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eCertificate

Does anyone know if you still accrue miles when using e-Certificates? I tried using one, however, it doesn't show any mileage accrual.
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Old Mar 5, 2012 | 4:07 pm
  #1012  
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Originally Posted by Flying Machine
Hi Goalie, No, mine did not fix automatically, needed to call.. Still Waitlisted and Yes, Warning is gone.. Take care and Safe Travels
Thanks and I'm gonna let mine sit for a while until things settle down and see if the warning goes away as travel is not until May
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Old Mar 5, 2012 | 4:10 pm
  #1013  
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Originally Posted by DCEsquire
If this is the policy going forward (not my experience today in sfo uc) they are going to be sorely disappointed. My uc card is demagnetized.
Mine too. Has never worked. I am due for a new card this month, so hopefully will not have the same problem.
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Old Mar 5, 2012 | 4:13 pm
  #1014  
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Originally Posted by USFdonWill
My CPU ran this morning, but not sure if the problem has been fixed because the agent yesterday up-fared me from K to Q.
Oh man, that is not funny. I'm still sitting in E+ w/ R9 within 72 hour window, on S-fare. Not sure if EUA is down or it's running but I'm on S-fare.

Dear UA Insider, any update on this issue and the ON one? Thanks.
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Old Mar 5, 2012 | 4:23 pm
  #1015  
 
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Originally Posted by FormerAmtrakTraveler
Oh man, that is not funny. I'm still sitting in E+ w/ R9 within 72 hour window, on S-fare. Not sure if EUA is down or it's running but I'm on S-fare.

Dear UA Insider, any update on this issue and the ON one? Thanks.
I'm obeserving the same phenomenonon on my flights. R availability days in advance, yet no upgrades are processed until the gate. EUA does not appear to be working for elites. Upsell offers continue to be offered at check-in, however.
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Old Mar 5, 2012 | 4:24 pm
  #1016  
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Yup ... still not fixed!

Originally Posted by entrada
In trying to contact mileage plus using the new contact form on United.com, The only applicable option for my level is "Premier Platinum". But when I select this from the drop down menu, and try to submit my issue to mileage plus, I get an error message and it will not let me get past this message:


"The membership level associated to your MileagePlus number is Premier 1K"

But this option is not one of the options in the drop down menu!!!!!! UGH
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Old Mar 5, 2012 | 4:28 pm
  #1017  
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Originally Posted by demkr
Has anyone had miles posted for flights? One of my connecting flights from 2/29 did not post.
Hi demkr, Im afraid that the message that the process to credit flights would be paused for a few days got a bit buried and I should have done a better job highlighting this. This process was turned off just before the integration and is scheduled to be turned on again no later than tomorrow. Once on, it will take a few days to catch up with the backlog. You should then see flights post again at their regular intervals.

Originally Posted by Pat+
UA Insider, any update on reservations marked as "This reservation has been refunded"? I have several reservations that went to "A modification has occurred" to "Refunded". Seat assignments and classes of service do still appear to be intact, though.
Originally Posted by Ocn Vw 1K
Pat, I've queued this issue to UA Insider as I have this same issue on an end-of-March situation which did have an earlier refund/rebook within 24 hours of original booking. From other views of my PNR, I'm confident that it's a glitch which has not affected the current form of the reservation, but did share my PNR with UA Insider.
Hi Pat+ and Ocn Vw 1K, were seeing this happen when you have a confirmation number that was initially cancelled or refunded for one reason or another and then subsequently used for a new flight. The system is reading the status of the first ticket and is displaying these under the Refunded section instead of the Confirmed section. We will work to correct this logic. But, so long as you see that your flights are intact, there is no need to worry. You are confirmed. We are just displaying it in the wrong section.

Originally Posted by FriendlySkies
This is a picture of the BP that my friend got at LGA on Sunday night. She's 1K and in F, but got zone 5.
Hi FriendlySkies, well track this issue on the master thread. It should be resolved soon as our final systems run through their updates are brought back online. For example, weve seen this happen for customer who checked in before the system ran to update statuses. Because some updates have taken longer than others (as they are running through millions of reservations), the systems were crossing.

Originally Posted by SouthPoleFlyer
1) I have a non reservation: "Flight: to Tak TH (TKT)" under reservations
Hi SouthPoleFlyer, these past date reservations were incorrectly migrated during the conversion. Behind the scenes, these were Apollo reservations that included the code TKT, which is the common abbreviation for ticket. The new system is decoding this as a city code. The city code is Tak, Thailand, so the system thinks this is a flight reservation.

Originally Posted by donnyb
Flight search is not showing *A partners when I search for flights to FLR, Italy. Instead asks me to switch search to either Milan or Rome. Prior to 3/3 was able to search for FLR and some others. Anyone else having this issue?
Hi donnyb, thanks, Ive added this to the master thread and we will get this corrected.

Shannon
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Old Mar 5, 2012 | 4:28 pm
  #1018  
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Originally Posted by amartin1979
I'm obeserving the same phenomenonon on my flights. R availability days in advance, yet no upgrades are processed until the gate. EUA does not appear to be working for elites. Upsell offers continue to be offered at check-in, however.
Or... UA is doing something more insidious, such as offering R inventory up until the window, pulling it, running their sweeps, then putting the R inventory back out there.

I personally don't think that's the issue (someone else provided this theory as speculation in another thread), but I also wouldn't put it past the new UA, deliberately or accidentally.
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Old Mar 5, 2012 | 4:43 pm
  #1019  
 
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Originally Posted by UA Insider
This process was turned off just before the integration and is scheduled to be turned on again no later than tomorrow. Once on, it will take a few days to catch up with the backlog. You should then see flights post again at their regular intervals.
Hi Shannon! Thanks for your continued updates. Can you kindly explain "regular intervals"? In PMUA, flown miles including star partners are posted to our accounts within 24 hrs after we have flown the segments. I read from some posts that it takes a minimum of 3 days for UA flights and more than 15 days for star partners to post in the new UA, is this correct?
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Old Mar 5, 2012 | 4:44 pm
  #1020  
 
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no joy on Regional upgrades?

I tried to use 2 regional upgrades, one for outbound EWR - SFO and one for the return.
In both cases, the upgrades were deducted from my account.

Was told by GA today that only the upgrades using miles were being worked in during the transition period, no regionals or SWUs.

If that is the case I assume the upgrades will be redeposited. Correct?
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