Originally Posted by
demkr
Has anyone had miles posted for flights? One of my connecting flights from 2/29 did not post.
Hi
demkr, I’m afraid that the message that the
process to credit flights would be paused for a few days got a bit buried and I should have done a better job highlighting this. This process was turned off just before the integration and is scheduled to be turned on again no later than tomorrow. Once on, it will take a few days to catch up with the backlog. You should then see flights post again at their regular intervals.
Originally Posted by
Pat+
UA Insider, any update on reservations marked as "This reservation has been refunded"? I have several reservations that went to "A modification has occurred" to "Refunded". Seat assignments and classes of service do still appear to be intact, though.
Originally Posted by
Ocn Vw 1K
Pat, I've queued this issue to UA Insider as I have this same issue on an end-of-March situation which did have an earlier refund/rebook within 24 hours of original booking. From other views of my PNR, I'm confident that it's a glitch which has not affected the current form of the reservation, but did share my PNR with UA Insider.
Hi
Pat+ and
Ocn Vw 1K, we’re seeing this happen when you have a confirmation number that was initially cancelled or refunded for one reason or another and then subsequently used for a new flight. The system is reading the status of the first ticket and is displaying these under the “Refunded” section instead of the “Confirmed” section. We will work to correct this logic. But, so long as you see that your flights are intact, there is no need to worry. You are confirmed. We are just displaying it in the wrong section.
Originally Posted by
FriendlySkies
This is a picture of the BP that my friend got at LGA on Sunday night. She's 1K and in F, but got zone 5.
Hi
FriendlySkies, we’ll track this issue on the master thread. It should be resolved soon as our final systems run through their updates are brought back online. For example, we’ve seen this happen for customer who checked in before the system ran to update statuses. Because some updates have taken longer than others (as they are running through millions of reservations), the systems were crossing.
Originally Posted by
SouthPoleFlyer
1) I have a non reservation: "Flight: to Tak TH (TKT)" under reservations
Hi
SouthPoleFlyer, these past date reservations were incorrectly migrated during the conversion. Behind the scenes, these were Apollo reservations that included the code “TKT”, which is the common abbreviation for “ticket”. The new system is decoding this as a city code. The city code is Tak, Thailand, so the system thinks this is a flight reservation.
Originally Posted by
donnyb
Flight search is not showing *A partners when I search for flights to FLR, Italy. Instead asks me to switch search to either Milan or Rome. Prior to 3/3 was able to search for FLR and some others. Anyone else having this issue?
Hi
donnyb, thanks, I’ve added this to the master thread and we will get this corrected.
Shannon