Upper right corner of the dashboard page. Account>Help>Contact Us. Just tell them the time and date that you attempted the survey, and give them a brief description of the subject matter, and if possible the number of points the survey was worth. They can access your history and determine what survey you're referring to.

There is a Help button in the drop down menu. Inside the Help area, you will find the Contact Us online form. You choose the area which you need to contact them. I usually choose Survey / Technical Difficulty something like that. In the online form I described what survey I was doing and then got kicked out after 3/4 completed, or at the last screens starting wit demographic questions, etc etc. Then I request them to manually post the prorate credit accordingly. They have never failed to respond within a day. Do this immediately after you were kicked out of the survey.

they did give me a manual reward credit even though I did not have the survey number and didn't do it immediately after being kicked out. Thanks! I would've lost the points without trying. Now I have enough to get to 2,000 pts at Accor and can get those orphaned miles out of there

I have posted here a few times recently about this, so please forgive this new post about the same old thing. But I am getting really disgusted with e-rewards. It simply is not worth it anymore. Over the past few years, I have earned enough in gift cards to justify the time I spend answering surveys. As the years progress, the value has diminished. But now, in late 2023 and early 2024, the value is almost non-existent. I literally end up doing 10-12 surveys and get kicked out of every one. And, in too many cases, I get kicked out after entering my demographic data at the absolute end of the survey and that really stinks. I am simply not motivated to spend the time anymore. But I do wonder if other heavy users feel the same way. If so, management at e-rewards should be noticing the reduction in completed surveys and they should be concerned. But are they smart enough to know why and take corrective action? I don't know. Anyway, I am taking a self-imposed break from even trying surveys for a while (maybe a month) and then I may return to see if anything has improved. End of rant. Comment if you want -or- just give me a "like" if you agree.

We took a break about six months ago. Same issues - doing what seems like an entire survey and then kicked out at the end.... A few times I contacted them and they gave me credit as an exception and that I really didn't do the survey. To the point I started keeping a spread sheet open to log each survey and start / kicked out time against the estimated time. We are starting back because we actually need points to top off my husband's UA MP account.

And why I was coming here in the first place - last year when I was pretty active UA did not have a 30 day wait period for redemptions and it looks like that is still true - but now it looks like AAdvantage may have dropped the once a month, anyone else notice that? Unless I missed it in the AA terms (we are not focused on AA right now...)

AA, Aalska, Virgin, and the Avios programs went to unlimited redemptions last last year, at least for USA-based accounts. I’ve redeemed both AA and Alaska twice in the same month. I was going to say that Hilton and Flying Blue were the ‘once per 30/60 days’ holdouts but I just went back and looked and the time limits seem to be gone from there now too- it was there when I did my most recent FB redemption a few weeks back.

I totally depleted my Hilton balance last year for Jackson Hole so it would be awesome to be able to rebuild that account a bit via surveys.

Hey guys,

How long is it going to take for the reward to be posted? I completed enough to redeem 7000 Hilton Honors points last week and I have yet to receive them.

I only recently found out I still have a Hilton Honors account with a good amount of points in them!

I posted in another forum about attaining Marriott Bonvoy points because I�ve got several stays with them until the end of March which will get me to Silver. It�s a shame e-rewards does not partner with Hilton Honors!

TIA

Hilton Honors is one of my reward options. The rewards available to you depend on the original referral/invitation you received.

sorry, I meant Marriott Bonvoy!

Hilton points can take a week or two to show up but they eventually do post.

I’m guessing you’re looking for Marriott points, which AFAIK, don’t have a points for surveys options.

thank you! Yes I redeemed for Hilton points but was also wondering if Marriott is a partner as my Bonvoy account is more active. I actually forgot I had Hilton Honors with several thousand points

I would be all about Marriott points for surveys if that became an option.

Or, even better, Hyatt.

Yes same here! Luckily the hotels my work booked me in have extra 3000 points per stay in addition to an extra 1000 per night.

I�ve also booked two weekend aways with the 1000 per night offer and an extra 2000 points per stay.

all in addition to the base points I will be getting.

I have redeemed for Hilton points many times. It usually takes about 3 weeks. It can be as quick as 4 days and as long as 52 days.

i guess the good thing when redeeming for IHG is that it is instantly added into my account.