On Friday night I was disqualified after 40% complete on a Business and Employment survey that was worth $17. I opened a ticket with the support dept which replied on Sunday morning, said they would manually add back $8 to my account.
I think we need to get our deserved "earnings" when the system having disqualified you ridiculously. They KNOW there are system glitches, or the surveyors designed some rouge surveys to get enough information but not paying you the efforts. If you do not complain, you never get the deserved points. So far eRewards have manually posted any of the ridiculous disqualifications reported. That is why I think they KNOW what is going on.

94 'Member Tier Bonus' points have posted for me in the last 24 hours. About 0.25 GBP bonus for my efforts last week based on my redemption valuations. If I carry on taking surveys then I may be able to retire early after all - maybe 3 hours earlier than planned

Does anyone know if ER has a max limit that they let you earn per day?

Seems wherever I get close to $40 earnings in a day then they dont let me complete and earn any more, was wondering if its me or not

My guesstimate is you�re allowed 15 completed surveys per rolling 12 hours.

Is anyone else having trouble accessing e-rewards? Haven't been able to log in or get to email linked surveys in almost a week. Thanks for replies.

Have been answering surveys almost daily this week, no issues logging in, and have been regularly receiving email offers for surveys.

This account verification is just ridiculous. Not only have one to go thru the SMS OTP, but the actual ID & face verification as well.

Fun fact - one account passed this with an EU ID. Another was rejected as "the document was not issued in the UK", must be a UK issued passport, driving licence or residence permit. They never heard of EU citizens' settled status, which comes with no physical document at all. The case was escalated somewhere... the "relevant team" has been working on it for a week now.

I just got a response on a JD Power and Associates survey I completed yesterday. It was only 2 points- I don't know why I bothered- but the response was that it had been flagged as having been completed too quickly. (Note that the message I had gotten when it was 99% completed was the generic "we have enough responses from your category" answer.)

The survey included many text responses and I supplied thoughtful answers. I read quickly and many questions are predictable so I can answer them readily. The process is also faster for me because I'm retired and a household of one and for the initial "Do you or anyone in your household work in the following industries?" is a quick No regardless of the industry list.

I'm wondering how many other occasions where I was kicked out near the end were because I complete surveys faster than expected.

So... when taking these surveys, get up, walk around, have another cup of coffee. I need to remember that.

Well, if you delay too much sometimes you are thrown out at the end with no points. I do surveys between tasks when I am waiting for something and it happens to stop halfway in the survey to do some work and finish half an hour or more later, almost every time this happens I am allowed to get to the end of the survey and get no points for it.
By the way, it seems all sign-up pages are broken (empty - I know sign-up through Accor and BA worked earlier this year), seems to have been a redesign... Can anyone sign up now?

I have experienced being thrown out towards the end of the surveys, after answering the demographic questions. Or got a message telling me the survey has had enough participants. Each time I would submit a ticket. So far each time they replied the next day or 2 days later to manually issue credits.

Sunday afternoon I was thrown out about 1/3 in the survey. I submitted a complain but did not request credit. So far I have not heard anything back.

I/we have had 4 or 5 cases in the last couple of days where we were disqualified after completing the entire survey. In each case we submitted a ticket and received replies within 24 hours, no excuses, just a "sorry" and they gave us the full credit. The surveys seem few and far between and I would guess we qualify for one out of four they send (we are in out mid/late 70s) so I have to make the ones we can finish count :-)

I have zero patience to do that, eg reach out to customer service when I respond to an entire survey and then at the end am advised I don't qualify.

It is happening increasingly more frequently, no secret about that... After many years of doing the surveys when I have some free time, I will be moving on shortly, ridiculous...

If customer service promptly responds when you complain and you get credited, is that really so great? They are obviously aware of the issue and it plays to their benefit, the client gets their data and you get screwed--they can afford to say "I;m sorry" and humor the few who want to spend the time to complain by reimbursing them a few "cents", but nothing changes in the execution of their product. That should not be tolerated,imho.

If it's worth it to you, great, but time for me to move on...

And looks like another devaluation of how many points you get per survey.

Sigh.

They really are pushing themself down a crappy path

The situation where you spend >10 minutes answering every query fairly and then get kicked out at the end with no points is happening way too often now. I just sent another complaint to them and described this exact thing. We will see what happens. This is seriously getting annoying. I may get kicked out altogether for complaining again.

ETA - They followed up and gave me 1.25 points - which is worth 45 cents. Oh boy!