This account verification is just ridiculous. Not only have one to go thru the SMS OTP, but the actual ID & face verification as well.

Fun fact - one account passed this with an EU ID. Another was rejected as "the document was not issued in the UK", must be a UK issued passport, driving licence or residence permit. They never heard of EU citizens' settled status, which comes with no physical document at all. The case was escalated somewhere... the "relevant team" has been working on it for a week now.