Originally Posted by
TravelinSperry
Same here. But I have some orphaned Accor miles so I logged in today and am trying to get to 20 points so I can transfer the orphaned miles. Now I remember why I stopped. Went through an 18 min survey, got the end and it said, this survey is closed and I didn't get any points. Waste of time
Who do you complain to? Is there an email? How do you tell them which survey it was? Just happened to me on an 18 min survey and it was totally complete when it said "this survey is closed" and no points were awarded. I'd complain... but how?
There is a Help button in the drop down menu. Inside the Help area, you will find the Contact Us online form. You choose the area which you need to contact them. I usually choose Survey / Technical Difficulty something like that. In the online form I described what survey I was doing and then got kicked out after 3/4 completed, or at the last screens starting wit demographic questions, etc etc. Then I request them to manually post the prorate credit accordingly. They have never failed to respond within a day. Do this immediately after you were kicked out of the survey.