E-rewards [Master Thread]
#5041




Join Date: Mar 2012
Location: London
Programs: BA Gold , Seigneur des Horaires des Mucci.
Posts: 2,429
I am literally sending error emails daily at the moment; multiple surveys kicking me out with no or low reward beyond the proposed survey time. They always pay up after email but its a serious quality issue
#5042
FlyerTalk Evangelist


Join Date: Jul 2003
Location: Florida
Posts: 30,342
One recent reply was "our system redirected you to another survey after you finished, hence the error message"
Yes they pay up once you email them. But the frequency of happening is getting absurd - I sent them the requests on 3 surveys 2 nights ago that was not including those $1-$2.5 survey that disqualified me way beyond the initial time stated. I started to keep track of time and take screen shot when there was a bar to indicate how much completed.
Their system is having serious issue, or, this is deliberately designed so they pay out much less while still produce the survey results they are contracted to get since many would just not take the trouble to write them.
#5043
FlyerTalk Evangelist


Join Date: Jul 2003
Location: Florida
Posts: 30,342
Reminder to everybody who is still doing the surveys - make sure you take a screen shot as you are approaching to the finish line!
Last night I had to send 3 requests to request credit - including 1 that at the last screen the screen literally said Now you have completed the survey, click anywhere on the screen to claim your reward - yet after I clicked, what I got was the all too familiar We have closed the survey early because you dont seem to be in the targeted group... That truly irked me especially this was a very long survey requiring viewing 10 Ads with mostly short Videos plus 2 or 3 print Ads. Each Ad followed with 4 screens of at least 7 or 8 questions (strongly agree, somewhat agree, Neither, somewhat disagree, strongly disagree) on each screen (Man, Woman, and if there was a Boy or Girl in the Ad, that too, got the identical set of questions). Though the survey itself wasn't boring.
So I immediately sent them a lengthy complaint together with the screen shot attached.
I did not bother to send a complaint on a $1 survey on Politics that failed in the usual manner - not targeted - after full completion. The other 3 had rewards ranging from $4 to $2.5 especially the one described above, I sent the requests immediately after meeting the ridiculous End of Survey screens.
I suspect they now use AI too much to gauge the speed you do the survey - you would funk its gauge either doing it too fast or too slow, as well as if there are some inconsistency the AI detected as in same questions show up multiple times (happened Very Frequently) but you did not answer the same every time. This means we the participants need to make note on what your answers are.
Last night I had to send 3 requests to request credit - including 1 that at the last screen the screen literally said Now you have completed the survey, click anywhere on the screen to claim your reward - yet after I clicked, what I got was the all too familiar We have closed the survey early because you dont seem to be in the targeted group... That truly irked me especially this was a very long survey requiring viewing 10 Ads with mostly short Videos plus 2 or 3 print Ads. Each Ad followed with 4 screens of at least 7 or 8 questions (strongly agree, somewhat agree, Neither, somewhat disagree, strongly disagree) on each screen (Man, Woman, and if there was a Boy or Girl in the Ad, that too, got the identical set of questions). Though the survey itself wasn't boring.
So I immediately sent them a lengthy complaint together with the screen shot attached.
I did not bother to send a complaint on a $1 survey on Politics that failed in the usual manner - not targeted - after full completion. The other 3 had rewards ranging from $4 to $2.5 especially the one described above, I sent the requests immediately after meeting the ridiculous End of Survey screens.
I suspect they now use AI too much to gauge the speed you do the survey - you would funk its gauge either doing it too fast or too slow, as well as if there are some inconsistency the AI detected as in same questions show up multiple times (happened Very Frequently) but you did not answer the same every time. This means we the participants need to make note on what your answers are.
#5044
FlyerTalk Evangelist


Join Date: Jul 2003
Location: Florida
Posts: 30,342
Alright folks, this is a new low from eRewards.
Unlike all previous requests that got resolved the next day, the requests I sent on Friday finally got response on 1 request - the most aggravated one about watching 10 Ads and got the final screen to inform me now you have completed the survey, just click anywhere on the screen to get awarded. The screen shot of the last screen is attached to the ticket fwiw.
The response I got and this is the First Time I got this kind of response -it is from Privacy (the email asks your feedback on your complaint), versus it was from eRewards Opinions of all the previous responses on tickets.
------------------------------------------------------------------------------------------------
Thank you for contacting us.
Your ticket has been assigned to an agent, and you can expect a response from them within a day.
We greatly appreciate your patience.
-------------------------------------------------------------------------------------------------
Update - they no longer give full credit despite the screen shot showed you completed the survey. For the $4 they owed they now gave a $2.5 token.
The 2nd email that came from the usual eRewards Opinion on the missing credit
I’ve credited your account with 2.50 points as a token of appreciation for your participation.
While we strive to assess qualifications promptly, it appears you spent a significant amount of time answering questions before being redirected to a different survey.
Unlike all previous requests that got resolved the next day, the requests I sent on Friday finally got response on 1 request - the most aggravated one about watching 10 Ads and got the final screen to inform me now you have completed the survey, just click anywhere on the screen to get awarded. The screen shot of the last screen is attached to the ticket fwiw.
The response I got and this is the First Time I got this kind of response -it is from Privacy (the email asks your feedback on your complaint), versus it was from eRewards Opinions of all the previous responses on tickets.
------------------------------------------------------------------------------------------------
Thank you for contacting us.
Your ticket has been assigned to an agent, and you can expect a response from them within a day.
We greatly appreciate your patience.
-------------------------------------------------------------------------------------------------
Update - they no longer give full credit despite the screen shot showed you completed the survey. For the $4 they owed they now gave a $2.5 token.
The 2nd email that came from the usual eRewards Opinion on the missing credit
I’ve credited your account with 2.50 points as a token of appreciation for your participation.
While we strive to assess qualifications promptly, it appears you spent a significant amount of time answering questions before being redirected to a different survey.
Last edited by Happy; Sep 15, 2024 at 10:25 pm
#5045



Join Date: Oct 2009
Location: Washington, DC area
Programs: Air: Many; Hotel: HH D, HY G, IHG P, MR S, RR
Posts: 527
Does anyone know if e-rewards transfers to Choice Privileges program extends the expiration date of Choice points? I looked at Choice's FAQ, but e-rewards transfers weren't addressed in the examples of things that count towards qualifying activity or are considered to be non-qualifying activity from the perspective of keeping points active. Thanks for any feedback!
#5046




Join Date: Dec 2008
Location: San Antonio
Programs: AA, SWA, CO, UA, PC Plat, HH Gold, SPG
Posts: 855
Does anyone know if e-rewards transfers to Choice Privileges program extends the expiration date of Choice points? I looked at Choice's FAQ, but e-rewards transfers weren't addressed in the examples of things that count towards qualifying activity or are considered to be non-qualifying activity from the perspective of keeping points active. Thanks for any feedback!
#5047



Join Date: Oct 2009
Location: Washington, DC area
Programs: Air: Many; Hotel: HH D, HY G, IHG P, MR S, RR
Posts: 527
Edited to add: I checked the "Program Information" section and it has the broader interpretation of qualifying activities including all partners "Qualifying Activities include completing a qualified point-eligible stay, redeeming Choice Privileges points, earning Choice Privileges points from a purchase from using your Choice Privileges Mastercard card, earning points with one of our partner programs, purchasing Choice Privileges points, or referring a friend."
Last edited by needtoescape; Oct 3, 2024 at 8:19 am
#5048




Join Date: Jul 2004
Location: Washington, DC
Programs: UA Premier Gold, AA, DL, IHG Platinum Amb, Marriott Gold, Hilton Silver, National Executive Elite
Posts: 1,688
I'm another one of the long-time e-rewards active members who has been quietly moaning and groaning about the new lower point values and the increased disqualifications after completing surveys. So, I have to admit I was pleasantly surprised when I got home from an overseas trip the other day, logged into my account and found a 10 point Business & Employment survey (usually my least favorite) that I was actually able to complete. Whoohoo! Then went back into my surveys and found another one, same value, same format, same sponsor (Ipsos), just different subjects (not really business and employment.) Completed that one, checked my offers and found a similar third survey, which I also completed.
So my welcome back to the States was 30 points in about an hour, just enough to allow me to redeem for another 2K United miles. Color me a happy camper for the first time in a while!
So my welcome back to the States was 30 points in about an hour, just enough to allow me to redeem for another 2K United miles. Color me a happy camper for the first time in a while!
Last edited by bob12403; Oct 4, 2024 at 12:04 pm
#5049


Join Date: Jan 2012
Location: Exeter, UK
Programs: BA Silver. Flying Blue Gold. Hilton Gold, Accor Platinum, IHG Plat AMB, Radisson VIP, Marriott Gold
Posts: 234
Really fed up with the number of surveys that screen out beyond the 100% point now. Latest culprit being a survey on investment platforms sponsored by Robinhood (survey sponsor is revealed at the end). Agreed to let them process my personal data when submitting the survey and then, wham, "sorry, we've ended the survey early".
Also noticed that (as per Happy's post above), eRewards are no longer giving the correct reward so easily after contacting them either. It seems to be such a common problem now that "Privacy" send an automated response asking for further info!
Also noticed that (as per Happy's post above), eRewards are no longer giving the correct reward so easily after contacting them either. It seems to be such a common problem now that "Privacy" send an automated response asking for further info!
#5050




Join Date: Dec 2008
Location: London
Programs: LH SEN, SK Silver, Sixt Diamond, Hertz PC, Avis PC, Bonvoy Gold
Posts: 5,271
Haven't used (UK) e-rewards for a little while now, so I was quite pleased today that IHG redemption went through in under a minute (even though the website and email said it'll take 6-8 weeks).
As many mentioned, one nowadays gets disqualified very easily (and not getting the 25 points either).
As many mentioned, one nowadays gets disqualified very easily (and not getting the 25 points either).
#5051
FlyerTalk Evangelist


Join Date: Jul 2003
Location: Florida
Posts: 30,342
Really fed up with the number of surveys that screen out beyond the 100% point now. Latest culprit being a survey on investment platforms sponsored by Robinhood (survey sponsor is revealed at the end). Agreed to let them process my personal data when submitting the survey and then, wham, "sorry, we've ended the survey early".
Also noticed that (as per Happy's post above), eRewards are no longer giving the correct reward so easily after contacting them either. It seems to be such a common problem now that "Privacy" send an automated response asking for further info!
Also noticed that (as per Happy's post above), eRewards are no longer giving the correct reward so easily after contacting them either. It seems to be such a common problem now that "Privacy" send an automated response asking for further info!
As for survey availability, it seems only a few days in the middle of the week would have a number of such albeit mostly low values. The rest of the week, especially Fri-Sun, you might as well not visit the site thus not get frustrated on No Survey Available.
#5052
FlyerTalk Evangelist




Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,844
Yet this time receiving the Privacy emails asking for further info which they have ALL of such because I always put in survey nature, incl the screens went thru and of course the reason from the drop down menu as to why I made this request, plus screen shot(s). Yet the Privacy emails asking the same thing again..
#5053
FlyerTalk Evangelist


Join Date: Jul 2003
Location: Florida
Posts: 30,342
I answered this "Privacy" mail by "you have all the requested info in my original communication" and then the points were posted. I took to complaining about being screened out AFTER finishing (or at 90+%) so far they posted the missing credits. Frustrating, though, to see so many poorly designed and coded surveys.
Ironically the 2 surveys they refused to pay, were $4 and $5 pts. The surveys with either technical issues or screened out they agree to pay, are $1.5 pts.
#5054




Join Date: Dec 2008
Location: San Antonio
Programs: AA, SWA, CO, UA, PC Plat, HH Gold, SPG
Posts: 855
They refused to pay the screened out surveys despite AFTER finishing (or at 90+ %) on recent requests - claiming that I had not completed the survey and they already paid finished surveys, i.e. used up their currency on that survey therefore unable to pay me.
Ironically the 2 surveys they refused to pay, were $4 and $5 pts. The surveys with either technical issues or screened out they agree to pay, are $1.5 pts.
Ironically the 2 surveys they refused to pay, were $4 and $5 pts. The surveys with either technical issues or screened out they agree to pay, are $1.5 pts.
#5055
FlyerTalk Evangelist


Join Date: Jul 2003
Location: Florida
Posts: 30,342
I get screened out 2-3 times a week normally - and I always try to capture the URL of every survey if it looks like I am going to go further than the first 4-5 questions and then include that URL with my inquiry. So far - they have come back and paid me for every one I sent in - hope it stays that way! I get so few surveys any more - the days of cashing in 2 or 3 things a month for both mine and my wife's account are over - now I'm lucky to do one each every month. 9 out of 10 rewards on my list are for 20 cents... But it gives me something to do while I'm watching re-runs of Cops :-)
The lowest value of surveys I have seen are 0.50 cents. They actually have 0.20 cent surveys?! Or you mean the 0.20 awarded for a total of 5 in a 24 hrs period?

