E-rewards [Master Thread]
Feb 5, 2020 | 5:02 am
#4096
Moderator: The British Airways Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 17,385
2 UK accounts (mine and wife's) - both have increased points balances today. When I checked redemption history, a number in each account are marked as "Failed" and the points have been refunded. I don't keep strict records, but I'm pretty sure some but not all were successful redemptions with points received in Iberia and Hilton.
Feb 5, 2020 | 6:43 am
#4097
Join Date: Aug 2012
Location: VPS
Programs: IHG Platinum, Delta SM, Atmos Silver, Hilton Gold, Accor Gold, Marriott Gold, Hyatt Discoverist
Posts: 8,165
I think I also got the false transaction failure refund as well. At the time, I thought that balance had jumped because theyd done a sweep of things that didnt properly credit and were fixing that (I seen to get mystery point jumps from that a few times a year) but the amount matches 2x2000 Avios transaction now showing as failed rather than pending and which had credited as pending
Feb 5, 2020 | 9:43 am
#4098
Join Date: Dec 2012
Location: UK
Programs: BAEC Silver, VS Red, HH Gold, IHG Gold, Marriott Gold, SPG Basic, Alitalia Status Match
Posts: 1,183
I think I also got the false transaction failure refund as well. At the time, I thought that balance had jumped because they’d done a sweep of things that didn’t properly credit and were fixing that (I seen to get mystery point jumps from that a few times a year) but the amount matches 2x2000 Avios transaction now showing as failed rather than pending and which had credited as pending
. The other account only has frequency-restricted redemption partners available so I was unable to empty it quickly 
Last edited by ankomonkey; Feb 5, 2020 at 9:49 am
Feb 5, 2020 | 11:04 am
#4099
Join Date: Jan 2012
Location: Exeter, UK
Programs: BA Silver. Flying Blue Gold. Hilton Gold, Accor Platinum, IHG Plat AMB, Radisson VIP, Marriott Gold
Posts: 234
I think I also got the false transaction failure refund as well. At the time, I thought that balance had jumped because theyd done a sweep of things that didnt properly credit and were fixing that (I seen to get mystery point jumps from that a few times a year) but the amount matches 2x2000 Avios transaction now showing as failed rather than pending and which had credited as pending
Feb 6, 2020 | 7:29 pm
#4100
Join Date: Dec 2008
Location: San Antonio
Programs: AA, SWA, CO, UA, PC Plat, HH Gold, SPG
Posts: 855
Member Adjustment
Several times in the last few months, including today, I have received additional credits called "Member Adjustment" to my account. Three have been around $23 each and one was over $80. They aren't credit from a dispute since I've resolved those and received the credits. My wife has never received one on her account that is as active as mine. Anyone know what this represents?
Feb 7, 2020 | 2:46 am
#4101
Join Date: Dec 2012
Location: UK
Programs: BAEC Silver, VS Red, HH Gold, IHG Gold, Marriott Gold, SPG Basic, Alitalia Status Match
Posts: 1,183
Several times in the last few months, including today, I have received additional credits called "Member Adjustment" to my account. Three have been around $23 each and one was over $80. They aren't credit from a dispute since I've resolved those and received the credits. My wife has never received one on her account that is as active as mine. Anyone know what this represents?
. I took it as a return for all the time wasted with late disqualifications and surveys that didn't post and e-rewards Support wouldn't pay out.
Feb 8, 2020 | 12:10 am
#4102
Join Date: May 2004
Posts: 222
I had the additional points so I quickly cashed them in,6000 Avios.Just looked at my balance and I have a minus balance on my e rewards account .Strangely the reward history shows a far greater number of minus entries than add up to the minus balance shown
no points have been credited to my BA account,but it has only been a few days since since I claimed them.
no points have been credited to my BA account,but it has only been a few days since since I claimed them.
Feb 8, 2020 | 7:16 am
#4103
Join Date: Feb 2011
Posts: 30
As regards the 'bonus' 8k points which some people received ... it was pretty obviously a mistake so anyone who quickly spent them and now has a negative balance has only themselves to blame ... its probably quite likely that e-Rewards monitor threads such as this so in all probability the fact that people posted about it is why it was reversed ... sometimes its better to keep quite for a while and see what happens.
Feb 8, 2020 | 7:35 am
#4104
Join Date: Jan 2006
Location: CNF
Programs: Priority Club, TAM Fidelidade, BAEC, Marriott Rewards
Posts: 2,205
I had the additional points so I quickly cashed them in,6000 Avios.Just looked at my balance and I have a minus balance on my e rewards account .Strangely the reward history shows a far greater number of minus entries than add up to the minus balance shown
no points have been credited to my BA account,but it has only been a few days since since I claimed them.
no points have been credited to my BA account,but it has only been a few days since since I claimed them.
Feb 8, 2020 | 7:43 am
#4105
Join Date: Jan 2004
Location: IND
Programs: UA Million Miler (Lifetime Gold), Hilton Diamond, Marriott Gold
Posts: 3,531
Earlier this week my account had $100 more than it should have, even though my last redemption--$100 Hilton--went through. I tried to spend it, but everything I wanted can't be redeemed yet due to restrictions of how often they can be redeemed. This morning the extra $100 is gone. Now I'm glad I didn't spend it.
Feb 8, 2020 | 7:54 am
#4106
Join Date: May 2004
Posts: 222
How can you cash in 6000 avios, aren't they once every 30 days?
cashed in 2000 which was less than 30 days since the last day,then the next day made two more of 2000,then it said limit exceeded.No idea how or why.
As far as Viking Raiders comments,I feel that over the years I (and many others,just read through this forum)have been screwed out of many points(surveys saying not eligible after completing 80/90%,points not posting at all,I am currently waiting for 875 to post for two months which e rewards keep saying they are looking into it) that I have no problem in trying to take any advantage.If the Avios do not post,I will not complain or worry
cashed in 2000 which was less than 30 days since the last day,then the next day made two more of 2000,then it said limit exceeded.No idea how or why.
As far as Viking Raiders comments,I feel that over the years I (and many others,just read through this forum)have been screwed out of many points(surveys saying not eligible after completing 80/90%,points not posting at all,I am currently waiting for 875 to post for two months which e rewards keep saying they are looking into it) that I have no problem in trying to take any advantage.If the Avios do not post,I will not complain or worry
Feb 8, 2020 | 9:44 am
#4107
Join Date: Sep 2009
Posts: 2,894
I had the additional points so I quickly cashed them in,6000 Avios.Just looked at my balance and I have a minus balance on my e rewards account .Strangely the reward history shows a far greater number of minus entries than add up to the minus balance shown
no points have been credited to my BA account,but it has only been a few days since since I claimed them.
no points have been credited to my BA account,but it has only been a few days since since I claimed them.
Feb 8, 2020 | 1:24 pm
#4108
Join Date: Jan 2014
Location: YVR
Programs: Marriott Bonvoy, Aeroplan, Best Western, IHG Rewards, AAdvantage, Executive Club
Posts: 166
My thoughts exactly, would have preferred the glitch to be low key,. Even though they may have figured it out anyway. They definitely monitor this thread.
Feb 9, 2020 | 1:34 am
#4109
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,844
PS I dont think this forum is high enough profile to be worth monitoring
Feb 9, 2020 | 6:48 am
#4110
Join Date: Aug 2012
Location: VPS
Programs: IHG Platinum, Delta SM, Atmos Silver, Hilton Gold, Accor Gold, Marriott Gold, Hyatt Discoverist
Posts: 8,165
When I see a big balance jump, my first assumption is that they did a sweep and Im finally getting credit for stuff I did 6-10 weeks ago- I dont track that stuff too closely because in my experience that backlog does show up on its own time eventually