E-rewards [Master Thread]
Dec 20, 2019 | 6:11 am
#4007
Join Date: Dec 2012
Location: UK
Programs: BAEC Silver, VS Red, HH Gold, IHG Gold, Marriott Gold, SPG Basic, Alitalia Status Match
Posts: 1,183
. I couldn't be bothered to start the tennis match between e-rewards and Hilton with me as the ball, so glad they posted in the end.
Dec 20, 2019 | 8:36 am
#4008
Join Date: Oct 2014
Posts: 259
Dec 21, 2019 | 6:34 am
#4011
Join Date: Aug 2002
Location: MCI
Programs: AA LT Gold; BA Silver; Hilton Diamond
Posts: 3,103
Dec 22, 2019 | 5:17 am
#4012
Join Date: Dec 2013
Posts: 37
I redeemed for Southwest Rapid Reward Points on 12/14....still havnt posted to my RR account as of 12/20, I sent E Rewards an E-Mail, and got a generic response that they are "away for the Holidays" and will look into this beginning in January....(Gimme a Break!! its an electronic transfer..)
Last edited by OKImready; Dec 22, 2019 at 5:18 am Reason: typo
Dec 23, 2019 | 5:05 pm
#4013
Join Date: Sep 1999
Location: too far from the airport
Posts: 3,299
How do you change the verified phone number?
With the old website it was possible to change phone numbers under the account settings, but I cant find a place where I can do that in the new website. Also, I prefer not to use my personal cell number. I have both a Skype number and an old google voice number (which still works). Can I use one of those for this purpose?
Dec 23, 2019 | 11:54 pm
#4014
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,844
I had the same issue - just write to them via the website contact pages, they'll either ask some account details to reset the phone number or just reset it without asking the details. Then next time you redeem just enter the new number.
Dec 25, 2019 | 6:07 pm
#4015
Suspended
Join Date: Nov 1999
Posts: 24,150
With the old website it was possible to change phone numbers under the account settings, but I cant find a place where I can do that in the new website. Also, I prefer not to use my personal cell number. I have both a Skype number and an old google voice number (which still works). Can I use one of those for this purpose?
Dec 26, 2019 | 8:00 am
#4016
Join Date: Aug 2012
Location: VPS
Programs: IHG Platinum, Delta SM, Atmos Silver, Hilton Gold, Accor Gold, Marriott Gold, Hyatt Discoverist
Posts: 8,165
Response I got about my missing Flying Blue redemption partner:
Thank you for your e-mail.
While we are tweaking a few things to optimize the brand-new website, some reward options may not be available for redemption straight away. Don't worry, this is just temporary. Do keep an eye on your account rewards section, as all your favourite reward partners will gradually be made available again.
Thank you for your patience and understanding.
While we are tweaking a few things to optimize the brand-new website, some reward options may not be available for redemption straight away. Don't worry, this is just temporary. Do keep an eye on your account rewards section, as all your favourite reward partners will gradually be made available again.
Thank you for your patience and understanding.
Dec 26, 2019 | 2:45 pm
#4017
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,844
That’s their boilerplate answer. Wait a week or two and if still nothing, reply to their mail asking for updates. The new website went live like two months ago...
Dec 26, 2019 | 3:14 pm
#4018
Join Date: Feb 2001
Programs: IHG Diamond, HH Gold, Marriott Silver
Posts: 4,345
I received the same cut/paste text on 12/12 regarding the airline partners I no longer see.
My most recent email from them said:
My most recent email from them said:
Our rewards and technical team is still working on fixing this issue. Please extend your patience a liitle longer. Rest assured they will put back the rewards you have enjoyed before.
Dec 28, 2019 | 2:56 pm
#4019
Join Date: Dec 2013
Posts: 37
GEE...I redeem my E-Rewards "currency" for Southwest Rapid Reward points....upon redeeming them, they usually post to my Southwest account within a few days for the past few years... For December I redeemed "E-Rewards currency on Dec 14th, 2019... and as of Dec 28th they have not posted... I e-mailed E-rewards and got a response they are "away" for the holidays and will look into this in January.... Today 12/28 without sending another inquiry, I get another e-mail from E Rewards stating my "points" will post within 6 WEEKS....THATS a loooong time to take them to post...Anyone else seeing this for Southwest Points??
Dec 28, 2019 | 3:25 pm
#4020
Join Date: Jan 2006
Location: CNF
Programs: Priority Club, TAM Fidelidade, BAEC, Marriott Rewards
Posts: 2,205
That's a standard reply, a quote from the T&C and means nothing (actually means up to 6 weeks). All of the redemptions say 6 weeks and usually post within 1 week