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-   -   The oneworld explorer ticket FAQs (https://www.flyertalk.com/forum/oneworld/338667-oneworld-explorer-ticket-faqs.html)

pbd456 Dec 1, 2016 7:23 pm


Originally Posted by rens (Post 27553633)
Have never had a problem getting AA to apply a SWU to a RTW ticket issued by another One World airline. Start by calling the ExPlt line for availability and they will coordinate/ transfer to the RTW desk for reissue. May take a day or so, depending on if both desks are open when you call. If upgrade space is not available when you call (often the case), you can waitlist

Looks like 2 SWUs to me. One for HKG-DFW-GRU and the second for EZE-DFW-LHR, assuming all flights are on AA metal and with AA flite numbers.

cool. i will keep this in mine... would be cool to find out how the upgrade on BA works...

Wasabi Tofu Dec 1, 2016 9:47 pm

Subtle point


Originally Posted by petez (Post 27552636)
Hi

Now that I have my DONE5 booked I would be grateful for some clarifications around some of the rules.

1 – I have 364 days to complete from the date of my first flight ?

Not 364 days. it's 1 year.
It doesn't depend on whether it's a leap year or not.

If your first flight departs on 01Feb2016, the last flight can depart on 01Feb2017

'month' is used for ticket validity. It may indicate 28days,29days,30days, and 31days depending on the depature date.

BTW, minimum stay and maximum stay on air tickets is counted from the next day of the departure. Therefore, if you do same day return, minimum stay requirement has to be 0 day, not 1 day.

zoombee Dec 2, 2016 4:05 am


Originally Posted by pandaperth (Post 27553481)
With AA SWUs - each one can be used to upgrade up to three AA-marketed and operated flights. They have to be heading in the same direction, more or less. So for instance one could upgrade HKG-DFW-MIA-LHR using one SWU, but not say LHR-LAX-MIA-GRU.

I believe the rule is that all stopovers must be in one direction. So LHR-LAX-MIA-GRU would be fine if LAX and MIA were transits. I've done similar before.

Likewise LHR-DFWx-GRU-LAX would be fine. Basically ignore the transits when working out if you are going in one direction or not.

ernestnywang Dec 2, 2016 10:29 am


Originally Posted by petez (Post 27552636)
3 – Do I risk the ticket being ‘reissued’ (at a much higher price) if I look to alter the routing or is it just a $125 reroute fee ? Is this fee per flight or for each set of changes you make ?


Originally Posted by pbd456 (Post 27553517)
3. after you fly the first segment, you wont be charged for extra fare unless you add continents.

The base fare won't change unless you add continent, but taxes and fare surcharges may change with routing and / or carrier change, so you might be paying more than 125USD. I believe the penalty is per transaction not per sectors but others more experienced can confirm.

pandaperth Dec 2, 2016 10:54 am


Originally Posted by ernestnywang (Post 27556567)
The base fare won't change unless you add continent, but taxes and fare surcharges may change with routing and / or carrier change, so you might be paying more than 125USD. I believe the penalty is per transaction not per sectors but others more experienced can confirm.

I can confirm the fee is per transaction - make a whole bunch of re-routing changes at the same, pay one USD125 fee
(I once changed ...PER-HKG-PNH-HKG-XIY,IKT-DME-AMM to PER-xHKG-DME,LED-TXL,BUD-xLHR-DXB - one change fee of USD125)

Taxes, fees and changes may increase or decrease (or stay the same).

justin1123 Dec 2, 2016 12:26 pm

Could someone post the latest fares ex-CAI for LONEx / DONEx ?

I tried to find these using the online tool but it wont allow CAI as a starting point. Assume we need to use an agent to book tickets there?

Himeno Dec 2, 2016 5:56 pm


Originally Posted by justin1123 (Post 27557145)
Could someone post the latest fares ex-CAI for LONEx / DONEx ?

I tried to find these using the online tool but it wont allow CAI as a starting point. Assume we need to use an agent to book tickets there?

Carriers pulled ex CAI fares due to increased bookings on the rapidly falling Egyptian Pound (with some people getting DONE3s for US2800). This is similar to what happened over the last 2 years with fares ex MPM and KRT.
As far as I know, new fares are yet to be loaded.

Himeno Dec 2, 2016 6:10 pm


Originally Posted by pandaperth (Post 27556709)
I can confirm the fee is per transaction - make a whole bunch of re-routing changes at the same, pay one USD125 fee

Provided you get an agent who understands the rules.
During my last DONE3, I went to make some simple time changes (free changes) and the person as the AA rates desk that the lounge agent spoke to wanted to charge the reroute fee.

Carriers may charge a service fee, which is different to the reroute fee. Such a fee should be the same as any other ticketing fee they might normally charge. In 11 years of RTWs, I've only been charged a service fee when making a change once. When I made a reroute before departure (-xORD-ATL-ORD- to -xDFW-RDU-ORD-). That was the service fee, reroute fee and tax changes.

justin1123 Dec 2, 2016 8:10 pm


Originally Posted by Himeno (Post 27558487)
Carriers pulled ex CAI fares due to increased bookings on the rapidly falling Egyptian Pound (with some people getting DONE3s for US2800). This is similar to what happened over the last 2 years with fares ex MPM and KRT.
As far as I know, new fares are yet to be loaded.


Thanks. I knew some carriers had pulled fares, but could still load with the tool a week or so ago (maybe it would fail if you tried to book). Now the tool just gives an error!

I know it keeps getting asked, but at the moment it is changing a lot! Can anyone advise the lowest price Europe zone starting point for a L/DDONE4?

TiredDoc Dec 3, 2016 12:38 am

Base fare for DONE3 ex CAI is EGY 41,800
 
Base fare for DONE3 ex CAI is EGY 41,800

TiredDoc Dec 3, 2016 12:46 am

Strange my DONE3 ticket says non-refundable, i thought it was?????

jrobin Dec 3, 2016 8:23 am

Can one get a refund for a Oneworld Explorer fare?
 

Originally Posted by TiredDoc (Post 27559382)
Strange my DONE3 ticket says non-refundable, i thought it was?????

As I understand it, the rules for a Oneworld Explorer ticket are shown in
https://www.oneworld.com/documents/1...9-d346ec820edf

The rules include in Section
16. VOLUNTARY CHANGES/REROUTING/PENALTIES:

(b) Cancellations and Refunds
(1) After ticket issuance - Cancellation/No Show Forfeit 10% of ticketed fare for Economy Class fares Forfeit 5% of ticketed fare for Business/First Class fares
(2) In case of refusal of official documents/entry permit/visa a full refund will apply provided official documentation from the approved authority is produced and attached to the refund request.
(3) For partially used transportation the refund if any will be the difference between the fare paid and the fare for the transportation used less the fee specified in (1) above.

So clearly to me, there should be a refund if the transportation used is less than the fare paid.

However, when inquiring about cancelling an existing just started LONE3, having the 10% and the fare used deducted, and applying the refund to start a new DONE3, I have been told:

"All flights are non-refundable. No refund value if part flown.”

So are there refunds available as in the Oneworld Explorer rules or not?

pandaperth Dec 3, 2016 2:49 pm


Originally Posted by jrobin (Post 27560314)
As I understand it, the rules for a Oneworld Explorer ticket are shown in
https://www.oneworld.com/documents/1...9-d346ec820edf

The rules include in Section
16. VOLUNTARY CHANGES/REROUTING/PENALTIES:

(b) Cancellations and Refunds
(1) After ticket issuance - Cancellation/No Show Forfeit 10% of ticketed fare for Economy Class fares Forfeit 5% of ticketed fare for Business/First Class fares
(2) In case of refusal of official documents/entry permit/visa a full refund will apply provided official documentation from the approved authority is produced and attached to the refund request.
(3) For partially used transportation the refund if any will be the difference between the fare paid and the fare for the transportation used less the fee specified in (1) above.

So clearly to me, there should be a refund if the transportation used is less than the fare paid.

However, when inquiring about cancelling an existing just started LONE3, having the 10% and the fare used deducted, and applying the refund to start a new DONE3, I have been told:

"All flights are non-refundable. No refund value if part flown.”

So are there refunds available as in the Oneworld Explorer rules or not?

Yes, you a certainly due a refund for the unused portion of the LONE3 - provided the cost of the transportation used plus the the cancellation charge is less than the fare paid.

In your specific case, might you be able to upgrade your LONE3 to a DONE3?
There is a specific rule for that (rule 16(c) in the link you provided). There would no cancellation fee and no change fee.

jrobin Dec 3, 2016 8:13 pm

Oneworld Explorer Refunds?
 

Originally Posted by pandaperth (Post 27561657)
Yes, you a certainly due a refund for the unused portion of the LONE3 - provided the cost of the transportation used plus the the cancellation charge is less than the fare paid.

In your specific case, might you be able to upgrade your LONE3 to a DONE3?
There is a specific rule for that (rule 16(c) in the link you provided). There would no cancellation fee and no change fee.

Thanks pandaperth. That is what I thought.
1. Speed of Refund
The TA I used first said to me:
"When claiming a residual refund from the airline it does take some time, on average about 6 months, I currently have an ongoing refund with BA from last November (although BA are the slowest)."
That airlines are not speedy about refunds did not surprise me.

2. No Refund for YQ?
However I was told next:
"Its normally not possible to claim back the YQ (fuel surcharge)."
This did surprise me. Why would airlines keep YQ for flights not taken?

3. Does QR not allow refunds on xONEx regardless of what ONEWORLD says?
I replied that I was considering cancelling my LONE3 ex-CAI and applying the refund to a new DONE3 ex-CAI.
This is when I was told:
"the Airline ticket rules on your booking confirmation say:
After departure:
All flights are non-refundable. No refund value if part flown."
The ticketing airline is QR. The flights flown were also on QR.
I questioned the non-refundability some days ago and still have no reply.

4. Can one Cancel an LONE3 and immediately buy a new DONE3 with the refund proceeds?
I was given a quote for upgrading my existing LONE3, but at that time (about two weeks ago) a new DONE3 ex-CAI plus the cost of returning to CAI was not that much more than the refund I calculated I should get from cancelling my existing LONE3.
Upgrading my existing LONE3 based on October 30 prices cost almost as much as a whole new DONE3 ex-CAI in mid-November. In other words, the additional cost for a new DONE3 purchased using a refund from the LONE3 would be far less than the cost of upgrading my LONE3. That is why I am trying to find out the ground rules so once I can pick a date to go to CAI; I can arrange the exchange if the cost still seems favourable.

Is there any rule or procedure that means the calculated expected refund cannot be used toward a new ticket?
If one had to wait for the airline to process a refund, that would be a deterrent.

Calchas Dec 5, 2016 1:36 am


Originally Posted by jrobin (Post 27562560)
Thanks pandaperth. That is what I thought.
1. Speed of Refund
The TA I used first said to me:
"When claiming a residual refund from the airline it does take some time, on average about 6 months, I currently have an ongoing refund with BA from last November (although BA are the slowest)."
That airlines are not speedy about refunds did not surprise me.

BA is utterly terrible, in part due to not automating any of the back office process. Personally there is only so long I will wait before threatening to bring them to court or getting my credit card provider involved, but if you were ticketed by a TA it puts you in a sticky spot since they are to some extent an innocent intermediary. Other airlines have been faster, but a month or so is not unusual.


Originally Posted by jrobin (Post 27562560)
2. No Refund for YQ?
However I was told next:
"Its normally not possible to claim back the YQ (fuel surcharge)."
This did surprise me. Why would airlines keep YQ for flights not taken?

First rule of acquisition,
Once you have their money, you never give it back.
;) In all seriousness, on a refundable or partially refundable ticket such as this I would expect the YQ to be refunded. If not, the fare would be explicit about that and it isn't.


Originally Posted by jrobin (Post 27562560)
3. Does QR not allow refunds on xONEx regardless of what ONEWORLD says?
I replied that I was considering cancelling my LONE3 ex-CAI and applying the refund to a new DONE3 ex-CAI.
This is when I was told:
"the Airline ticket rules on your booking confirmation say:
After departure:
All flights are non-refundable. No refund value if part flown."
The ticketing airline is QR. The flights flown were also on QR.
I questioned the non-refundability some days ago and still have no reply.

You should have been quoted the refundability provisions in your original booking. The QR rules are the same as anyone else:

Code:

          CANCELLATIONS AND REFUNDS
          1/ AFTER TICKET ISSUE -
          FORFEIT 10PCT OF TICKETED FARE FOR ECONOMY CLASS
          FARES.
          FORFEIT 5PCT OF TICKETED FARE FOR BUSINESS/FIRST
          CLASS FARES.
          -
          2/ IN CASE OF REFUSAL OF OFFICAL DOCUMENTS/ENTRY
          PERMIT/VISA A FULL REFUND WILL APPLY PROVIDED
          OFFICIAL DOCUMENTATION FROM THE APPROVED AUTHORITY
          IS PRODUCED AND ATTACHED TO THE REFUND REQUEST.
          -
          3/ FOR PARTIALLY USED TRANSPORTATION THE REFUND IF
          ANY WILL BE DIFFERENCE BETWEEN THE FARE PAID AND
          THE FARE FOR THE TRANSPORTATION USED LESS THE
          FEE AMOUNT SPECIFIED IN 1/ ABOVE.
          NOTE - FOR TICKETS SOLD IN VENEZUELA ANY FULL OR
          PARTIAL REFUND MUST BE PROCESSED THROUGH THE
          ORIGINAL ISSUING LOCATION IN VENEZUELA.

I suspect what has happened is that your ticket was wrongly endorsed with the words "non ref" because there is no easy way to express the rules given above.



Originally Posted by jrobin (Post 27562560)
4. Can one Cancel an LONE3 and immediately buy a new DONE3 with the refund proceeds?
I was given a quote for upgrading my existing LONE3, but at that time (about two weeks ago) a new DONE3 ex-CAI plus the cost of returning to CAI was not that much more than the refund I calculated I should get from cancelling my existing LONE3.
Upgrading my existing LONE3 based on October 30 prices cost almost as much as a whole new DONE3 ex-CAI in mid-November. In other words, the additional cost for a new DONE3 purchased using a refund from the LONE3 would be far less than the cost of upgrading my LONE3. That is why I am trying to find out the ground rules so once I can pick a date to go to CAI; I can arrange the exchange if the cost still seems favourable.

You can change your ticket to to a higher-tiered or higher class ticket at any time. This is not a refund, it is a change.

If the ticket is wholly unflown, then you will pay the for the new fare at today's prices using whatever you paid as credit towards it. If the ticket is partially flown, then you pay the fare difference as it was on the day the ticket was issued.

Code:

          UPGRADING
          1/ AN ECONOMY ONEWORLD EXPLORER FARE MAY BE
          UPGRADED TO A HIGHER TIERED OR FIRST/BUSINESS
          CLASS ONEWORLD EXPLORER FARE WITHOUT FEE.
          -
          2/ A BUSINESS ONEWORLD EXPLORER FARE MAY BE
          UPGRADED TO A HIGHER TIERED OR FIRST CLASS
          ONEWORLD EXPLORER FARE WITHOUT FEE.
          -
          3/ A FIRST CLASS ONEWORLD EXPLORER FARE MAY BE
          UPGRADED TO A HIGHER TIERED ONEWORLD EXPLORER FARE
          WITHOUT FEE.
          -
          4/ UPGRADING BY SECTOR TO BUSINESS/FIRST CLASS IS
          NOT PERMITTED.
          -
          5/ AT ANY TIME THE ONEWORLD EXPLORER FARE MAY BE
          USED AS CREDIT TOWARDS PAYMENT OF ANY HIGHER FARE
          FROM THE POINT OF ORIGIN PROVIDED THE CONDITIONS
          OF THE HIGHER FARE HAVE BEEN MET. NO FEE WILL
          APPLY. WHERE SUCH CREDIT IS TOWARDS ANOTHER
          EXPLORER FARE RETROACTIVE USE WILL BE PERMITTED.
          REISSUED TICKETS MUST BE ENDORSED - NONREF/XXX -
          WHERE XXX EQUALS ONEWORLD EXPLORER FARE BASIS CODE
          - AND THE ORIGINAL NON-REFUNDABLE AMOUNT REMAINS
          NON-REFUNDABLE. IF THE UPGRADED TICKETS IS
          SUBSEQUENTLY CANCELLED THE ORIGINAL FEE WILL
          APPLY.



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