Normally, the date will be extended to one year from the date of the conversion.

I have an OC9 - if I extend the dates online or alter the dates of the reservation - does that change my cert in anyway?

I had a 7 night cat 5 certificate attached to a reservation. This cert disappeared when I called to change the dates on 24/11. I received an email confirmation of cancellation, but no email confirming new booking. It did appear in my upcoming stays, but as a points advance booking with no e-certificate. The 7 night cert reappeared on the booking after another phone call on 28/11, but I noticed they'd also taken 105,000 points from me!

https://cimg4.ibsrv.net/gimg/www.fly...d7cdd1de8e.png
2 further phone calls led to promise of investigation, but still got nowhere yet. Do I just need to wait, or is there anything I can do proactively to speed things up. I have some points advance bookings I'll need to settle using the missing 105k points in the next 2 weeks.

No, but converting to a NC6 should.

Waiting won't help. Since it would be hard to find where some of us discussed similar situations, I will try a brief explanation. If you change the date with a certificate attached, it will commonly cancel your certificate. It is always best to remove the certificate first and then make a new reservation and attach the certificate to it. Since you were charged 105K, it possible that you now have a 2nd certificate. Please let us know what happens.

I think I do have a second certificate, and whoever 'purchased' it for me using the 105k probably assumed I got the 105k back from the first one being cancelled. Except, that I didn't get anything back, and the original certificate is not in my account either!

Will update when there is a resolution.

If one of the certificates is attached to the reservation, it will appear as a booking for the number of points the certificate could be liquidated for (105K) and not the full value of a 5-night redemption.

I am in the same situation. Although the activity shows the points deducted for the newly ordered rewards, my total points are not affected... I too am very confused and don't know what to do.

That probably ,means the "deduction" is just a poor way to illustrate the rebooking.

I would definitely keep track of the TOTAL balance and not rely on the activity descriptions whenever you cancel an award, even just point bookings. I have found the display of activities is very clustered, confusing, and often they changed, or worse, DISAPPEARED altogether a few days after the cancellation of an award booking. Because of this, I now take screen shot each time I have done anything modification to the bookings, within a few hours after the changes, AND the next day. On every single occasion when I compare the old records with the updated account activity - they were all DIFFERENT but thankfully my point balance total has NOT changed. So I conclude that, it is the TOTAL that matters and just ignore the convoluted displays of Marriott's online account activity.

My total is wrong, and weirdly the cancellation shows on my activity as '+0' but the agent sees the exact same transaction as '+105,000' on his end. I can't believe how bad their system is and how clueless the agents are!

My award cancellations do not have the + points shown on the line item - it is as +0 as yours but my total thankfully went up after each cancellation and that is what matters.

The key is to keep track of your total by either taking screen shot or keep a record either a spreadsheet or even manually written records, instead of relying on your memory.

Also on the confirmation email of an award booking, you should see the then current total balance. So you can go back to those emails and try to reconstruct your total and see if you are really indeed short 105K. As the other poster also sees the confusing entries but he said his total was correct. Mine is the same situation. Activities are all illogical, but the total stays correct. I know the total is correct because I have been keeping screen shots so I know exactly where it was before and is now, after each change.

Try to reconstruct the history of your total balance - this way it would ascertain one way or the other, whether you are short 105K. I would do this first before continue to call Marriott on this, just to save some time and energy - trying to sort things out with the reps is not a walk on the cake as we all know.

Today I called to upgrade a Cat (6) new system to a Cat (7). I figured it would be 60K points.

1) I got kicked around to four different depts-including MVCI. UNBELIEVABLE. Oh how I miss a competent Plat line.

2) The last rep insisted it would be 120K additional points to upgrade. I thought it would be 60K. His inability to articulate without putting me on hold 5 times left me in doubt.

3) Ultimately, he told me upgrades are not allowed and they would cancel and reissue and the difference is 120K. It isn't. I asked for a supervisor. He told me to hang up and call back. I asked to be transferred. He hung up on me.

I am calling tomorrow during the day. ARGH.

I don't think there is such a thing as a NC7 cert based on multiple posts here.

Still waiting on NC7?

They sell nc7's on their website though how is there not a code for it?