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-   -   Travel Package General Discussion Thread (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1928972-travel-package-general-discussion-thread.html)

rny321 Nov 11, 2018 7:00 am


Originally Posted by TheWiseOne (Post 30417497)
Sorry if this has all been covered but I am struggling to search the thread for some reason.

Anyway, I have an OC8 which got moved to a NC5. From my reading, are my options as follows:

a) Call Marriott take the NC5 and recieve a 45k point refund.
b) Call Marriott and upgrade to a NC6 for 45k points
c) Attempt to attach my OC cert to one of the NC bands

Is this all correct and my only options? If anyone could help/clarify it would be greatly appriciated!

a) 30K refund, b) 30K charge if possible, c) might work initially, but problematic if you find out that it didn't work after arrival.

If there are other questions about conversion, the Wiki has enough info to calculate the conversions. In you example, an OC 8 has a liquidation value of 135K and a NC 5 has a liquidation value of 105K which is a difference of 30K.

scandi_dre Nov 11, 2018 11:21 am

Data point: I called the UK number to convert my OC6 (870T) to a NC6 (QP99). Asked the rep if she can do that. She said yes and put me on hold, but when she came back she had converted it to a NC4 (QP83). I asked if it was not possible to convert to QP99, so she checked with her "US-based supervisor" and confirmed they cannot. No 30k points added to my account yet. Are there any datapoints of upgrades from a NC4 to a NC6?

Safti Nov 11, 2018 3:56 pm

read post #746 above

skimthetrees Nov 12, 2018 12:21 am


Originally Posted by scandi_dre (Post 30418334)
Data point: I called the UK number to convert my OC6 (870T) to a NC6 (QP99). Asked the rep if she can do that. She said yes and put me on hold, but when she came back she had converted it to a NC4 (QP83). I asked if it was not possible to convert to QP99, so she checked with her "US-based supervisor" and confirmed they cannot. No 30k points added to my account yet. Are there any datapoints of upgrades from a NC4 to a NC6?

What is possible changes all the time. The only way to know for sure if it is possible today is to try it. I would lead off with a "the agent that did this made a mistake and ordered me a QP83 after I had confirmed with her that she would be ordering a QP99", "Can you please fix this for me?", or something like that. It is much better if you frame it in the context of them making a mistake that they should fix.

scandi_dre Nov 12, 2018 9:57 am


Originally Posted by Safti (Post 30419197)
read post #746 above

I did. I know there are successful datapoints of OC to NC upgrades, but I haven't seen NC to NC.. I will be the datapoint I'm looking for.

NeGourmand Nov 12, 2018 10:01 am

I upgraded a OC 7 to NC 6 for 7nts. Difference was 90k points.

mindgames Nov 12, 2018 11:30 am

P950 to QP91
 
I just received this email saying my old P950 (cat 1-8) converts to QP91 (cat1-5)? Also my other certs just say Category 9 7 nights. What P category would that be. Thanks.
"

Your travel package hotel week, reward code P950, which was usable at pre-merger hotel categories 1-8, converts into travel package hotel week, reward code QP91, usable at post-merger hotel categories 1-5. The pre-merger hotel week credits for 135,000 points and the post-merger hotel week is issued for 105,000 points, for a net difference of +30,000 points on your account.

aCavalierInCoach Nov 12, 2018 12:16 pm

Along with the conversion, has anyone successfully gotten an timing extensions?

iamamy Nov 12, 2018 1:03 pm

Help Catching up
 
I just got through a wedding and have been out of touch for months. I'm hoping someone will catch me up. I have a C5 7 night travel pkg through Marriott. I know since the merger there have been lots of changes. I would like to book something in Hawaii (I have never been there, plus its the only place I can think of I want to stay for 7 nights). Any suggestions. Will my cert. still work?

Thanks!!!!

nexusCFX Nov 12, 2018 1:12 pm


Originally Posted by iamamy (Post 30422255)
I just got through a wedding and have been out of touch for months. I'm hoping someone will catch me up. I have a C5 7 night travel pkg through Marriott. I know since the merger there have been lots of changes. I would like to book something in Hawaii (I have never been there, plus its the only place I can think of I want to stay for 7 nights). Any suggestions. Will my cert. still work?

Thanks!!!!

If this is a pre-merger Cat5, then it's a new Cat4. IIRC, there are two Cat4 Courtyard properties in Hawaii that it would work at.

DCA-SEA Nov 13, 2018 1:28 pm


Originally Posted by nexusCFX (Post 30422290)
If this is a pre-merger Cat5, then it's a new Cat4. IIRC, there are two Cat4 Courtyard properties in Hawaii that it would work at.

Correct, the Courtyard King Kamehameha in Kona, on the Big Island; and the Courtyard Kauai at Coconut Beach, on the east shore of Kauai in Kapaa.

IMHO I would lean toward Kona between those two, because right in Kona town is a better place to be than on the south edge of Kapaa.

JapanFlyerT Nov 13, 2018 5:10 pm


Originally Posted by skimthetrees (Post 30388959)
Check the wiki. You would need to find an agent willing to cancel your OC6 and order you a QP91. This would cost an extra 30k points over the OC6 cert (assuming 7 nights) to switch to an NC5. People have been able to do this since 8/18 but more recently there have been a lot of denials. Most agents have been informed not to allow upgrades so I would not ask for an upgrade. Assuming your cert is unattached I would tell the agent that I understood that I needed to change my old TP cert to a new one in order to use it now, after getting confirmation from them that this is correct to make sure they are not clueless, I would tell them I would like to cancel my old cert and order a new QP91 cert and ask them if they are familiar with the process and can do this for you.

QP91 is an NC5 but given the pushback people have been getting trying to upgrade categories I would not mention the NC5 category. I would just tell them I wanted them to order an QP91 cert (as part of the process to convert your old cert to new cert). I would start with calling a UK agent since previously reports were they were more helpful. You might have to HUCA a few times and it may or may not work. If an agent is unwilling to convert to a QP91 you do not have them cancel the old cert and order a new NC4 cert. Once you get a new cert it is exponentially harder to get an upgrade. Your best chance is to get upgraded when converted from the old cert to the new cert.

7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)

Great advice. I'll give it a try!

cmatthews11 Nov 13, 2018 6:14 pm

Trying to redeem a week certificate and getting this error when looking up rates for a specific hotel:

"We’re sorry. This property is not taking redemption bookings at this time. You can either book a cash reservation or search for another property."

Has anyone else had this happen?

EDIT: It's for an Autograph Collection property, so I don't think anything in the Wiki will apply.

Slickw Nov 14, 2018 9:11 pm


Originally Posted by hearingdouble (Post 30277303)
So I've managed to get to the bottom of this. I think it's to do with how certificates show on the new Marriott system.

I also had a second Cat1-4 certificate, which I have attached to a separate 7-night Cat4 stay (using the certificate in full). This too is showing 45,000 points outstanding on the reservation.

What's actually going on is that my Cat1-4 certificate has a system/cancellation value of 45,000 points. So, the full points cost of the stay is somehow 'reduced' to the value of the certificate, and then the certificate is attached to offset this. I have called both hotels and both are satisfied that there is a certificate covering the full stay. Only, it doesn't look that way on the website!

The trick is to ignore the "My Trips" section of the Marriott website, as this is completely misleading/confusing. Another Marriott IT triumph!

I just completed a stay in Paris and as of now looks like Marriott hasn't managed to screw anything up yet such as debiting 45k points from my account. I actually checked out after 5 nights but the original reservation was 7.

kar120c Nov 14, 2018 10:03 pm

I’ve read a lot of these and can’t find an answer. I have two 5-night certificates, both OC5, which I know will convert to NC4. I see one post above of a successful upgrade to NC5 for 45k points each. Anyone able, or know what the cost would be, to upgrade to NC6? Thanks.


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