Likewise. I didn't get debited the 45k points, and the voucher was successfully added to a 6-night stay.

DP: I was just able to upgrade a 5n cat-5 to cat-6.

The new terms don't allow for this, but the system does. I called many times until I found an agent able to do it. It now shows on my account as a Partial cat-6 5n certificate valued 135k points. It was cat-5 45k points before.

Although I only have 7-night packages, I am sure some others will appreciate the data point.

Unless I am mistaken, the prohibition against category changes was only communicated through social media. IMO, things that are not mentioned in a company's terms and conditions, on its website or communicated directly to customers are open to negotiation.

Wow, great news. Did you call the US Marriott Call Center or another country?

I always press 2 'Spanish', then after a pause i press 3 for 'Rewards'. All agents speak English.

That message means there is no award space available for your dates. Award space is capacity-controlled. Even if there are regular cash rooms available at a property, that does not mean there are award spaces available.

It doesn't matter if it's an AC or not. I'm leaving for an AC that I applied a week certificate to. But I first booked it as an award week, then called in to attach the certificate.

Ok, got it makes sense. I sent a note to my ambassador to see if she can apply it for me, but no answer as of yet.

Long time reader, first time on the boards. Thank you all for your insights and help...could not have been able to see the world the way I have the past few years without the tips on this site!

I have a NC5 cert and am wanting to use it for a 7 night stay at the Le Méridien Phuket over New Years. I have the stay reserved currently with points to hold a room. Any word on the status of being able to use these certs on SPG properties, specifically Le Méridien's?

Thanks! :D

What is the best way to test this? I read somewhere in this chain to use the SPG mobile app and do a dummy booking and see if it routes you to the Marriott site or not, but I did not fully follow that logic. Could you step me through how to check if the LM or other property has been added to the platform or not?

November 27

Awesome - and at that point would I call SPG or Marriott to apply the cert to my existing reservation?
How do you find out its the 27th, out of curiosity?

Call Marriott. Give it a day or two from the 27th. They're integrating a lot of hotels, it may take some time.

Is anybody familiar with reward code '7PC5'? After 6 agents tonight and 1.5 hours on the phone, I finally got an agent that knew what a certificate was and seemed to know how to cancel legacy certs and reissue into new post-merger certs. The weird thing is, she cancelled the P910 7 Night Category 7 certificate and reissued a new certificate that reads "PARTIAL PACKAGE - 7 NIGHTS CATEGORY 5" but the reward code indicated in the email confirmation was '7PC5' and 'Points redeemed: 5,000'. Indeed, I see 100K more points in my account than before so I think they refunded 105K then used 5K to issue the certificate. Did I just hit the jackpot here or is my certificate useless and I'll have to call in to get this fixed?

Regardless of whether or not I hit the jackpot... assuming I had a normal certificate, how would I attach it to a stay? Is that a 'self-serve' function or do I have to call in to do that? I tried to search for availability for a Marriott property, then clicked on View Rates, then picked Redemption. It only gives me two options for payment:
(1) 150,000 points for 7 night(s)
(2) Points Advance: wait until you earn the points you need

I do not see where I am able to attach the certificate. Now, I have never used one in the past so may be it is just user error on my part but the Marriott agent said that this is the part of the booking process where I should be able to opt to apply the certificate. Was she right? If not, can you please point me in the right direction? Thanks in advance.

Just a data point. The agent that reissued my cert tonight also specified November 27th as the date SPG properties were gonna be bookable with the cert online.