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I read some of the previous replies but I don't see someone experiencing the same thing. Sorry if I missed it.
I have an old 7 nights cat 5 certificate in my account. According to the convention, I would end up getting a new 7 nights cat 4 certificate. I am planning a trip to Tokyo early next year and found not even one hotel there is under cat 5. I tried calling Marriott customer service three times so far and all of them told me they can't upgrade the certificate level to cat 5 for me. Has anyone successfully upgrade their certificate from cat 4 to cat 5? And If you did, what did you do to make it happen? Appreciate all the help. |
An old Tier 4-5 certificate, which converts to a NC7, costs 150K more than an OC9, which converts to a NC6. If it were me and I had a choice between a NC6 + 150K in points and a NC7, I would pick the former. The only possible justification for a 150K difference is the ability to use a NC7 for a Cat 8 reservation booked before the end of the year. As margarita girl stated, nobody here has reported converting any OC to a NC7.
Current Cat 7 travel packages cost 60K more than Cat 6 ones. Since new travel packages are priced based on peak values and Cat 7 hotels cost 10K more per night than Cat 6 hotels, the differential makes sense. If MPG actually let someone convert a NC6 to a NC7 at 60K, holders of Tier 4-5 would understandably be upset. |
Originally Posted by Soccerjoshj07
(Post 30503743)
Still waiting on NC7?
They sell nc7's on their website though how is there not a code for it? |
I have an old category 5 certificate.
As I found in the previous reply, if the certificate is converted to new category 4, the expiration date of the certificate will be one year from the conversion date. To my understanding, the certificate should be attached to a reservation before the expiration date even if the stay will be later than the expiration date. Is this still the same for the new certificate? |
Originally Posted by Happy
(Post 30503524)
Also on the confirmation email of an award booking, you should see the then current total balance. So you can go back to those emails and try to reconstruct your total and see if you are really indeed short 105K. As the other poster also sees the confusing entries but he said his total was correct. Mine is the same situation. Activities are all illogical, but the total stays correct. I know the total is correct because I have been keeping screen shots so I know exactly where it was before and is now, after each change.
Try to reconstruct the history of your total balance - this way it would ascertain one way or the other, whether you are short 105K. I would do this first before continue to call Marriott on this, just to save some time and energy - trying to sort things out with the reps is not a walk on the cake as we all know. It never crossed my mind that I would need to take screenshots or maintain my own spreadsheet! |
I called 1 weeks ago... and inquired about whether I am allowed to make a change of date to my existing reservations and the reservations department said they checked with the loyalty department and mention something like Marriott made a change recently to allow of change of date without extra points ( I noted that my hotel category rose during the conversation )
Fast forward to today... where I made travel plans with my wife... called back... and was told I CANNOT change it without extra points... ... MARRIOTT? I actually have the original conversation recorded... gonna HUCA |
Originally Posted by ahhlun
(Post 30504336)
I called 1 weeks ago... and inquired about whether I am allowed to make a change of date to my existing reservations and the reservations department said they checked with the loyalty department and mention something like Marriott made a change recently to allow of change of date without extra points ( I noted that my hotel category rose during the conversation )
Fast forward to today... where I made travel plans with my wife... called back... and was told I CANNOT change it without extra points... ... MARRIOTT? If you aren't sure of your precise dates, you need to make multiple reservations and attach your certificate only when you are 100% sure. |
Originally Posted by tonypg
(Post 30503962)
I read some of the previous replies but I don't see someone experiencing the same thing. Sorry if I missed it.
I have an old 7 nights cat 5 certificate in my account. According to the convention, I would end up getting a new 7 nights cat 4 certificate. I am planning a trip to Tokyo early next year and found not even one hotel there is under cat 5. I tried calling Marriott customer service three times so far and all of them told me they can't upgrade the certificate level to cat 5 for me. Has anyone successfully upgrade their certificate from cat 4 to cat 5? And If you did, what did you do to make it happen? Appreciate all the help. |
For those who are looking to convert OC to NC, I have just upgraded OC5 to NC5 with 60k points.
I believe I was just lucky, but here is what I have done.
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Originally Posted by craigthemif
(Post 30504344)
When a hotel changes award category you cannot make any changes to your reservation and keep the old pricing.
Just that I triple checked with the sales rep... (reservation department sales rep checked with loyalty department rep and supervisor) and I provided my booking confirmation and warned them my hotel went up in category.. then I said ok.. I can check my work schedule and then book flight and call back to change? and they said yeah.... Do you think the first reservation rep and loyalty department supp I talked to were just misinformed/misunderstood?
Originally Posted by craigthemif
(Post 30504344)
If you aren't sure of your precise dates, you need to make multiple reservations and attach your certificate only when you are 100% sure.
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Originally Posted by ahhlun
(Post 30504539)
That is such a smart workaround, im not sure why I didnt think of that!!! I guess it works since Marriott has free cancellation?
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Originally Posted by EDIflyer
(Post 30504588)
I think main reason is that you can make 'Points Advance' reservations via Marriott - not sure if it's possible for ex-SPG properties yet?
Of course, none of them were available pre-August before the category changes... |
Originally Posted by craigthemif
(Post 30504628)
Points Advance works for any SPG brands that are now on the Marriott platform.
Of course, none of them were available pre-August before the category changes... |
Originally Posted by Mr. Vker
(Post 30503613)
Today I called to upgrade a Cat (6) new system to a Cat (7). I figured it would be 60K points.
1) I got kicked around to four different depts-including MVCI. UNBELIEVABLE. Oh how I miss a competent Plat line. 2) The last rep insisted it would be 120K additional points to upgrade. I thought it would be 60K. His inability to articulate without putting me on hold 5 times left me in doubt. 3) Ultimately, he told me upgrades are not allowed and they would cancel and reissue and the difference is 120K. It isn't. I asked for a supervisor. He told me to hang up and call back. I asked to be transferred. He hung up on me. I am calling tomorrow during the day. ARGH. Just spoke to Marriott Rewards. 30K to upgrade the package. Should be reflected in 24 hours. Let's see if its real. :) |
Originally Posted by KKslider
(Post 30504168)
To my understanding, the certificate should be attached to a reservation before the expiration date even if the stay will be later than the expiration date.
Is this still the same for the new certificate? |
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