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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old Sep 2, 19, 10:14 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.

Concerning use of TP for peak or off-peak, see post 2179:

Originally Posted by Marriott Bonvoy Lurker View Post
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
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Old Sep 4, 18, 4:43 pm
  #1  
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Travel Package General Discussion Thread

This thread is a new post-consolidation discussion of Marriott Travel Package Awards.
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Old Sep 4, 18, 7:56 pm
  #2  
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I believe I figured the corresponding codes for packages in the new system. Please check your emails with subject "new reward order confirmation" to help me complete it.

5-night packages
  • OC5 530T/P530 = NC4 QP53 (to be confirmed)

7-night packages
  • OC5 830T/P830 = NC4 QP83 (refund value: 45K)
  • OC6 870T/P870 = NC4 QP87 (refund value: 75K)
  • OC7 910T/P910 = NC5 QP91 (refund value: 105K)
  • OC8 950T/P950 = NC5 QP95 (refund value: 135K)
  • OC9 990T/P990 = NC6 QP99 (refund value: 165K)

Other 7-night packages
  • OC7 P880 = NC5 QP88 (refund value: 135K)
  • OC8 P920 = NC5 QP92 (refund value: 165K)


xx0T = initial package;
Pxx0 = partial package;
QPxx = post-merger converted partial package
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MasterGeek is offline  
Old Sep 4, 18, 8:33 pm
  #3  
 
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Has anyone been successful getting 30k for an OC 6 or 8?
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Old Sep 4, 18, 8:35 pm
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Originally Posted by paulsalem View Post
Has anyone been successful getting 30k for an OC 6 or 8?
Yes, got mine the other day on 2xCat 6 and 1xCat 8.
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Old Sep 4, 18, 8:35 pm
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Originally Posted by paulsalem View Post
Has anyone been successful getting 30k for an OC 6 or 8?
Yup - I used the Contact Us form and they change me from an OC6 to a NC4 and gave me back 30k.
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Old Sep 4, 18, 8:38 pm
  #6  
 
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Originally Posted by Willbur View Post
Yup - I used the Contact Us form and they change me from an OC6 to a NC4 and gave me back 30k.
Awesome Were the certificates attached to a reservation already? Is there any special language I need to use with the agent? It's been 2 weeks and they haven't replied to the online request I submitted per the Marriott Social Media team.
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Old Sep 4, 18, 8:50 pm
  #7  
 
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Anyone have any luck upgrading? I still think its absurd not being able to upgrade at the new rates...
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Old Sep 4, 18, 9:13 pm
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Originally Posted by paulsalem View Post
Awesome Were the certificates attached to a reservation already? Is there any special language I need to use with the agent? It's been 2 weeks and they haven't replied to the online request I submitted per the Marriott Social Media team.
Nope it wasn't attached and no special language - however, I'm sure like the calls, it can depend on the agent. Mine took 8 days to get taken care of but it was nice not dealing with the CSR roulette.
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Old Sep 4, 18, 11:32 pm
  #9  
 
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Did that extend the expiration date of the packages

Originally Posted by flyer05 View Post
Yes, got mine the other day on 2xCat 6 and 1xCat 8.

To one one year from the date of the refund?

if not, any suggestions as to how to extend the cancellation date — my August trip was cancelled due to hospitalization, would be much better for me to be able to use the two seven day trips next August,


did you request this through Conract form, or by calling which call center?

thank you
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Old Sep 5, 18, 12:34 am
  #10  
 
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Originally Posted by MasterGeek View Post
I believe I figured the corresponding codes for packages in the new system. Please check your emails with subject "new reward order confirmation" to help me complete it.

5-night packages
  • OC5 530T/P530 = NC4 QP53 (to be confirmed)

7-night packages
  • OC5 830T/P830 = NC4 QP83 (refund value: 45K)
  • OC6 870T/P870 = NC4 QP87 (refund value: 75K)
  • OC7 910T/P910 = NC5 QP91 (refund value: 105K)
  • OC8 950T/P950 = NC5 QP95 (refund value: 135K)
  • OC9 990T/P990 = NC6 QP99 (refund value: 165K)

Other 7-night packages
  • OC7 P880 = NC5 QP88 (refund value: 135K)
  • OC8 P920 = NC5 QP92 (refund value: 165K)


xx0T = initial package;
Pxx0 = partial package;
QPxx = post-merger converted partial package
How did you know QP53 even exists?
jrey is offline  
Old Sep 5, 18, 1:36 am
  #11  
 
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I’ve been shifting my nights over to IHG and Hilton now. The new redemption rates for travel packages combined with their weak promos def made me give up on this program
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Old Sep 5, 18, 1:52 am
  #12  
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Originally Posted by jrey View Post

How did you know QP53 even exists?
I was able to redeem for a 5-night package in the past and its code was 530T so my guess is the converted package is QP53 if we follow the same trend.
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Old Sep 5, 18, 3:37 am
  #13  
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Originally Posted by atojbk View Post
Anyone have any luck upgrading? I still think its absurd not being able to upgrade at the new rates...
No one has, to my knowledge, when it comes to using the pre-August 18th certificates for booking attempts made on/after August 18th, 2018. Marriott seems to have intentionally undermined the value its customers may get from the already issued travel packages by having mapped the certificates to lower (rather than higher proportion) categories, and its greedy desires are more easily met by encouraging downgrades to the hotel part rather than upgrades. Maybe Marriott will become a little more generous on/after September 18th, but given Marriott's greedy, anti-customer shenanigans and incompetence in the transition when dealing with customers with these travel package hotel certs, I wouldn't suggest holding your breath for an improvement in the scale and scope of hotel options using already issued certs. Marriott has by design sought to fleece its customers and done so with this TP transition.
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Old Sep 5, 18, 4:08 am
  #14  
 
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'If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.' hhoope01

I'm not sure about this. When I redeem my Cat 6 cert I will be looking for a Cat 5 or Cat 6 property as repeatedly promised throughout the purchasing process. I won't be accepting a new Cat 4.
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Old Sep 5, 18, 4:30 am
  #15  
 
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Originally Posted by MasterGeek View Post

I was able to redeem for a 5-night package in the past and its code was 530T so my guess is the converted package is QP53 if we follow the same trend.
Well I don't think it exists just yet.
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