Thx for the advice. Actually this NC TP is from the OC TP. It was detached and reattached before. Each time I call, the CSR complain about the change and say it can't be changed again. But they did say that they would be willing to make changes when closing to the travel date.

Although I doubt many people posting here would be interested, the new Cat 7 travel packages with 110K miles are 570K. The old Tier 4-5 packages, whose hotel awards convert to NC 7, with 120K in miles were 540K. You are correct that 7 nights in a Cat 7 would cost 360K.

I would also suggest that when dealing with Travel Package, whatever your status is, does not make much of a difference because

1) St. Regis is NOT bookable until after Dec 11 or may be a few days after that - that is when St, Regis properties will be finally on Marriott booking platform, therefore allows bookings with Travel Package Cert. Before that, it is a complete waste of your time and theirs, trying to do the IMPOSSIBLE because Marriott system simply would not allow it. Nobody's fault but the merger process.

2) Not every rep is competent or knows the limitation of the system - especially the SPG reps who are totally unfamiliar with Marriott system, supervisor or manager notwithstanding. They would have to call support desks, contact this and that dept which is not at an instant, but also long wait thru their internal system - that is why you have spent so much time and yet still did not get anywhere.

3) Calling back on Dec 7th is useless because it would not change the fact St. Regis is NOT bookable on Marriott platform until after Dec 11 or longer.

One way to self-help is to check on Marriott REGULAR booking and see when you book your St Regis, whether Marriott would redirect you to the old SPG booking platform - if it still redirects, you can forget to book it with TP cert. If it can be booked on Marriott platform, then the migration has completed. Now you can go do battle with Marriott.

I would call Marriott to book instead of your SPG elite numbers simply because SPG reps do NOT know how to deal with this type of award because SPG never has such thing.

4) Dont expect being a LT PP would get special treatment or what not. This status while very important to you, does not seem to mean much when it comes to the customer service you get, especially when you are trying to get the impossible task performed. Put aside your elite status may help you less your frustration. This outrage of the mistreatment of their "most loyal customers" has been a big complaint since August but NOTHING has changed. So save your anger and frustration as it would not help you anything, unfortunately.

Finally I have asked the Mod to merge this thread with the Travel Package thread so all the information would be in one place. If you do not know Travel Package thread exists, you may want to find it and read up some, at least the last few pages to get a better understanding on how Travel Package Certs work. Had you been reading the Travel Package Thread, you would not have gone thru the frustration you currently had, because you would have an idea on when SPG properties migrated to Marriott platform, and you would be well aware that, until such happens, SPG properties can NOT be booked with TP cert! A knowledge we all learned since August, about to be 4 months old.
The simple test suggested above should help you to find out when St. Regis is bookable so you dont call before that happens.

Hi all,

I have an OC-5 which I need to convert into NC4 (QP83), but I'm waiting until I book our trip to Mexico City. In the area of interest, I see several NC4 options (Le Meridien, Marriott Reforma) and NC5 options (JW Marriott, The Habita).

Has anyone been recently? I'd love to know recommendations on the best value on points.

You'd think one of the six agents OP spoke with would have known that SR isn't bookable until Dec. 11.

cs fail of epic proportion

Nothing surprises me. Yesterday I was transferred to Marriott Vacation Club trying to resolve something.

You do not get it. Sigh...

I highly suggest calling the Marriott UK line at +44 20 7012 7312

I tried for weeks just trying to convert my packages with NA reps, and was still bitter my old cat 8 got downgraded. After reading reports of helpful UK agents being able to convert AND upgrade, I called them. Waited on hold for about 5 minutes, got the most competent agent ever, converted my certificates and upgraded them. Also resolved 3 other outstanding issues for me. From now on, UK is my go to phone number.

At this time, we still don't have confirmed codes for either the full or partial Cat 7 packages, even though both supposedly exist. If the new packages follow the same pattern as the old ones, the only difference in the codes should be a change to one or more of the letters which precede the numbers. So whether we are talking about partial packages, like some posters or full packages as the poster you were replying to, the numerical portion of each code should be similar. Although it may not work for NC7 certificates, I have found that giving an agent codes for both the old and new certificates has facilitated transactions.

I obviously understood the simple point you were making. If there was some more complex concept you were describing, please enlighten me. When I responded to you earlier, I decided to list the cost of the old and new travel packages which I thought might be useful to some people. Rather than point out your that you incorrectly stated that current Cat 7 packages cost 360 K, I rephrased you comment so that it would appear accurate.

I am not sure I understand what you meant by "I think the suggestion upthread re just quoting the QP is a reasonable approach."

I gave up on calling Marriott in the US a long time ago. Sick of their incompetence and lackluster attitude.

Today I converted my OC8 to a NC5 with a 30k refund and asked the agent to book a reservation and apply the certificate. She said it was applied, but on my reservation confirmation page I see this:

Please order e-certificate(s) now to ensure your stay is covered.
If you have not ordered e-certificate(s) 7 days prior to your stay, e-certificate(s) will be auto-ordered for you

I don't think I should see this if the certificate was attached. I believe I should see something along the lines of you have ecertificates or something. I called another agent and they confirmed it was applied. Any thoughts? Thanks!

If attached, reservation will show booked with an unusual amounts of points. Instead of 6*35K=210K for 7 nights in a Cat 5, it will show 105K.

Tell the applicable codes for your current and prospective package listed in the Wiki to the agent.