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Cancelled an OC5 today that was attached to a reservation and the expiration date did NOT reset - it was the original one of Aug 1. Applied to a NC4 and no fuss, took a few minutes. Wonder if I can upgrade my other one ... but I don’t even really have anywhere I want to use it yet. |
Originally Posted by liger
(Post 30539142)
I just wanted to share my DP calling to the US line today.
I had an old NC8 package and I called the platinum line to try my luck after realizing the UK line was already closed for the day. The lady on the phone, after putting me on hold for 5 minutes, came back and offered me either a NC5 with 35K points back or a new NC6 with 30K additional points directly. She did claim this was a one-time offer. I gladly accepted the NC6 upgrade and my account now showed "Partial Package - 7 nights category 6". I hope that is all I need to do.
Originally Posted by Happy
(Post 30539439)
Key word in Red.
Originally Posted by JapanFlyerT
(Post 30543879)
That is good news about the one-time upgrade.
I am looking at using an old 1-5 (new 1-4) and there are very few choices in Hawaii, none in Japan. If I bump it up with extra points that will give me some more choices. Then looking at Bali I saw no availability for any month I checked. Is this a Marriott loading problem, or a situation where they just don't offer award rooms?
Originally Posted by Pseudo Nim
(Post 30544564)
Cancelled an OC5 today that was attached to a reservation and the expiration date did NOT reset - it was the original one of Aug 1. Applied to a NC4 and no fuss, took a few minutes. Wonder if I can upgrade my other one ... but I don’t even really have anywhere I want to use it yet. |
Upgrade DP Have OC1-5 successfully upgraded to new cat 5. called UK first, gentleman really know what he’s doing as soon as I told him I have old certificate. Said no on upgrade only convert to 1-4. called us platinum line got put on hold for 30min and I gave up called uk again, lady picked up, basically she need to ask for everything, and 2 hold and 20 minute later I have an cat 5 LC hotel booked. Didn’t deduct any of my point which I thought was weird but nice. Saw briefly partial package 5 was in my account, after booked hotel is gone. |
Originally Posted by pointsifu
(Post 30530173)
Hi all,
I have a 7-night OC8 TP booked before August this year for a stay in Tokyo in April 2019. The property has now become a new cat 6. Two questions: 1. I realized that the reservation is booked for one person. Actually there will be 2 of us plus a baby. What will be best way of correcting the occupancy without screwing up the TP cert? 2. To further complicate things, I'd like to change the reservation date by one day earlier if possible. Would that be even possible without converting the OC8 to NC6? Thanks in advance! |
Originally Posted by kaioho
(Post 30545190)
Upgrade DP Have OC1-5 successfully upgraded to new cat 5. called UK first, gentleman really know what he’s doing as soon as I told him I have old certificate. Said no on upgrade only convert to 1-4. called us platinum line got put on hold for 30min and I gave up called uk again, lady picked up, basically she need to ask for everything, and 2 hold and 20 minute later I have an cat 5 LC hotel booked. Didn’t deduct any of my point which I thought was weird but nice. Saw briefly partial package 5 was in my account, after booked hotel is gone. |
Originally Posted by Soccerjoshj07
(Post 30545761)
Nice! When I originally booked the tp it took a few days for the points to fully leave the account but maybe you got lucky.
Originally Posted by kaioho
(Post 30545190)
Upgrade DP Have OC1-5 successfully upgraded to new cat 5. called UK first, gentleman really know what he’s doing as soon as I told him I have old certificate. Said no on upgrade only convert to 1-4. called us platinum line got put on hold for 30min and I gave up called uk again, lady picked up, basically she need to ask for everything, and 2 hold and 20 minute later I have an cat 5 LC hotel booked. Didn’t deduct any of my point which I thought was weird but nice. Saw briefly partial package 5 was in my account, after booked hotel is gone. |
Originally Posted by Pseudo Nim
(Post 30544564)
Cancelled an OC5 today that was attached to a reservation and the expiration date did NOT reset - it was the original one of Aug 1. Applied to a NC4 and no fuss, took a few minutes. Wonder if I can upgrade my other one ... but I don’t even really have anywhere I want to use it yet. The rep took the trouble to Cancel the reissued, with extension of one year New Cert. then reissued another cert Backdated to the original date! I would not have known it had I not received the email with the cert number that was totally different from what was in effect. That guy's action has created a ton of subsequent confusions when I converted the OC6 to NC4 (the one with an extra 30K in it, different code from the regular NC4). I reported my experience before Aug 18 merger. Your case is the 2nd DP we saw the cert can be backdated when a rep took it upon himself / herself, to enforce the no extension rule. System continues to allow new date generated. It is upon the rep on let it be or backdate it. |
Originally Posted by kaioho
(Post 30545190)
Upgrade DP Have OC1-5 successfully upgraded to new cat 5. called UK first, gentleman really know what he’s doing as soon as I told him I have old certificate. Said no on upgrade only convert to 1-4. called us platinum line got put on hold for 30min and I gave up called uk again, lady picked up, basically she need to ask for everything, and 2 hold and 20 minute later I have an cat 5 LC hotel booked. Didn’t deduct any of my point which I thought was weird but nice. Saw briefly partial package 5 was in my account, after booked hotel is gone. |
Originally Posted by DFWsakp
(Post 30545657)
Also, if you would like to arrive 1 day early, your best bet would be to simply book 1 extra day on points.
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Originally Posted by Happy
(Post 30546600)
The rep took the trouble to Cancel the reissued, with extension of one year New Cert. then reissued another cert Backdated to the original date!
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Originally Posted by rny321
(Post 30546817)
Too bad the average rep doesn't appear to show the same level of initiative elsewhere.
Though I suspect the reps who took upon themselves to make sure the certs remain the same expiration are operating in the assumption that if they dont, they would be reprimanded for not enforcing the rules. At least that is my gut feeling. Over the course of several months dealing with many reps, I have heard many times the reps claimed they could not do this and that, if they did it and being found out, they would be reprimanded. It boils down to, how fearful the rep is, for losing his job. |
Ok, I called Sunday and Monday morning to the US line in SLC. They said system for Marriott Rewards was down, so nothing they could do.
Called Monday afternoon and no luck, agent said TP can not be upgraded from OC8 to NC6. Called again on Monday evening to Spanish line, and they said I was out of luck, because if I wanted a new TP, I would have to pay over 400K and I would only be refunded 135,000 (they knew nothing, of course). Decided to give it a shot Monday night, a couple minutes ago.Told really nice agent I had a TP and a reservation at Marriott Wailea Beach Maui for the end of the year. My TP was OC8 and wanted to attach it to that specific Cat 6 hotel, and that I had the 7 night reservation that is to start in less than 10 days. She told me to hold, as she new NOTHING about TP exchange. She went to talk to manager (on hold for 10 minutes) who said was working on another system to convert it. She returns and tells me the Certificate was updated, attached and that I owe nothing (not even the 30,000 extra points), which it is still strange. Logged in and reservation changed from 300,000 points to 165,000 plus resort fees and says rewards certificates will be sent to the hotel. It also says that the reservation has e certificates. So will call hotel tomorrow to check that everything is OK. |
Originally Posted by kaioho
(Post 30545190)
Upgrade DP Have OC1-5 successfully upgraded to new cat 5. called UK first, gentleman really know what he’s doing as soon as I told him I have old certificate. Said no on upgrade only convert to 1-4. called us platinum line got put on hold for 30min and I gave up called uk again, lady picked up, basically she need to ask for everything, and 2 hold and 20 minute later I have an cat 5 LC hotel booked. Didn’t deduct any of my point which I thought was weird but nice. Saw briefly partial package 5 was in my account, after booked hotel is gone. |
Originally Posted by Happy
(Post 30546600)
That is because your rep BACKDATED your cert. My pre-merger OC6 was attached to a hotel reservation just 2 weeks before new charts were announced. Then the hotel went down one category when Marriott announced the new charts to become effective in August. I detached it, again pre-merger.
The rep took the trouble to Cancel the reissued, with extension of one year New Cert. then reissued another cert Backdated to the original date! I would not have known it had I not received the email with the cert number that was totally different from what was in effect. That guy's action has created a ton of subsequent confusions when I converted the OC6 to NC4 (the one with an extra 30K in it, different code from the regular NC4). I reported my experience before Aug 18 merger. Your case is the 2nd DP we saw the cert can be backdated when a rep took it upon himself / herself, to enforce the no extension rule. System continues to allow new date generated. It is upon the rep on let it be or backdate it. Anyone upgrade a 5-night cert btw? |
I added the Marriott UK phone number to the wiki.
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