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So a few days ago I posted here that I had an expiring cert attached to 7N booking that was just slightly after expiration date.
Called Titanium line and asked if it would be a problem - agent said "likely yes". I told her kindly that I did not realize this was the case, and that the cert was attached quite some time ago, and was told everything was good to go. Then I asked her if there's anything she could do to extend it by a few days so that it's valid for the stay. Agent put me on hold and a few moments later told me she would extend it and reattach, so I guess all will be good! |
Originally Posted by Happy
(Post 31485802)
Is the certificate that is attached an OC or a NC? Based on some DPs reported in this thread, if it is an NC all you need to do is to cancel it online yourself, and the NC returns to your account automatically, with the same expiration date.
Seems only the OC bookings required human handling in order to properly return the cert to your account. It would be a HUCA - best to just call a second time when the initial rep is not familiar with the OC - given the talk about many old reps have left during and after the merger, it is not surprising the new reps came onboard would have no clue on how OC works because Marriott probably would not train them due to OC bookings will soon to be the dodo bird. I had a trip to Hong Kong but decided not to go anymore because of the current situation. I called up to change the flight first and Singapore Airlines were happy to waive the change fee for me despite not needing to. Called Marriott next and they try and go out out of their way finding rules that don’t exist to prevent helping me. I got there in the end but with pushback and escalation and was still told I couldn’t make any more changes. I have no status with Singapore Airlines and Titanium with Marriott. |
Originally Posted by lsed
(Post 31488594)
So a few days ago I posted here that I had an expiring cert attached to 7N booking that was just slightly after expiration date.
Called Titanium line and asked if it would be a problem - agent said "likely yes".<snip> You were wise to call and check. |
Given all the changes to Travel Packages over the last year, there is a new TP thread to discuss the current rules: https://www.flyertalk.com/forum/marr...19-onward.html.
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