FlyerTalk Forums - Travel Package General Discussion Thread

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)

- Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)

- - Travel Package General Discussion Thread (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1928972-travel-package-general-discussion-thread.html)

anyone managed to apply/upgrade certs to new cat 7? Looking to apply to RC Tokyo cat 7. Used to be no problem with a Tier5 cert, but with the new changes not sure how would that work?

Quote:

Originally Posted by tylerc (Post 30520574)

Has anyone been able to upgrade a 5 night cert? I've skimmed back a few pages, but didn't see anyone specifically talking about the 5 night certs.

Look in the wiki at the top of the thread. There are NC codes for new 5 night packages. You should be able to use these codes to upgrade if you are able to find an agent willing to process the upgrade. I seem to recall some have done it. Some must have or we would not have the information in the wiki. Try the forum thread search function to find the posts or skim back some more.

Quote:

Originally Posted by kkl (Post 30521766)

anyone managed to apply/upgrade certs to new cat 7? Looking to apply to RC Tokyo cat 7. Used to be no problem with a Tier5 cert, but with the new changes not sure how would that work?

I don't think anyone has a NC7 cert yet. Great unicorn is missing

It looks like LCs are now integrated.. When you search 7 nights , the points amount per night now show the same as other properties already integrated. E.g 25,000 a night instead of 21,427 per night

Either way I will call soon to try and use a 7N on an LC hotel. Will update then

Update: was able to phone in and book a LC hotel using a NC4 cert. Everything is good and received the confirmation email too. Booking also shows e-cert is attached.

Quote:

Originally Posted by skimthetrees (Post 30523056)

There are codes but you need to be a MVCI owner to get these. If you are not, you are only eligible for the 7 night certs.

Quote:

Originally Posted by tonypg (Post 30512919)

I wanna thank everyone who helped me on converting the old cat 5 cert into the new 5 one!

I called US reps 5 times and got no lucks. Even when I gave out the codes and whatnot, all I got was they can't convert it into anything other than the new cat 4 cert when I said cancel my old OC5 830T and convert it to QP91.

I read some of the comments above and tried to call the UK reps. It was a European woman (can't tell where the accent is from) answered my phone. She sounded a bit nervous and not completely sure what I wanted, but at least she put me on hold and called the manager. After three different holds and kept me waiting for over 40 mins, she finally canceled my old cert and added a new one into my account. I received the notification emails instantly. I did not see any points taken away from my account after that so I asked and then she put me on hold again... to confirm that.

In the end, she told me yes 60k should have been taking away from my account, but she will try to talk to the highest level of manager and see if she can waive it for me because she put me on hold for long and will call me on next Tuesday to confirm that... I mean, yes the 45 mins hold is long BUT I WILL ONLY START CALLING UK reps from now on! One time is all it takes to get it done!

Just want to add a few updates,

I called UK reps another few times in the past few days for redeeming the newly converted certificate for FIVE nights and so far it's not going so well. At first, they completely ignored what I said and redeem points plus my one night certificate to redeem the 5 nights... which doesn't make sense at all because you get the one night free when you book the four nights.

Called again this morning to correct this, I got my points and one night certificate back but the reps said they are having system issue attaching the 7 night cert to it. We will see how it goes.
At this point, the previous reps did not call me back to inform me if i will get the 60k points... I am guessing it's a no or she forgot.

I guess it's really about luck. but converting certificate seems to be much easier calling UK reps.

Quote:

Originally Posted by tonypg (Post 30524845)

Why wouldn't you just redeem for 7 nights and get the credit for 7 nights instead of 5 (assuming there is availability for 7 nights)? This will be especially useful if you need early check in or late check out.

Sorry if this has been mentioned, but this thread is long...

I have hopefully a simple request. I want to attach my OC5 7-night certificate to a booking I've already made (hotel is NC4).

How should my conversation with the rep go, in order to minimize any confusion/trouble (this is a cert in my wife's account, and she'll be calling...):

Confirm with rep that they see a P830 certificate in the account.
Ask to convert that to a QP83 certificate
Attach the new QP83 certificate to booking reference XXXXXX

Would what I have written above be sufficient to perform this task?

Quote:

Originally Posted by Soccerjoshj07 (Post 30523593)

I don't think anyone has a NC7 cert yet. Great unicorn is missing

Meaning Tier5 certs have been redundant since Sept?

yesterday was the day one could try and make reservations at aloft properties. I tried to use my 7 night certificate and was denied: Thr website showed availabliluty for my dates , but when I called they told me nothing was available. Is there anything I can do? This is totally no right

Quote:

Originally Posted by Myrtle73 (Post 30526407)

Book it as a points advance reservation and then call them to attach the certificate

Quote:

Originally Posted by sgan317 (Post 30526444)

Book it as a points advance reservation and then call them to attach the certificate

Agree this seems to be the best way to do it now they've loaded on most ex-SPG properties.

Quote:

Originally Posted by Soccerjoshj07 (Post 30523593)

I don't think anyone has a NC7 cert yet. Great unicorn is missing

The NC7 partial TP does not exist. But the NC7 is still being used and booked.

Quote:

Originally Posted by Soccerjoshj07 (Post 30523593)

I don't think anyone has a NC7 cert yet. Great unicorn is missing

I am married to a unicorn and I have a NC7 cert. To be clear, both those statements are true - the code I can see on my confirmation for a 7-night NC7 Partial Package is QL87 ('cost' 315,000). Apologies, while I have been reading most of the posts I get a bit lost on the "refund value" (can I cancel the cert and get back 315,000 points?) hence I have put 'cost', which is the number of points indicated on the partial package confirmation (i.e. this was originally a TP I purchased pre-August 18th).

My experience has been very similar to other posts in that it is luck of the draw. The cert took me the best part of 2-3 hours on the telephone to secure with a number of HUCAs and low expectations from the start. As far as I can tell if you want to get a NC7 cert conversion and/or upgrade you need pretty much all of the following: 1) patience; and 2) an agent who has at least a basic understanding about TPs (and then the willingness to be shown/explained the bits they don't know, which may involve some of 1)); and eventually 3) a knowledgeable and understanding and willing supervisor; and even then, 4) luck.

I wish you all the best (of luck) and thank you for all the tips/DPs, which no doubt helped get my result.

Quote:

Originally Posted by RedSun (Post 30527302)

The NC7 partial TP does not exist. But the NC7 is still being used and booked.

Unless I am lost on the basics, I definitely have a NC7 Partial TP as that is what is written on the confirmation I received - see my other post for the code and points value.