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cancel hotel booked with the old cat 1-5 certificate
Family has a last minute change for the holiday plan so I am forced to cancel the hotel I booked with the old category 1-5 certificate (7 nights), what is my option here -- will the certificate be re-issued instantly in the new category 4 (or under) type? or I'd better re-book the certificate to another hotel stay during the cancellation phone call to prevent it being lost?
Edit: I spent some time reading the posts, so is the follow the suggested approach 1. First "detach" the certificate before cancel the reservation, and it is said to call the Marriott help in UK. Anyone happen to know the the UK number? and how long this could take - instantly or a few days? 2. Then cancel the reservation myself online 'after' i saw the detached and re-issued new certificate in my account 3. Now the new certificate issued will be valid for another 12 month from the re-issue date, and I can either rebook to another marriott property (following the NC4 category) , or if I would need to go with spg property, I need to first book with SPG representative 'without' certificate attached and then call marriott representative to attach? Is my understanding above correct? Please help and I am only a few days away before my allowed cancellation deadline. BTW, 2 other related questions about searching hotel book-able using certificate. 1. Is it true that "only" those hotels shown as available after I choose "use points" can be attached with a certificate? 2. The allowed maximum persons per room is always 4 for NC4, higher number per room always require an upgrade? Thanks again for your help! |
Originally Posted by nexusCFX
(Post 30530250)
You cannot alter your reservation now. If you want to change it, you'd be subject to the new category. If this is Prince Sakura you will not find seven days of award space in April so you couldn't move the dates even if the certificate wasn't an issue (I'm there in April and also thought about shifting a day). If it's Tokyo Marriott you may or may not be able to move depending on the dates.
But would it be a problem when we show up as 2 adults plus 1 infant? I read someone said doing any modification will void the TP certificate. I'm not sure if fixing the number of occupants will trigger that too. Thanks! |
Originally Posted by pointsifu
(Post 30533801)
Thanks for all the responses. Yes, it's the Prince Sakura. So I guess I'll not change the date then.
But would it be a problem when we show up as 2 adults plus 1 infant? I read someone said doing any modification will void the TP certificate. I'm not sure if fixing the number of occupants will trigger that too. Thanks! |
Just turn up with 2. Won't be a problem Less meddling with the reservation the better as it's gone up in category |
Hi, I'm over from the BA part of the board, so please be gentle.
I've got a old Cat 8 TP, never had one before so not really up to speed on using it. We have a trip up coming to Florida, flying in and out of Miami, we had planned to split the time between Miami and Orlando (to keep the little one entertained), because of the split location I'd not previously considered using the TP, but as I'll not have much use for it between now and expiry I'm looking at shoe-horning it into use. As there seems to be some good value in using the TP in Miami, I thought of the following (is this plausible) book a 7 night TP in Miami then leave after 4 or 5 days and just check out online on day 7, or just book for the 7 nights and disappear to Orlando for a night (maybe 2) in the middle of the week (we can leave suitcases etc.. to give some semblance of being there). I appreciate that these are 'bending' the rules, but does anyone have any experience or advice. The trips in Feb next year (H, W & B7) 3 of us travelling TIA |
Originally Posted by adieacc
(Post 30534088)
Hi, I'm over from the BA part of the board, so please be gentle.
I've got a old Cat 8 TP, never had one before so not really up to speed on using it. We have a trip up coming to Florida, flying in and out of Miami, we had planned to split the time between Miami and Orlando (to keep the little one entertained), because of the split location I'd not previously considered using the TP, but as I'll not have much use for it between now and expiry I'm looking at shoe-horning it into use. As there seems to be some good value in using the TP in Miami, I thought of the following (is this plausible) book a 7 night TP in Miami then leave after 4 or 5 days and just check out online on day 7, or just book for the 7 nights and disappear to Orlando for a night (maybe 2) in the middle of the week (we can leave suitcases etc.. to give some semblance of being there). I appreciate that these are 'bending' the rules, but does anyone have any experience or advice. The trips in Feb next year (H, W & B7) 3 of us travelling TIA |
Mod(s), can we make this sticky?
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Originally Posted by nexusCFX
(Post 30533807)
I've seen people say they did three adults there without issue even though the website won't let you book that. Give them an email at [email protected]. Their rates are ~1700 JPY higher per night for double occupancy. I don't think they will charge you anything to do two + infant on an award. Marriott phone agents should also be able to change the number of occupants but I would honestly just talk to the hotel because Marriott will probably give you incorrect information or find some way to mess something up.
We had 2 adults + 2kids staying at Prince Sakura last year using 7 night Marriott TP without any problems. Our room has 2 double beds, and we requested a cot or crib and they provided without charge. |
Originally Posted by skimthetrees
(Post 30531831)
Whatever you do it will take time. How badly do you want it? I would start with Marriott Rewards, explain the situation, and see if they can help. If the agent is clueless ask to speak with a supervisor. HUCA a couple of times. Reach out to the property directly. They likely are playing games with their inventory but rather than have you expose them to Corporate they may help you out on an individual basis (make an award reservation for you on your preferred dates) to prevent being outed.
Originally Posted by rny321
(Post 30531957)
When I was trying to book a 7-night ski vacation last year, it appeared that at least one day each week was blocked. I spoke with the head of reservations at the hotel, who quickly booked a 7-night points advance award. Afterwards, Marriott customer serviced attach my certificate to it.
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I just wanted to share my DP calling to the US line today. I had an old NC8 package and I called the platinum line to try my luck after realizing the UK line was already closed for the day. The lady on the phone, after putting me on hold for 5 minutes, came back and offered me either a NC5 with 35K points back or a new NC6 with 30K additional points directly. She did claim this was a one-time offer. I gladly accepted the NC6 upgrade and my account now showed "Partial Package - 7 nights category 6". I hope that is all I need to do. |
Originally Posted by liger
(Post 30539142)
I just wanted to share my DP calling to the US line today. I had an old NC8 package and I called the platinum line to try my luck after realizing the UK line was already closed for the day. The lady on the phone, after putting me on hold for 5 minutes, came back and offered me either a NC5 with 35K points back or a new NC6 with 30K additional points directly. She did claim this was a one-time offer. I gladly accepted the NC6 upgrade and my account now showed "Partial Package - 7 nights category 6". I hope that is all I need to do. |
Originally Posted by liger
(Post 30539142)
I just wanted to share my DP calling to the US line today. I had an old NC8 package and I called the platinum line to try my luck after realizing the UK line was already closed for the day. The lady on the phone, after putting me on hold for 5 minutes, came back and offered me either a NC5 with 35K points back or a new NC6 with 30K additional points directly. She did claim this was a one-time offer. I gladly accepted the NC6 upgrade and my account now showed "Partial Package - 7 nights category 6". I hope that is all I need to do. |
Originally Posted by liger
(Post 30539142)
I just wanted to share my DP calling to the US line today. I had an old NC8 package and I called the platinum line to try my luck after realizing the UK line was already closed for the day. The lady on the phone, after putting me on hold for 5 minutes, came back and offered me either a NC5 with 35K points back or a new NC6 with 30K additional points directly. She did claim this was a one-time offer. I gladly accepted the NC6 upgrade and my account now showed "Partial Package - 7 nights category 6". I hope that is all I need to do.
Originally Posted by Soccerjoshj07
(Post 30539388)
with 30k points, meaning you had to use 30k points to upgrade? |
Originally Posted by pointsifu
(Post 30530173)
Hi all,
I have a 7-night OC8 TP booked before August this year for a stay in Tokyo in April 2019. The property has now become a new cat 6. Two questions: 1. I realized that the reservation is booked for one person. Actually there will be 2 of us plus a baby. What will be best way of correcting the occupancy without screwing up the TP cert? 2. To further complicate things, I'd like to change the reservation date by one day earlier if possible. Would that be even possible without converting the OC8 to NC6? Thanks in advance! In the USA a single room with 2 queens is OK for 4 adults, but in Thailand only 2 were permitted for our award room and we had to pay extra for our 14 year old son (about $30-40 a night I think), regardless of whether he used a roll-away bed or not. |
That is good news about the one-time upgrade.
I am looking at using an old 1-5 (new 1-4) and there are very few choices in Hawaii, none in Japan. If I bump it up with extra points that will give me some more choices. Then looking at Bali I saw no availability for any month I checked. Is this a Marriott loading problem, or a situation where they just don't offer award rooms? |
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