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Originally Posted by DFWsakp
(Post 30378400)
Call the Marriott side. They were easily able to book my hotel without any issues.
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Originally Posted by ICEROCK
(Post 30378753)
I called Marriott side and they ask me to call SPG side to book SPG legacy hotels. Is it confirmed W and Westin bookable using the 7 nights certificate?
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Originally Posted by ICEROCK
(Post 30378753)
I called Marriott side and they ask me to call SPG side to book SPG legacy hotels. Is it confirmed W and Westin bookable using the 7 nights certificate?
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any upgrade DP recently?
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Originally Posted by vivimkk
(Post 30379366)
any upgrade DP recently?
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DP:
Just called to attach my OC5 certificate to a Sheraton property, but unsuccessful. Since the online system wouldn't let me book a point advance reservation, I had to give CSR the hotel name and dates to book over the phone. This part went smoothly and I now have a confirmation number for a point advance booking, which I can see in my account. When the CSR tried to attach the certificate, she came back telling me the certificate seems "occupied" currently. After checking with the supervisor, she said it "might" be system migration (probably associated to the Sheraton integration) and there's a good chance I'll wake up tomorrow and find it successfully attached (which I highly doubt). Anyway, I'll call back then, see if things change, and report back here. The CSR sounded pretty familiar with the certificates, and she definitely knows it has to be cancelled and reordered for the conversion to NC4. So this does seem like a temporary system outage. At least I now have the room secured after the phone call. Anyone having similar issues tonight? |
Originally Posted by qofmiwok
(Post 30373798)
I never thought I'd be able to use my certificate if they didn't keep extending it until it happened to work out. But I recently converted it from the old 1-5 to a new 1-4 plus upgraded it to a 5 at the same time. It took several phone calls and they overcharged me 30000 points, but just credited them back because it was easier than trying to fix the mistake. I just used it for a week at Barcelona Renaissance, which worked out well. In the end the week really didn't cost me anything thanks to the old package pricing. But I'm glad to have one less thing to worry about.
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Originally Posted by estnet
(Post 30380130)
So how much was your cost to ug New 1-4 to 5?
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I had success attaching an "old" Cat 1-5 cert to a Sheraton reservation that I had already held with points by sending an email via https://www.marriott.com/loyalty/contact-help.mi asking for that to be done. No waiting on hold, no clueless reps, done within ~8 hours of the request being sent in.
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Any datapoints on how long the 30k credit for OC6 (and OC8 etc) takes? contacted through the form three times now over the past month and all I get is an automated reply. Also, any speculation on when (if ever) design properties get released for travel packages? December 11?
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Originally Posted by onlysuites
(Post 30380315)
I didn't know they could be upgraded. Would be good to see some more data points on this.
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Originally Posted by estnet
(Post 30380130)
So how much was your cost to ug New 1-4 to 5?
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Originally Posted by JapanFlyerT
(Post 30388473)
Same question. I have an old 6. Lots of 5 in places I’d like to stay, very few 4 (none in Japan). QP91 is an NC5 but given the pushback people have been getting trying to upgrade categories I would not mention the NC5 category. I would just tell them I wanted them to order an QP91 cert (as part of the process to convert your old cert to new cert). I would start with calling a UK agent since previously reports were they were more helpful. You might have to HUCA a few times and it may or may not work. If an agent is unwilling to convert to a QP91 you do not have them cancel the old cert and order a new NC4 cert. Once you get a new cert it is exponentially harder to get an upgrade. Your best chance is to get upgraded when converted from the old cert to the new cert. 7-night packages
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Originally Posted by scandi_dre
(Post 30382816)
Any datapoints on how long the 30k credit for OC6 (and OC8 etc) takes? contacted through the form three times now over the past month and all I get is an automated reply. Also, any speculation on when (if ever) design properties get released for travel packages? December 11?
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So I have converted my OC8 to a new NC6 back in September 2018. Can this be used to attach to a 7 night reservation at a Cat 7 Hotel such as Ritz Carlton Tokyo? The Marriott Rewards agent said not possible, only for New Category 6 hotels. The only way is to either book using 360,000 (5th night free) MR points up to 31 Dec 2018, or book using a New Travel Package (though the current TP are expensive). Anyone had any different experience?
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