Does anyone know what refunds you get if you cancel the certificate? I loaded up on about 50 certs pre-merger, but only because I wanted the United points. I've tried to get a refund for the certs already, but Marriott's systems were down when I called last :(. Trying to understand how much each cert (Category 1-5) will earn me back!

45k each. And 50 certs? Wow.

6 Million miles... images of Dr Evil.

Thanks - I had no idea that all the levels were 30k except the last step was 120k. Wow
Would be very interested what the OP is told, esp since even tho the coversion says it converts to NC7 (which seems not to exist)

I have a NC4 attached to a reservation that I wanted to bump up by one day (arrive and depart one day later). Call the North America line yesterday and the agent was really frustrated as her system just kept returning an error everytime she tried to bring up the reservation. She suggested calling the hotel sometime next year to do this as they won't be able to see the reservation right now.

Called the UK line today and they still seem to be having challenges with the travel package certificates. They couldn't seem to change the dates on the existing reservation and were suggesting I call the hotel directly to get them to do this for me. I tried calling the hotel and they weren't able to help.

I called back on the UK line with a new cat 4 award reservation with the new dates and asked them to move the certificate over to it. After they removed the certificate from the original reservation the certificate disappeared and this required getting a supervisor involved to get it back and attach it to the new reservation. Overall another hour or two wasted and multiple calls to simply change the arrival and departure date by +1. I'll be happy when I'm done with this and the certificate is used and won't have to deal with another one.

Unable to use Marriott Travel Certificate - HELP
 

Been trying to use a 7-nigth travel package certificate which I got from Marriott at the beginning of August 2018 and I have been having trouble using it. I want to to use it for Sheraton Cat.4 hotel ... unsuccessful.
The helpline associate said it is impossible to attach the certificate specifically to Sheraton on their system due to fact that the merging process is not over yet and Sheraton is STILL not on their system. In reply to my question "When it could be done?" , the answer I got was "How do I possibly know!?".
Any thoughts on that? I need to book the nights asap.

Horrible customer service!

Check the wiki!

Check again in 2 days ;)

Basic question, as I haven't had much time to devote to keeping up with all the merger fallout.

I had a reservation using old-style 7 night cert. (Cat1-5). I had to cancel due to changing work commitments.
Phone agent said I would get the cert back, but in checking account, looks like it deposited 45,000 points into my account instead.

Should I be able to get the cert back? Not sure what the expectations are now...
Thanks.

would you please just stop arguing?!?!?!

The Marriott CEO thinks you are noise .... I can't use my certificates into any Le Meridien stay, but it is my fault for expecting such basic features to work.

But what about people who don't do FT? WHY should anyone have to come here to find out basic info they should post on their website? Oh, I forgot customers are peripheral noise :MAD:
AND why in the world do the CS/reservation people not know this info when a customer asks?????

You may call again in November to make the reservation.

If you want us to report the associate service to Supervisor, please PM us your information and associate’s name.

Best Regards,

Abbey Liu
Specialist, Social Media
Marriott International
[email protected]