I have done (and am planning on doing) the same as well

Last I've heard is NC7 does not exist yet.

Hi all. Just hoping for some advice. I have an old scheme cat 1-4 attached to a 7 night night stay at the JW Marriott Phu Quoc and booked before that property became a cat 5 earlier this year (pre merger). It turns out that getting to Phu Quoc is a bit of a nightmare (!) and so i wondered whether if i asked nicely they would let me cancel the booking and reattach the certificate to a new scheme cat 5? or, if they do let me cancel, will it be to a new scheme cat 4 only? Do i have to reattach at the same time as cancelling the phu quoc booking or can it stay in my account until i know which new scheme 4/5 property i want to stay at? Thanks in advance and hope my question is clear!

Hello all,

This morning I called to move a 7 night certificate from a booking for May 2019 to a reservation in the same property for July 2019. for the same property. After a long time on hold the agent told me that the certificate has been attached to my July reservation. I went ahead and checked that (saw a certificate attached to the booking) while she was on the phone, thanked her and then cancelled the May reservation. A few minutes later I tried to make a new booking and I saw that my account had very few points. I realized that what the agent did was to create a new certificate and not to transfer the old one as I told her to do. I called in immediately and asked for this issue to be fixed even if this meant that I keep my original reservation for May. I spent more than one hour on the phone with the agent telling me that this is not possible due to a category change and that now I have an unattached certificate that is good for a hotel of a lower category.

I sent an e-mail to Marriott and waiting to hear from them. Any ideas of what I could do to fix that?

Thanks,
ngls

Ah thanks - that explains why the nice sup I finally got after an hour hold couldn't find it - although he also wasn't sure how/if I could change an OC6 to a NC 5 or 6;)
(I think someone said how further up in the thread but don't remember at the moment)

You have not told us whether the same property has changed category from when you initially booked to a higher category after Aug.
If that is the case, NO, you would not be able to book the same property now at higher category, There is nothing you can fix because this is not a new program rule - it has always been like that - you can book in advance on hotels that are set to go up in category and your stay is after the category going up, But your reservation is not changeable. Any change would forfeit the "privilege" of paying the old level.

If your case fits the above, you can save your time to contact Marriott as it would not get your booking for stay in July with the old price.

You may argue back your old May 2019 reservation in the old price due to the "misunderstanding" , but it would still be an uphill battle.

If the property has not gone up in category then Marriott messed up and you certainly can get this fixed, and ask for courtesy points for your trouble.

We loved the JW Phu Quoc. It was worth the effort to get there from the UK. We flew via BKK (LHR-BKK, BKK-PQC).

I'm pretty sure if you cancel you will get a new cat1-4 cert.

Thanks for posting, I just noticed a trip I have for Oct 14th is showing 55K due on the "My Trips" section of the website even though I booked using a Cat 1-5 7 night certificates. Sounds like all is still good based on your post. I noticed that they put "USING P820" in the "Any special requests or needs?" under the "Choose Room Features" on the reservation.

Rethinking this here. Shouldn't I have gotten a 30k refund for OC8 to NC5? Since OC7 also mapped to NC5?
Would have then been a wash to upgrade to the NC6
Thoughts?

Update: Agent # 6 finally attached the certificate but it was a manual process. She said "the system is giving us trouble again so we are just going take the certificate and deduct the points manually".



Three calls in a row Marriott agents are telling me that the new 7-night certificate cannot be used for stays less than 7-nights. I've previously used pre-merger certificates for a stay that's less than 7 nights.

Is this a "feature" of the new packages or should I keep calling back?

The property did apparently go up in price. What bothers me is that at no point in the discussion the agent told me that she would have to create a new certificate and that the old booking would not be changeable as the rate had increased. I am pissed as she made it sound as if she had unattached the certificate from the old booking and attached it to the other reservation. Had I known that this was not doable, I would have kept my original reservation intact. Now, I have no reservation and a certificate that I can only use for properties of lesser value.

Thanks in advance,
ngls

Think about what you just said. If it would have been a wash to turn to NC6, then that would imply that OC8 maps to NC6 but it obviously doesn't. Your OC8 was surrendered for 135,000 points and the NC6 was ordered for 165,000, which is correct.

It seems that legacy SPG properties are still generally not bookable using TP certs. That said, I saw some chatter upthread about Four Points being bookable now, but I can confirm as of this morning that is not true, at least not across the board. Tried booking Four Points Miami Beach only to be transferred to the SPG side, only to be escalated to a supervisor who stated that they cannot book this hotel "until tomorrow, as we're still in the process of bringing hotels online."

Likelihood of it being bookable "tomorrow" approaches zero, but the moral of the story is even Four Points are not bookable across the board.

Agent may have taken for granted that you understand the rules because these are not new rules. It has always been like that - literally each year when Marriott announced its new charts, people rushed to book properties that were going up, whether out of actual needs or speculative bookings, in hope to lock in the old rates, and fully aware that any change would forfeit the old rate.

IIRC, in the FAQ before merger, this type of scenario has been addressed. Also questions in this nature have been asked and answered in this and the now closed threads about bookings on properties going up, whether one can change the bookings. Sorry you have missed that altogether.

You may try to argue back your old reservation, but the chance would be very slim.