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Originally Posted by hearingdouble
(Post 30277303)
So I've managed to get to the bottom of this. I think it's to do with how certificates show on the new Marriott system.
I also had a second Cat1-4 certificate, which I have attached to a separate 7-night Cat4 stay (using the certificate in full). This too is showing 45,000 points outstanding on the reservation. What's actually going on is that my Cat1-4 certificate has a system/cancellation value of 45,000 points. So, the full points cost of the stay is somehow 'reduced' to the value of the certificate, and then the certificate is attached to offset this. I have called both hotels and both are satisfied that there is a certificate covering the full stay. Only, it doesn't look that way on the website! The trick is to ignore the "My Trips" section of the Marriott website, as this is completely misleading/confusing. Another Marriott IT triumph! |
Originally Posted by GoPhils
(Post 30277910)
So are you saying you have successfully applied a 7-night cert to a 6-night reservation? I wasn't sure that could be done and agree with Pseudo Nim that my understanding was the 7-night cert needed to be applied to a 7-night reservation.
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Originally Posted by GoPhils
(Post 30277910)
So are you saying you have successfully applied a 7-night cert to a 6-night reservation? I wasn't sure that could be done and agree with Pseudo Nim that my understanding was the 7-night cert needed to be applied to a 7-night reservation.
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Does anyone have any details on how to escalate complaints within Marriott? After over a week I've finally had a response from their customer care teams - totally ignoring my part re TPs and redirecting me to SPG customer services re a Westin stay - despite me clearly saying this wasn't a past stay but one I wanted to make with a TP! Really quite frustrating!
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Originally Posted by craigthemif
(Post 30278053)
Unless there's no availability for that seventh night, why wouldn't you book it and mattress run it for the extra night credit for status?
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I want to add a DP here about my travel package. Today I received a refund of 30K points to my account from downgrading my OC8 to a NC5. I was on the phone for an hour (US rep) and had to be transferred over to the Elite line but it was taken care of. Now I just have to call back to attach my new Cat5 7nt certificate to my Cat5 hotel booking.
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Originally Posted by hearingdouble
(Post 30278435)
Resort fees. I don't need the credits.
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I just tried to attach a 7 night to a 6 night booking and was told this isn't possible. Is that true?
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Still can't fully use cert & we let Marriott get away with this..
As I understand, some hotel brands still cannot be redeemed with these certificates. Marriott targets Dec to fix this, but recent track records don't look promising.
Why is everyone just accepting this mess? Marriott promised all systems live on Aug 18. For a couple weeks after that date, we still couldn't use the certs on Marriott hotels. Marriott will put lipstick on a pig and claim that we'll eventually be able to redeem at more properties. But this doesn't make up for all the rampant devaluations. So many people are confused and wasting time on this. - That's messed up! Marriott is taking the easy way out by offering free extensions on the expiration date. Does that make things right? - Not for those of us who needed to use our certs in the past weeks! |
Originally Posted by eethan
(Post 30280355)
As I understand, some hotel brands still cannot be redeemed with these certificates. Marriott targets Dec to fix this, but recent track records don't look promising.
Why is everyone just accepting this mess? Marriott promised all systems live on Aug 18. For a couple weeks after that date, we still couldn't use the certs on Marriott hotels. Marriott will put lipstick on a pig and claim that we'll eventually be able to redeem at more properties. But this doesn't make up for all the rampant devaluations. So many people are confused and wasting time on this. - That's messed up! Marriott is taking the easy way out by offering free extensions on the expiration date. Does that make things right? - Not for those of us who needed to use our certs in the past weeks! |
Originally Posted by eethan
(Post 30280355)
Why is everyone just accepting this mess? As with all things "loyalty", your only ultimate recourse is to send future business elsewhere. Many of us are doing precisely that. |
Originally Posted by JohnnyP
(Post 30276824)
Reading through the thread here, it sounds like the consensus is that upgrading an NC6 (former Category 9 certificate) to a new Category 7 package isn't available? Would be curious about other's experiences.
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Design hotels for a start |
Originally Posted by craigthemif
(Post 30281189)
Because we already spent our points on travel certificates. What else are we supposed to do? Sue? Not likely to be successful. Cancel for a 45K point refund? No thanks.
As with all things "loyalty", your only ultimate recourse is to send future business elsewhere. Many of us are doing precisely that. |
Originally Posted by Willbur
(Post 30258680)
What I don't quite understand is why there are no issues using Ritz certificates for free nights at any SPG property but we still can't use the travel packages at the same SPG properties. The IT computer integration doesn't make sense in this context. In both cases you're using a Marriott legacy certificate that has been converted to a new certificate type and you're booking at an SPG property.
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