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Still no word on NC7's. Hard to believe that they didn't plan for them at all in advance of the changes!
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Originally Posted by JagoIV
(Post 30240599)
I called today to try-again on upgrading my travel package. I was able to successfully upgrade my old category 6 certificate to a new category 6 certificate and attach it to a reservation today. The process was pretty seamless and took only five minutes after getting a representative on the phone. I was told that all travel packages will be allowed to be upgraded one time. Good luck.
I've been trying to see if I could get a OC5 upgraded to NC5, but I've been hitting a brick wall. |
Originally Posted by sinfonia
(Post 30223293)
Does anyone know if it is possible to attach a lesser OC certificate to a reservation? That is - is it now (or was it previously) possible to attach an OC5 certificate to an OC7/NC5 reservation?
I ask because I had an OC5 that I discovered today was attached to a NC5 hotel reservation. I am almost certain that it was done by accident by a CSR when I asked them to detach a different certificate and attach it to this hotel reservation. But I am just curious if that somehow upgraded my certificate or not. I am guessing not, and I do not plan to use this reservation.
Originally Posted by nexusCFX
(Post 30223693)
I heard of this happening prior to the transition in a thread here. Somehow a rep stuck an OC5 onto a Tier 5 reservation. No idea what the outcome was though.
Originally Posted by kapooncha
(Post 30224164)
Not great would be my guess
1) My OC5 unattached certificate got accidentally attached to a NC5 hotel reservation that I planned to cancel anyway. Detach, trade OC5 830T for NC4 QP83 for 0K, leave unattached. Cancel this NC5 reservation. 2) My OC6 is attached to a NC4 reservation that I wish to keep. Detach OC6, trade OC6 870T for NC5 QP91 (for 30K?). Then, attach NC4 QP83 (in #1 above) to the NC4 reservation. 3) My OC7 is attached to a NC5 reservation that I wish to keep. Stay. 4) My OC8 is attached to a NC5 reservation that I wish to keep. Detach, trade OC8 950T for NC5 QP91 (is this right??? and [automatically?] receive 30K refund), then attach NC5 QP91 to the NC5 reservation. 5) My OC9 is attached to a NC7 reservation. Stay. 6) Use the NC5 QP91 (from #2 above) for a new reservation sometime in the next year. Really dumb question - for #s 3 and 5 above, can I just keep the old certificates attached to the reservations and not touch the reservations? Does it benefit me to change them to new certificates and then reattach to the same old reservations? Does it benefit me to keep them as old certificates? Does it not matter? Thanks much to all of you who have done so much legwork in this. |
Originally Posted by pentiumvi
(Post 30241794)
Which number did you call?
I've been trying to see if I could get a OC5 upgraded to NC5, but I've been hitting a brick wall. i called the North American platinum line. 1-866-576-5696 |
Originally Posted by JagoIV
(Post 30240599)
I called today to try-again on upgrading my travel package. I was able to successfully upgrade my old category 6 certificate to a new category 6 certificate and attach it to a reservation today. The process was pretty seamless and took only five minutes after getting a representative on the phone. I was told that all travel packages will be allowed to be upgraded one time. Good luck.
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Sense may have prevailed for Platinum Elites, but maybe not for the rest of us mortals. I am being told 'absolutely no ability to upgrade to a higher category'. Thats calling the US Marriott Rewards number.
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Originally Posted by JagoIV
(Post 30240599)
I called today to try-again on upgrading my travel package. I was able to successfully upgrade my old category 6 certificate to a new category 6 certificate and attach it to a reservation today. The process was pretty seamless and took only five minutes after getting a representative on the phone. I was told that all travel packages will be allowed to be upgraded one time. Good luck.
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Another DP: I called the US rewards line about another matter (All my SPG lifetime nights disappeared August 18, and the ticket I put in 4 weeks ago has still not been answered), and asked if I could convert my existing OC6 to a NC5. He went off for 2 minutes to look up the values, and told me I could for 30k points. I told him to go ahead, he went off for another 3 minutes and it is done. I received an email that my 870T was cancelled, and another that QP91 was redeemed.
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Originally Posted by so152so14
(Post 30243867)
Sense may have prevailed for Platinum Elites, but maybe not for the rest of us mortals. I am being told 'absolutely no ability to upgrade to a higher category'. Thats calling the US Marriott Rewards number.
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Originally Posted by pentiumvi
(Post 30244741)
Platinum here, no luck getting upgrade either. Tried about a half dozen times.
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Called in (US line) and try to upgrade my OC5 to NC5 (7N) and no go, after a very long hold. Just told me they had been told they can't do that "yet" but also state this option "might" not be available ever again. After I hung up, I noticed they didn't convert any of my OC5 certs. I planned to use them in July next year, so, I am in no rush, just thought I will get the cert upgrade now while there is an opportunity....but :(
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Originally Posted by Betelgeuse451
(Post 30244891)
Were you trying for an upgrade from an existing New Category, or from an Old Category? I like to use the word "conversion" - my current read is that Marriott does not want to allow certificates to be upgraded, for whatever reason. However, if you hold an unconverted Old Certificate, they need to make a change to it anyway so it doesn't matter much to them what New Category you want (as long as you pay the difference of course).
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Just call the plat line tonight and they can't upgrade my OC7 to NC6:(
Originally Posted by JagoIV
(Post 30240599)
I called today to try-again on upgrading my travel package. I was able to successfully upgrade my old category 6 certificate to a new category 6 certificate and attach it to a reservation today. The process was pretty seamless and took only five minutes after getting a representative on the phone. I was told that all travel packages will be allowed to be upgraded one time. Good luck.
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Originally Posted by alc
(Post 30245519)
Called in (US line) and try to upgrade my OC5 to NC5 (7N) and no go, after a very long hold. Just told me they had been told they can't do that "yet" but also state this option "might" not be available ever again. After I hung up, I noticed they didn't convert any of my OC5 certs. I planned to use them in July next year, so, I am in no rush, just thought I will get the cert upgrade now while there is an opportunity....but :(
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7 night certificate requires member to show up for CI
I bought the 7-night certificate from other people, I just call the customer service to modify the hotel. I was asked by the cs to check if Member himself will present and stay. The new policy is that if the member does not present the CI verification, the e-certificate will not be triggered, and they will use the BAR price for billing. Is there any DP which use the old 7 night and CI successfully recently? |
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