thanks! on the phone with them now hoping they can upgrade it.

Marriott Travel Package issue - Never received airline miles
 

I purchased a Tier 1-3 package and then converted it to a Category 9 package the night of the merger, thankfully. I booked a 7 night stay at Scrub Island in BVI with the certificate pre-merger, (when it was 45k/night vs 60k/night now). As a reminder a Cat 9 TP was 390k. I chose Alaska Air as my miles and expected to receive 120k miles. About 5 weeks later my miles still haven't showed and i inquired about this (I luckily have been corresponding with a Marriott rep directly over email) and he said that due to the conversion, something happened and the miles were never sent. They rep said they redeposited 225k Marriott points back into my account and gave me the general link to where i can use Marriott points to 'buy' airline miles at the standard 3:1 ratio. On the face of this, my net cost of the 7 night stay will be only 165k Marriott points - an amazing deal on itself, but I'm giving up all those Alaska miles. Has anyone else experienced this and what should I do?

I already asked the rep to give me an additional 75k Marriott points, the logic being 300k Marriott points will allow me to get my 120k Alaska miles. This of course is way better, as it allows me the flexibility to get whatever other miles I might need instead of lock me in to Alaska.

1. Yes
2. 30,000 to NC6

So they can only upgrade to a NC 6 not a NC7. Not sure if this is accurate but thats what the agent is able to do.

I am wondering when Marriott is going to do a sweep and downgrade all those New Certificates that were upgraded against the new T&C's? ;)

Just another speculative twist to the saga.

With their IT being so poor that they've not been able to do a sweep to convert OC to NC (which would be logical) I'm not sure how they're going to implement this sort of thing!

Currently passing 1h mark in trying to make progress with the SPG booking side that I was promised on Sun would be available as of today...

DP: I emailed about the ability to extend travel package certificates August 20th (The day one of the Lurkers said the TP blackout was over) and received a response today confirming they could be extended.

Highly doubtful. Before the 18th, many reps said upgrades were impossible. Reps were afraid to even touch the certs, some fearing for their jobs if they did. But since the 18th, almost every upgrade DP has been successful. Seems like an internal memo may have gone out, backtracking on the previous rigid TP policies.

Marriott is in serious damage control mode right now. And not just on TPs. They have massive IT issues to deal with. The last thing they need is to create another issue for their IT staff to worry about.

OK so just spent another 1.5h on the phone this evening (UK number) - first rep then supervisor. After initial wait they were asking for my airline details and I think they had the wrong end of the stick and were trying to book another TP! Re-emphasised what I was trying to do (book a Westin property) and eventually they said not possible yet. I escalated to the supervisor and explained that I had been told on Sunday to call back today specifically. They were sympathetic and agreed there were major IT issues. They gave me 7k points as an initial apology (up from 5k initially but he said that was as high as he could go) and as well as contacting a colleague in the US he has also promised to try and sort the non-posting of the SPG Amex points. I did suggest they add the require points, make a 7-night booking and then cancel the cert but he said they system wouldn't let them do that (was worth a go!!). Promised another update by Monday, we will see.

PS also interesting that website still showing no change (even after logging out/back in) but app showing 7k Omaha Reservation Center Bonus, however total points still hasn't increased.

BS. What new T&C's explicitely forbid upgrading certificates ? I see none

genuinely can't believe I've been on hold with the Uk # for almost 2 hours...my first call was dropped where a rep cancelled my cert (then the call dropped) and he sent me an email saying the cert was cancelled and the new cat 5 cert cost 105,000 ... but there's no way to reply to the address, it gets bounced. What a mess

Right!

We should have known by now that we have not had a single constructive post from the poster long before the merger.

On top of that, none of the adamantly proclaimed post merger handling of attached / unattached TP certs has ever come true. Quite the opposite happened.

Now it is time to come out for some BS post to stir-up things again? Let's not fall for that :D

The total should change, i.e. incl the 7K Omaha bonus in it., esp you even see the line. You sure the number of your previous balance?

Dont waste your time on the attempt to use the TP cert on SPG properties. You will know it is working WHEN and IF, you can book SPG reward nights on Marriott side, WITHOUT being redirected to the SPG booking engine to do it. That is a signal of all SPG properties are migrated to Marriott booking platform, and come with it, the ability to attach the TP cert. Until that point has reached, it is not worth the time invested trying to book SPG property with the TP cert. Pure waste of time for both you and them. Though good for you to get back some courtesy pts, but it is not worth the hassle, just my opinion.

I do hope you will get your AMEX earned SPG pts posted to your account soon. For the US-issued SPG cards, recent DPs suggested AMEX US can automatically map to the new SPG number even for those who have combined accounts and keep their Marriott accounts. We are refrained to use our SPG biz cards until most glitches have been finally fixed. But I can see for some it is not possible when they have pay stays in coming weeks and the AMEX SPG cards are their only cards to earn the X bonus.

It did eventually change after about 15 min - pretty slow setup, but not surprising for Marriott IT!

Now I've got the Points Advance Marriott booking in the bag I'm much less concerned - this time last week the Marriott property had no availability so was totally reliant on SPG properties. However partly as the Westin looks a nicer property and partly to just build my complaint case I'll see what they come up with.

I've got about 12k points from Amex that were due on the monthly sweep on 29/8 - the previous ones came through fine on 29/7 and 29/6 and Amex say they've definitely sent them so will see what happens.