|
Originally Posted by Happy
(Post 30219119)
Did you receive confirmation emails on the Detachment AND the conversion to the NC4?
When you move a cert to another reservation, the procedure seems to be 1) detach the cert. 2) if it is an OC, it needs to be converted to a NC before it can be used again. 3) attach the NC to the new reservation. Each step should generate a confirmation email. 1) and 2) related to the cert movements. 3) related to the reservation now has an eCert attached. All should be done on the same phone call that should not take more than 10 to 15 min if that much, even by competent US based reps. And yes, they should happen when you were still on the phone with the rep, If by tomorrow you still see the cert being available and the new reservation still has not had a new cert attached, then the rep has not finished the job. I dont believe today has any difference because the system has been allowing the bookings for well over 10 days by now. Look back on what were posted on this thread, many have gone thru the conversion whether from a stand alone OC, or from an attached OC. So the ability to do the jobs have been in the system long before today - it is more a matter of having a competent rep to do the job than anything else. |
Originally Posted by pharmawalk
(Post 30219101)
Anyone try to book a SPG property with a converted TP cert today? Any success???
|
Originally Posted by hitchhikeryq
(Post 30218071)
Just called 353 number this morning to downgrade OC6 to QP83 + 30k point refund, and use the 30k to upgrade OC8 to QP99. Whole process took about 5 minutes. Agent is super nice, I was having connection issue with my skype and eventually got disconnected, the agent called me back on my cellphone number on file in my account. Once we were able to speak with good cellphone reception the upgrade/downgrade took less than 5 minutes. This is really unexpected, as my previous experience with customer service here in the States was awful.
I tried to adjust an old Cat 9 hotel which didn't have e-cert attached before, now showing 60k points instead of 45k points, but the CSR said the system can't do it yet or wouldn't allow it at the time of the call. Reservation is in December so still some time to go. |
Originally Posted by kerrigjl
(Post 30219310)
1 hour 10 minutes into the process attempting to do so. Started with Marriott, transferred to SPG, and now transferred to Marriott Corporate (1-800-328-6242 was the number I was given if I'm disconnected).
|
Originally Posted by pharmawalk
(Post 30219101)
Anyone try to book a SPG property with a converted TP cert today? Any success???
|
On the phone as we speak to Marriott UK (Ireland) speaking about Travel Packages....
The agent who is really nice and doing everything she can (and is knowledgeable) stated that a memo has been sent round stating that these packages cannot be upgraded and Marriott has come down rather strictly to them. Currently on hold using one of the TPs on a Cat 4 and will post any updates I have. FYI, hold times were approx 25 minutes. |
Originally Posted by Ryanfozzie
(Post 30220304)
On the phone as we speak to Marriott UK (Ireland) speaking about Travel Packages....
The agent who is really nice and doing everything she can (and is knowledgeable) stated that a memo has been sent round stating that these packages cannot be upgraded and Marriott has come down rather strictly to them. :td: :td: to Marriott for their anti-customer position. |
Originally Posted by GUWonder
(Post 30220324)
Marriott has shown how hostile and greedy it can in dealing with its customers who were loyal enough to Marriott to collect huge enough balances to redeem for travel packages.
:td: :td: to Marriott for their anti-customer position. I'm 1 hour in at the moment and on hold for a supervisor to see if there is anything that can be done. I'm only pushing as when I purchased the TPs, I was advised by the CSR to just purchase the cheapest one, wait for this to all blow over (the merger) and upgrade. Worst case, I think I have the time/date of that call so I would always request a subject access request and escalate this, IF I can be bothered. |
WOW, what can I say. The agent I spoke to really did restore my faith in Marriott, knowing that there are a few good eggs in there after all! Clearly wanting to get this done for me, she spoke to a supervisor and bam. 60,000 points later, I now have a NC 7 Night 1-5 with an expiry date of 1 year from today.
I also took the chance to speak to her about my UK SPG Amex free night (if you spent £25,000 in 1 year, you gained a free night reward for weekend stays up to a certain category (that I forgot. And yes, to those in the US, £25,000 spend a 1 free night limited to certain days, that's the UK credit card game for you). Anyway, that mapped across when I linked my accounts to a NC 1-4 free night up to 25,000 points. She agreed to cancel it and deposit my point. To those of you talking about worms and cheese, after spending an hour reading this entire thread and getting more and more anxious that there was no cheese, I am certainly full this morning! So despite the memo from Marriott it seems if escalated to the right person and for the right reason, they can and will upgrade. I did not want to push for a higher category at this time. |
I think this got asked a couple of times and didn't get answered, but are the 5-night certificates eligible for upgrade?
|
Called US SPG. Agent unfamiliar with TPs. She took some time talking to supervisor and determined cannot yet use TP for SPG properties. Must wait for IT integration.
|
Detach (OC) Only?
Has anyone attempted to ONLY detach an OC certificate? I need to cancel a stay (no later than tomorrow) with an OC attached to it but would like to wait to convert it to an NC in the hope I can bleed just a few more weeks of validity out of it (would like to use it in Oct 2019). Thinking if I can just get it detached, I can wait a few weeks before calling back in to have it converted so it can be reattached.
|
Currently on vacation in Europe. I'd like to call Marriott to try and deal with my Tier 1-3 cert. Anyone have a good number for me to try? Thanks.
|
Originally Posted by Ryanfozzie
(Post 30220365)
WOW, what can I say. The agent I spoke to really did restore my faith in Marriott, knowing that there are a few good eggs in there after all! Clearly wanting to get this done for me, she spoke to a supervisor and bam. 60,000 points later, I now have a NC 7 Night 1-5 with an expiry date of 1 year from today.
I also took the chance to speak to her about my UK SPG Amex free night (if you spent £25,000 in 1 year, you gained a free night reward for weekend stays up to a certain category (that I forgot. And yes, to those in the US, £25,000 spend a 1 free night limited to certain days, that's the UK credit card game for you). Anyway, that mapped across when I linked my accounts to a NC 1-4 free night up to 25,000 points. She agreed to cancel it and deposit my point. To those of you talking about worms and cheese, after spending an hour reading this entire thread and getting more and more anxious that there was no cheese, I am certainly full this morning! So despite the memo from Marriott it seems if escalated to the right person and for the right reason, they can and will upgrade. I did not want to push for a higher category at this time. Or was the NC7 a typo? I believe no one on the thread yet has been able to confirm the existence of an NC7 package (even if your package is a 5 night pkg), so this is a big data point if you did upgrade to NC7. From which category did you upgrade for 60k points? |
Originally Posted by meehgz
(Post 30221288)
I’m a little confused - what higher category would you have pushed for? NC8 doesn’t exist until 2019? Or was the NC7 a typo? I believe no one on the thread yet has been able to confirm the existence of an NC7 package (even if your package is a 5 night pkg), so this is a big data point if you did upgrade to NC7. From which category did you upgrade for 60k points? "60,000 points later, I now have a NC 7 Night 1-5 with an expiry date of 1 year from today." |
| All times are GMT -6. The time now is 1:32 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.