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Originally Posted by davidsc111
(Post 30750329)
Without going into the long story I'm wondering if someone can confirm something for me... Is there a way to tell if you have a "standard" award applied to a 7 night res or a TP? Marriott cleaned up a mistake on my account last week and I think that instead of converting my TP to the correct category they just cancelled it and deposited the difference in points and applied a standard award (6 + 1 free) instead... in the activity section of my account it states "Standard Redemption Rate 02/01/2019, Ordered -360,000 Rewards". For obvious reasons just trying to confirm. thx
All you should care is, does your balance change to less or more than before? Or it stays the same? Also what is the reservation saying? As in This Reservation has the e-Cert or it tells you you still need to order a cert? This tells you whether the reservation is already "paid for" or not paid yet. What you want to see / make sure, is that your reservation is "paid for" and your pt balance does not come short from previous. However Marriott handles the mistake correction, that would become irrelevant and you do not want to mess with it. |
Originally Posted by nabeelj
(Post 30750659)
For a TP cert attached, when looking at the reservation, the sum of the individual night points will *not* add up to the total. For example, for a NC5 7-day cert:
Code:
1 room(s) for 7 nights105K is actually the refund value of the NC5 7-day cert. |
Originally Posted by Happy
(Post 30751011)
The line item display in the Activity section is a complete mess - it does not give a good accounting trail that the customers can easily follow.
All you should care is, does your balance change to less or more than before? Or it stays the same? Also what is the reservation saying? As in This Reservation has the e-Cert or it tells you you still need to order a cert? This tells you whether the reservation is already "paid for" or not paid yet. |
Originally Posted by RedSun
(Post 30743438)
No, it shows the original date when the OC was converted to NC. Nov-2019. It has the correct NC6 code.
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Originally Posted by atojbk
(Post 30751180)
wow this really sucks. I have 2x certs expiring in October and I'm fully booked for the year... I'm assuming its still possible to get 45k points back for each at least?
Read back, someone posted the CS suggested him to hold on his certs and only convert it before expiration date so he would get almost a full year, versus convert it long before the original expiration date. pretty sure many people on this thread are in similar positions, i.e. holding on OCs. But if your certs are already in the NC form, then it probably is a tough uphill battle to get an extension. |
Originally Posted by Happy
(Post 30751518)
If your certs are still in the form of OC, then most likely when it is converted to NC, it would get a new date.
Read back, someone posted the CS suggested him to hold on his certs and only convert it before expiration date so he would get almost a full year, versus convert it long before the original expiration date. pretty sure many people on this thread are in similar positions, i.e. holding on OCs. But if your certs are already in the NC form, then it probably is a tough uphill battle to get an extension. |
I have a cert OC9 attached to hotel, but want to change dates. This will change my OC9 to NC6 when I do this right?
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Originally Posted by beagleflyer1977
(Post 30751670)
I have a cert OC9 attached to hotel, but want to change dates. This will change my OC9 to NC6 when I do this right?
Insist the rep to DETACH the cert without cancelling the reservation. This is the key. When the OC is detached, it would still be an OC. When the reservation is cancelled with the OC still attached, many things can happen. The most frequent happening is, the OC immediately is cashed out and the partial value of pts deposited to your account. At that point, you can still get your cert back although sometimes need to get supervisor involved, but the unfortunate thing is, it would become an NC once it is restored. So it depends on what you want it to be on how to approach the date change. |
I have been following this thread closely since I converted my certificate from OC5 830T/P830 to NC4 QP83. I was then hoping to see if I could convert from category 1-4 to category 5, to no avail. The chances were slim from what I read on this thread. Now, I had a different thought and question for you all. Could I use the travel package to make a reservation for someone else? Or could I make it under my name, and add others to the reservation, but not personally be there or check-in?
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With the upcoming category changes just announced could someone please refresh my memory: if you do a points advance booking before a hotel goes up from NC4 to NC5 can you then still attach an NC4 certificate to that reservation after the category change on March 5th? In theory the certificate should still cover the 150k points but I have a feeling they'll spin it the other way.
I would appreciate your help as every single property I'm considering for my OC1-5 is going up to NC5. |
Originally Posted by CosmicGirl
(Post 30754700)
With the upcoming category changes just announced could someone please refresh my memory: if you do a points advance booking before a hotel goes up from NC4 to NC5 can you then still attach an NC4 certificate to that reservation after the category change on March 5th? In theory the certificate should still cover the 150k points but I have a feeling they'll spin it the other way.
I would appreciate your help as every single property I'm considering for my OC1-5 is going up to NC5. |
Originally Posted by Happy
(Post 30752459)
No. It would not auto-change, if you DETACH the cert first.
Insist the rep to DETACH the cert without cancelling the reservation. This is the key. When the OC is detached, it would still be an OC. When the reservation is cancelled with the OC still attached, many things can happen. The most frequent happening is, the OC immediately is cashed out and the partial value of pts deposited to your account. At that point, you can still get your cert back although sometimes need to get supervisor involved, but the unfortunate thing is, it would become an NC once it is restored. So it depends on what you want it to be on how to approach the date change. |
Originally Posted by timbolam
(Post 30754512)
I have been following this thread closely since I converted my certificate from OC5 830T/P830 to NC4 QP83. I was then hoping to see if I could convert from category 1-4 to category 5, to no avail. The chances were slim from what I read on this thread. Now, I had a different thought and question for you all. Could I use the travel package to make a reservation for someone else? Or could I make it under my name, and add others to the reservation, but not personally be there or check-in?
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Originally Posted by CosmicGirl
(Post 30754700)
With the upcoming category changes just announced could someone please refresh my memory: if you do a points advance booking before a hotel goes up from NC4 to NC5 can you then still attach an NC4 certificate to that reservation after the category change on March 5th? In theory the certificate should still cover the 150k points but I have a feeling they'll spin it the other way.
I would appreciate your help as every single property I'm considering for my OC1-5 is going up to NC5. |
A little late to the game. Sorry if I missed something. Just confirming what I am able to glean: my OC 1-5 reservations need to have certs detached if I want to change reservation or property, is that right? The OC is good until its original expiration date. I can book elsewhere, but wise to do so before March 5, or experience a double devaluation if I hold and convert my OC 1-5 to a NC 1-4, before the original expiration (and in exchange for the double hit, I get a year extension, with the caveat that my MMV), is that about right? Any strategies for better CSR outcomes? Are there better times in the day to call? Just the number on the dashboard we all use? (I'm no ambassador.) My experiences with calling are mixed. Very. Others here similarly? |
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