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Originally Posted by MasterGeek
(Post 30175143)
Guys, you might be able to upgrade your certificates, bu you need to find a good agent to do it and GUIDE THEM.
What worked for me is:
You can tell whether the rep is willing or not by the first 3 min of conversation. The BAD part is you have no idea whom you would get after the 45 min to an hour on hold listening to the annoying robot messages that the volume could not be lowered. |
Originally Posted by Happy
(Post 30174838)
As of now, when I try to book an SPG property from Marriott site, it redirect me to the SPG OLD SYSTEM to finalize the booking.
Likewise when I try to book a Marriott property from SPG site, it redirect me to the Marriott site to finalize the booking. I would not hold my breadth that we could use those certs on SPG properties when Sept 18 comes, when right now they are not even bookable with regular bookings (both pay and ordinary points) on the Marriott site, and must be done on the Legacy SPG system whch never has the "cert" thing. It will require many codes to add the "cert" feature to SPG legacy system. The only hope would be they can migrate ALL SPG properties to the Marriott booking platform. Right now for the SPG properties I check. all of them redirect me to the legacy SPG booking engine.... |
Originally Posted by civicmon
(Post 30175699)
Agreed.... Same thing. They could convert the cert to usable points for the purposes of fixing this issue. That would make some sense and likely wouldn't require a ton of work. Of course... my trip is in mid October so I still have time but as it's the only Cat 4 Starwood and not a single Marriott hotel in the entire area (EZE), I'm outta luck if it sells out in the meantime.
I could book the property from the SPG site with full point value but my status on SPG site is only Plat while on the Marriott site it is PP. I am afraid if I book from the SPG site I will self-downgrade myself! Whoever still defends Marriott when now almost 3 weeks after the D-day we still have myriad issues not fixed needs to have their heads re-examined. On top of that, it is dead silent on the front of Travel Package which is where Marriott is determined to fleece the customers by down-match the categories versus up-match. The whole goal is to take as much point liability off the books while using the least possible cost to do so by giving the customers the least valuable hotel stays possible. |
Originally Posted by Happy
(Post 30174838)
As of now, when I try to book an SPG property from Marriott site, it redirect me to the SPG OLD SYSTEM to finalize the booking.
Likewise when I try to book a Marriott property from SPG site, it redirect me to the Marriott site to finalize the booking. Oh. for the 5th night free booking, on SPG site it shows the AVG pts per night incl the 5th night free in the calculation so each night shows pt charge. The same type of booking on Marriott site it shows the regular rate with the total of only 4 nights charged, with 1st night being free in the details, versus the 5th night. That is how we get when the IT is outsourced to China to do it by piece meal fashion. I would not hold my breadth that we could use those certs on SPG properties when Sept 18 comes, when right now they are not even bookable with regular bookings (both pay and ordinary points) on the Marriott site, and must be done on the Legacy SPG system whch never has the "cert" thing. It will require many codes to add the "cert" feature to SPG legacy system. The only hope would be they can migrate ALL SPG properties to the Marriott booking platform. Right now for the SPG properties I check. all of them redirect me to the legacy SPG booking engine.... |
Originally Posted by spgplat21
(Post 30175920)
Totally agree, that's why I'm just trying to get my three cancelled. I wanted to use them at an SPG property, but I can't have a million points tied up holding points reservations indefinitely on the off chance they will one day be able to figure out how to apply them to SPG reservations. Pretty frustrating, but if I can cancel them, I'd rather take the 5 nights I can definitely book now with the points refund vs. the potential to get 7 nights with the certificate.
Just follow the steps outlined by Mastergeek, without reordering. That was how I canceled mine. |
Originally Posted by Happy
(Post 30175889)
Whoever still defends Marriott when now almost 3 weeks after the D-day we still have myriad issues not fixed needs to have their heads re-examined. On top of that, it is dead silent on the front of Travel Package which is where Marriott is determined to fleece the customers by down-match the categories versus up-match. The whole goal is to take as much point liability off the books while using the least possible cost to do so by giving the customers the least valuable hotel stays possible.
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Has anyone successfully redeemed at pre-merger marriott 7-night travel package certificate at a SPG property? The SPG agents seem unable to use those certificates. I've gotten a certificate converted to the "new" code and am still not having any luck.
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Originally Posted by DziVang
(Post 30170679)
Anyone know if I can change dates on existing reservation booked with TP 7nights Cat 6 (new Cat 5)? Or I have to convert to new TP before I can rebook? I don't want to switch to new system as I need more points for same reservation. Thanks.
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Originally Posted by MasterGeek
(Post 30175143)
Guys, you might be able to upgrade your certificates, bu you need to find a good agent to do it and GUIDE THEM.
What worked for me is:
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Originally Posted by MasterGeek
(Post 30175143)
Guys, you might be able to upgrade your certificates, bu you need to find a good agent to do it and GUIDE THEM.
What worked for me is:
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Originally Posted by Safti
(Post 30177805)
Was this a 7 night or 5 night upgrade? Also, what category were you moving from or moving to?
NC5 QP91 = OC7 910T/P910 (refund value: 105K) |
Originally Posted by Safti
(Post 30177805)
Was this a 7 night or 5 night upgrade? Also, what category were you moving from or moving to?
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I tried to order a qp91 but instead they ordered a qp89 for 125k each
Originally Posted by MasterGeek
(Post 30168013)
I believe I figured the corresponding codes for packages in the new system. Please check your emails with subject "new reward order confirmation" to help me complete it. 5-night packages
7-night packages
Other 7-night packages
xx0T = initial package; Pxx0 = partial package; QPxx = post-merger converted partial package |
Originally Posted by bobby212345
(Post 30178348)
I tried to order a qp91 but instead they ordered a qp89 for 125k each |
Way to go, Marriott! Another layer of mess!
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