Longhaul cash upgrades to LH E/C/F [upto 6 weeks in advance]
#288
Join Date: Apr 2007
Location: 42mi from AMS
Programs: UA 1K 1MM, Marriott LT Au, Hilton C, IHG PtA
Posts: 576
Reservations and LH IT tell me N-class is not available, dummy booking shows N is available, so becoming somewhat of a farce. Somewhat puzzling that the website/app is seeing more options than an agent; would've figured it the other way round.
(more so that other upgrade options appear and then disappear, so the options are based on some view of inventory/fares)
Any insight as to if indeed this is a fault in the website/app or reservations agents needing a gentle nudge ?
#289
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,744
It could a matter of married segments... are you checking the complete route for N or just the one segement?
#290
Join Date: Apr 2007
Location: 42mi from AMS
Programs: UA 1K 1MM, Marriott LT Au, Hilton C, IHG PtA
Posts: 576
One would think that given the options differ per segment (no PE), it would take that logic into account; but I might be ascribing too much intelligence to programmers and their logic...
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#292
Join Date: Feb 2022
Programs: OS SEN, Marriott Titanium
Posts: 334
#293
Join Date: Nov 2018
Location: BRU
Programs: LH HON**
Posts: 402
My booking display offers fixed cash upgrades on all legs. Selecting one or many leads to an error:
(“The current booking situation required a recalculation of upgrade availabilities. Unfortunately, we can no longer offer you an upgrade for a fixed price. We kindly ask for your understanding. You may try to request an upgrade at a later point in time again. (119308)”)
Can customer service see and execute fixed cash upgrades, or will they just treat it as a regular booking change request to higher class (ie charging rebooking fee + fare class difference)?
(“The current booking situation required a recalculation of upgrade availabilities. Unfortunately, we can no longer offer you an upgrade for a fixed price. We kindly ask for your understanding. You may try to request an upgrade at a later point in time again. (119308)”)
Can customer service see and execute fixed cash upgrades, or will they just treat it as a regular booking change request to higher class (ie charging rebooking fee + fare class difference)?
#294
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,744
The call center can do the same fixed price upgrade. The ticket is not repriced, but the booking class is changed and an EMD is attached to the PNR to account for the upgrade. The underlying ticket stays the same.
#295
Join Date: Mar 2019
Programs: NZ Elite
Posts: 210
I called LH to enquire about upgrade availability from Premium Economy (N) to Business on an LH flight from HND - FRA. Call centre agent advised me that it was $570 USD for the upgrade, which I thought was very cheap. When I tried to do it online, the online system said the upgrade booking class was not available on that flight. So I was ready to pay the fare difference and then got told by the agent that it is a cash only upgrade available at the airport during check in. Agent advised me that it is very likely that there will be availability in J on this flight (flight is 5 months away BTW) and I'm better off paying for the upgrade at the airport if I wished to as it will be cheaper than the price she had quoted me.
I have not come across this before with other airlines in the past but has anyone had similar experience and has been able to successfully upgrade during check in ?
I have not come across this before with other airlines in the past but has anyone had similar experience and has been able to successfully upgrade during check in ?
#296
Join Date: Nov 2014
Location: Brisbane
Programs: BAEC Blue/Bronze, Krisflyer, Qantas
Posts: 426
Been offered an upgrade SIN -> FRA (Business P -> First): $1300 USD.
On 747-8
Does this seem inline with typical offers? It seems fair but probably double what it would take for me to snap it up immediately.
On 747-8
Does this seem inline with typical offers? It seems fair but probably double what it would take for me to snap it up immediately.
#297
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
I called LH to enquire about upgrade availability from Premium Economy (N) to Business on an LH flight from HND - FRA. Call centre agent advised me that it was $570 USD for the upgrade, which I thought was very cheap. When I tried to do it online, the online system said the upgrade booking class was not available on that flight. So I was ready to pay the fare difference and then got told by the agent that it is a cash only upgrade available at the airport during check in. Agent advised me that it is very likely that there will be availability in J on this flight (flight is 5 months away BTW) and I'm better off paying for the upgrade at the airport if I wished to as it will be cheaper than the price she had quoted me.
I have not come across this before with other airlines in the past but has anyone had similar experience and has been able to successfully upgrade during check in ?
I have not come across this before with other airlines in the past but has anyone had similar experience and has been able to successfully upgrade during check in ?
I am not 100% sure if Tokyo Haneda is an outstation that has compatible LH or contract employees to process an upgrade on the day of travel but it is possible in general to pay for an upgrade at check-in or if there is a LHG Lounge at the departure airport, at the lounge. However, in my experience, fixed upgrade offers or bid-upgrade would be cheaper.
In addition, online should work closer to the travel date.
#299
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Join Date: Nov 2008
Location: Utrecht, the Netherlands
Programs: Marriott LTP, Hilton Gold, ITA Elite+, Cathay S, Singapore S, Hertz PC, Avis PC
Posts: 3,162
Booked on UA 016 ticket, is there anyway to upgrade at the airport? Or no?
Apparently not possible to see prices/options in advance for codeshare flights?
Apparently not possible to see prices/options in advance for codeshare flights?
#300
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 12,352