Old Jul 8, 2013, 12:43 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.

Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
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New IHG Best Rate Guarantee - Discussion & Feedback

Old Nov 10, 2015, 5:43 am
  #7216  
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Originally Posted by daruda
Think I got my first refund of a stay 3 weeks ago.
However it is €45 less than the rate I paid.

I guess due to bank fees?

Does the rest in Europe experience the same? It seems they do the refund based on a US account and that's giving the high transaction fees.
Is it possible to get the refund on a mastercard?

Regards
Definitely bank fees - IHG doesn't pay any fee when they wired money back, also they wired in USD, so if your account is not USD your bank will charge you a conversion fee.
nacho is offline  
Old Nov 11, 2015, 10:46 am
  #7217  
 
Join Date: Aug 2004
Posts: 1,006
Looking for board advice

I'm willing to book a stay in HKG:
IHG lowest rate is "Double11 promotion" at 5.164HK$ but it prepaid and non refundable
IHG lowest refundable rate is "Advance Purchase" at 6.541HK$

Booking.com is offering a refundable (same as IHG Advance Purchase) rate at 5.164HK$

IHG brg team say my request isn't valid as they offer the same rate. But I'm looking for a refundable one!

What do you think?

Thanks
maclover
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Old Nov 11, 2015, 12:25 pm
  #7218  
 
Join Date: Sep 2006
Location: Arrecife
Programs: BA Silver, TK Silver, HH Diamond, IHG Plat AMB
Posts: 2,441
Originally Posted by maclover
Looking for board advice

I'm willing to book a stay in HKG:
IHG lowest rate is "Double11 promotion" at 5.164HK$ but it prepaid and non refundable
IHG lowest refundable rate is "Advance Purchase" at 6.541HK$

Booking.com is offering a refundable (same as IHG Advance Purchase) rate at 5.164HK$

IHG brg team say my request isn't valid as they offer the same rate. But I'm looking for a refundable one!

What do you think?

Thanks
maclover
You need to book the lowest available rate on IHG.com irrespective of whether that rate is refundable or non refundable.

Concerning your claim, the third party is not offering a lower rate than what IHG is offering on ihg.com, it is the same, cancellation policies aside.
Boddingtons is offline  
Old Nov 11, 2015, 12:37 pm
  #7219  
 
Join Date: Sep 2006
Location: Arrecife
Programs: BA Silver, TK Silver, HH Diamond, IHG Plat AMB
Posts: 2,441
what is the current response time?
Boddingtons is offline  
Old Nov 11, 2015, 12:45 pm
  #7220  
 
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Originally Posted by Boddingtons
what is the current response time?
6 hours
mitpat474 is offline  
Old Nov 11, 2015, 12:46 pm
  #7221  
 
Join Date: Feb 2013
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Originally Posted by Boddingtons
You need to book the lowest available rate on IHG.com irrespective of whether that rate is refundable or non refundable.

Concerning your claim, the third party is not offering a lower rate than what IHG is offering on ihg.com, it is the same, cancellation policies aside.
Indeed, you cant swap better cancellation times for the lower price criteria unfortunately...
mitpat474 is offline  
Old Nov 11, 2015, 12:57 pm
  #7222  
 
Join Date: Feb 2015
Posts: 61
I have a question.

If you want to make a claim, but the rate is only available through an aggregator such as hotelscombined or trivago and not directly on a website. Will they allow a claim if you say that they need to look on the aggregator and then click through on to the website?
TheBlackMamba is offline  
Old Nov 11, 2015, 4:37 pm
  #7223  
336
 
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Unfortunately they won't accept that. Needs to be available directly on the website.
336 is offline  
Old Nov 12, 2015, 5:16 am
  #7224  
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Originally Posted by TheBlackMamba
I have a question.

If you want to make a claim, but the rate is only available through an aggregator such as hotelscombined or trivago and not directly on a website. Will they allow a claim if you say that they need to look on the aggregator and then click through on to the website?
I think you can, you need to write hotelcombined as the page where you find the rate, then you can step by step guiding the agent to find the rate.

Do a flex rate in case it doesn't work.
nacho is offline  
Old Nov 12, 2015, 8:40 am
  #7225  
 
Join Date: Feb 2015
Posts: 61
Originally Posted by nacho
I think you can, you need to write hotelcombined as the page where you find the rate, then you can step by step guiding the agent to find the rate.

Do a flex rate in case it doesn't work.
I think I already found an other solution, only need to test it now. But thanks for the advice ^

And I almost always use flex rates
TheBlackMamba is offline  
Old Nov 12, 2015, 9:41 am
  #7226  
336
 
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Hiding the referral code in the link won't work.
336 is offline  
Old Nov 13, 2015, 4:35 am
  #7227  
 
Join Date: Sep 2004
Location: The Bay Area, USA
Posts: 156
Claim denied because Travelzoo "package" is greater than IHG and not equal

I am quite frustrated with this IHG BRG "package exclusion" clause.

Currently at Travelzoo there is a refundable rate of $229/night for a partial ocean view room on a weekend at the IC The Clement Monterey, CA.

This "package" includes: free wifi, a $50 spa credit, 25% off lunch or dinner.

The same Partial Ocean view "room only" is $404/night with the same refund policy. And of course there is no equivalent package at IHG.

Claim filed within 24 hours but the greater Travelzoo offering is deemed by IHG to be a package and not equivalent to the IHG reservation made and thus denied.

Does this make any sense where the greater competitor offering is not available at IHG and thus is does not meet the "equivalent package" terms. I can understand the package exclusion terms if one was trying to compare rates with different extras, but IHG's has NO extras vs the Travelzoo offer.
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Old Nov 13, 2015, 1:17 pm
  #7228  
 
Join Date: Apr 2007
Posts: 356
Are you allowed to have 2 BPG claims within 14 days if the hotels are separated more than 50 miles from each other?
daruda is offline  
Old Nov 13, 2015, 4:46 pm
  #7229  
 
Join Date: Sep 2012
Location: DUS
Posts: 199
Originally Posted by daruda
Are you allowed to have 2 BPG claims within 14 days if the hotels are separated more than 50 miles from each other?
Yes you are.
BorussiaMG is offline  
Old Nov 14, 2015, 1:16 pm
  #7230  
 
Join Date: Nov 2012
Posts: 1,081
Approved claim for Indigo Chelsea in NYC, but still have not adjusted my rate... Has anyone had a successful BRG there? I am hoping there will be a rate adjustment... not a cheque.
DealAddict is offline  

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