Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Nov 10, 2015, 4:43 am
#7216
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,325
Think I got my first refund of a stay 3 weeks ago.
However it is €45 less than the rate I paid.
I guess due to bank fees?
Does the rest in Europe experience the same? It seems they do the refund based on a US account and that's giving the high transaction fees.
Is it possible to get the refund on a mastercard?
Regards
However it is €45 less than the rate I paid.
I guess due to bank fees?
Does the rest in Europe experience the same? It seems they do the refund based on a US account and that's giving the high transaction fees.
Is it possible to get the refund on a mastercard?
Regards
Nov 11, 2015, 9:46 am
#7217
Join Date: Aug 2004
Posts: 1,006
Looking for board advice 
I'm willing to book a stay in HKG:
IHG lowest rate is "Double11 promotion" at 5.164HK$ but it prepaid and non refundable
IHG lowest refundable rate is "Advance Purchase" at 6.541HK$
Booking.com is offering a refundable (same as IHG Advance Purchase) rate at 5.164HK$
IHG brg team say my request isn't valid as they offer the same rate. But I'm looking for a refundable one!
What do you think?
Thanks
maclover
I'm willing to book a stay in HKG:
IHG lowest rate is "Double11 promotion" at 5.164HK$ but it prepaid and non refundable
IHG lowest refundable rate is "Advance Purchase" at 6.541HK$
Booking.com is offering a refundable (same as IHG Advance Purchase) rate at 5.164HK$
IHG brg team say my request isn't valid as they offer the same rate. But I'm looking for a refundable one!
What do you think?
Thanks
maclover
Nov 11, 2015, 11:25 am
#7218
Join Date: Sep 2006
Location: Arrecife
Programs: BA Silver, TK Silver, HH Diamond, IHG Plat AMB
Posts: 2,441
Looking for board advice
I'm willing to book a stay in HKG:
IHG lowest rate is "Double11 promotion" at 5.164HK$ but it prepaid and non refundable
IHG lowest refundable rate is "Advance Purchase" at 6.541HK$
Booking.com is offering a refundable (same as IHG Advance Purchase) rate at 5.164HK$
IHG brg team say my request isn't valid as they offer the same rate. But I'm looking for a refundable one!
What do you think?
Thanks
maclover
I'm willing to book a stay in HKG:
IHG lowest rate is "Double11 promotion" at 5.164HK$ but it prepaid and non refundable
IHG lowest refundable rate is "Advance Purchase" at 6.541HK$
Booking.com is offering a refundable (same as IHG Advance Purchase) rate at 5.164HK$
IHG brg team say my request isn't valid as they offer the same rate. But I'm looking for a refundable one!
What do you think?
Thanks
maclover
Concerning your claim, the third party is not offering a lower rate than what IHG is offering on ihg.com, it is the same, cancellation policies aside.
Nov 11, 2015, 11:37 am
#7219
Join Date: Sep 2006
Location: Arrecife
Programs: BA Silver, TK Silver, HH Diamond, IHG Plat AMB
Posts: 2,441
what is the current response time?
Nov 11, 2015, 11:45 am
#7220
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Nov 11, 2015, 11:46 am
#7221
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
You need to book the lowest available rate on IHG.com irrespective of whether that rate is refundable or non refundable.
Concerning your claim, the third party is not offering a lower rate than what IHG is offering on ihg.com, it is the same, cancellation policies aside.
Concerning your claim, the third party is not offering a lower rate than what IHG is offering on ihg.com, it is the same, cancellation policies aside.
Nov 11, 2015, 11:57 am
#7222
Join Date: Feb 2015
Posts: 61
I have a question.
If you want to make a claim, but the rate is only available through an aggregator such as hotelscombined or trivago and not directly on a website. Will they allow a claim if you say that they need to look on the aggregator and then click through on to the website?
If you want to make a claim, but the rate is only available through an aggregator such as hotelscombined or trivago and not directly on a website. Will they allow a claim if you say that they need to look on the aggregator and then click through on to the website?
Nov 11, 2015, 3:37 pm
#7223
Join Date: Apr 2013
Posts: 1,443
Unfortunately they won't accept that. Needs to be available directly on the website.
Nov 12, 2015, 4:16 am
#7224
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,325
I have a question.
If you want to make a claim, but the rate is only available through an aggregator such as hotelscombined or trivago and not directly on a website. Will they allow a claim if you say that they need to look on the aggregator and then click through on to the website?
If you want to make a claim, but the rate is only available through an aggregator such as hotelscombined or trivago and not directly on a website. Will they allow a claim if you say that they need to look on the aggregator and then click through on to the website?
Do a flex rate in case it doesn't work.
Nov 12, 2015, 7:40 am
#7225
Join Date: Feb 2015
Posts: 61
And I almost always use flex rates
Nov 12, 2015, 8:41 am
#7226
Join Date: Apr 2013
Posts: 1,443
Hiding the referral code in the link won't work.
Nov 13, 2015, 3:35 am
#7227
Join Date: Sep 2004
Location: The Bay Area, USA
Posts: 159
Claim denied because Travelzoo "package" is greater than IHG and not equal
I am quite frustrated with this IHG BRG "package exclusion" clause.
Currently at Travelzoo there is a refundable rate of $229/night for a partial ocean view room on a weekend at the IC The Clement Monterey, CA.
This "package" includes: free wifi, a $50 spa credit, 25% off lunch or dinner.
The same Partial Ocean view "room only" is $404/night with the same refund policy. And of course there is no equivalent package at IHG.
Claim filed within 24 hours but the greater Travelzoo offering is deemed by IHG to be a package and not equivalent to the IHG reservation made and thus denied.
Does this make any sense where the greater competitor offering is not available at IHG and thus is does not meet the "equivalent package" terms. I can understand the package exclusion terms if one was trying to compare rates with different extras, but IHG's has NO extras vs the Travelzoo offer.
Currently at Travelzoo there is a refundable rate of $229/night for a partial ocean view room on a weekend at the IC The Clement Monterey, CA.
This "package" includes: free wifi, a $50 spa credit, 25% off lunch or dinner.
The same Partial Ocean view "room only" is $404/night with the same refund policy. And of course there is no equivalent package at IHG.
Claim filed within 24 hours but the greater Travelzoo offering is deemed by IHG to be a package and not equivalent to the IHG reservation made and thus denied.
Does this make any sense where the greater competitor offering is not available at IHG and thus is does not meet the "equivalent package" terms. I can understand the package exclusion terms if one was trying to compare rates with different extras, but IHG's has NO extras vs the Travelzoo offer.
Nov 13, 2015, 12:17 pm
#7228
Join Date: Apr 2007
Posts: 396
Are you allowed to have 2 BPG claims within 14 days if the hotels are separated more than 50 miles from each other?
Nov 14, 2015, 12:16 pm
#7230
Join Date: Nov 2012
Posts: 1,085
Approved claim for Indigo Chelsea in NYC, but still have not adjusted my rate... Has anyone had a successful BRG there? I am hoping there will be a rate adjustment... not a cheque.