Old Jul 8, 13, 12:43 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.

Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
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New IHG Best Rate Guarantee - Discussion & Feedback

Old Dec 15, 15, 5:48 pm
  #7306  
 
Join Date: Jul 2011
Location: Melbourne
Programs: QF Gold
Posts: 1,068
Originally Posted by Delectatio View Post
Depends what the cancellation policy is (it has to be EXACTLY the same)... and it's always better to compare the same 'package' (IHG.com rate WITH breakfast, which would make the IHG rate even higher). If these are prepaid rates, there is a risk for you if they won't honor their BRG (I had this before and won't do BRG's for prepaid rates anymore).
Yea they are prepaid rates. It seems they are pretty consistently lower on those couple of sites and was just looking for experience from people who may have attempted a claim. I tried a refundable rate but it got rejected because of differences in the cancellation policies.

If anyone is able to PM any sites they have used successfully for both the Berlin IC and the Buenos Aires IC it would be massively appreciated.
travelislife is offline  
Old Dec 16, 15, 4:25 am
  #7307  
 
Join Date: Sep 2006
Location: Arrecife
Programs: BA Silver, TK Silver, HH Diamond, IHG Plat AMB
Posts: 2,439
Anyone have an idea on the current response time?

Presently 12hrs since claim now.
Boddingtons is offline  
Old Dec 16, 15, 4:51 am
  #7308  
336
 
Join Date: Apr 2013
Posts: 1,310
Slowish. 10-16h.
336 is offline  
Old Dec 16, 15, 5:09 am
  #7309  
 
Join Date: Feb 2010
Posts: 284
Anyone know any site to make claim for ic toronto centre


Originally Posted by travelislife View Post
Yea they are prepaid rates. It seems they are pretty consistently lower on those couple of sites and was just looking for experience from people who may have attempted a claim. I tried a refundable rate but it got rejected because of differences in the cancellation policies.

If anyone is able to PM any sites they have used successfully for both the Berlin IC and the Buenos Aires IC it would be massively appreciated.
craigmmorq4 is offline  
Old Dec 16, 15, 12:19 pm
  #7310  
 
Join Date: Sep 2006
Location: Arrecife
Programs: BA Silver, TK Silver, HH Diamond, IHG Plat AMB
Posts: 2,439
To update. 18 hours. Plat Ambassador

IC GVA approved.
Boddingtons is offline  
Old Dec 16, 15, 5:40 pm
  #7311  
 
Join Date: Mar 2015
Location: Belgium
Programs: Gold Star Alliance,IHG Spire Ambassador, Starwood, Hilton Honor Diamond, Silver Accor, Diamond Hyatt
Posts: 68
Anyone stayed in Crowne Plaza London Battersea ? Adjusted or paid ?
Lotfi070 is offline  
Old Dec 16, 15, 10:27 pm
  #7312  
 
Join Date: Sep 2007
Programs: Yorkshire Coastliner
Posts: 1,275
Originally Posted by Lotfi070 View Post
Anyone stayed in Crowne Plaza London Battersea ? Adjusted or paid ?
Yes - not the best location but the views over the Thames are fantastic. Rate was not adjusted and I was upgraded to an enormous penthouse suite. This was in June.
patgarrett is offline  
Old Dec 17, 15, 5:08 am
  #7313  
 
Join Date: Feb 2010
Posts: 284
What site did you get best rate from if u dont mind me asking?
craigmmorq4 is offline  
Old Dec 17, 15, 5:20 am
  #7314  
 
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
Originally Posted by craigmmorq4 View Post
What site did you get best rate from if u dont mind me asking?
Personally refrain from asking publicly, perhaps send a private message. If he/she was to post the site they used it could potentially ruin it by multiple claims from lurkers etc.
mitpat474 is offline  
Old Dec 22, 15, 12:55 am
  #7315  
 
Join Date: Apr 2010
Posts: 445
Question

Has anyone else experienced problems getting a reply from the BRG desk recently?
kexbox is offline  
Old Dec 22, 15, 3:00 am
  #7316  
 
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
Originally Posted by kexbox View Post
Has anyone else experienced problems getting a reply from the BRG desk recently?
nope just had one this morning.
mitpat474 is offline  
Old Dec 22, 15, 2:28 pm
  #7317  
 
Join Date: May 2010
Posts: 393
Originally Posted by kexbox View Post
Has anyone else experienced problems getting a reply from the BRG desk recently?
Five of my recent claims went unanswered, follow up e-mail ignored. I had about 6 approved BRG nights this year, but a bunch of paid stays too. Wondering if they 'put you on the list' permanently, anyone knows?
nycvisitor is online now  
Old Dec 22, 15, 4:48 pm
  #7318  
 
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
Originally Posted by nycvisitor View Post
Five of my recent claims went unanswered, follow up e-mail ignored. I had about 6 approved BRG nights this year, but a bunch of paid stays too. Wondering if they 'put you on the list' permanently, anyone knows?
Highly doubt it.
mitpat474 is offline  
Old Dec 22, 15, 5:30 pm
  #7319  
 
Join Date: Apr 2004
Location: YVR
Programs: AC SE, UA PLAT, EK GOLD, Hilton Diamond
Posts: 407
Same issue here. Made two claims for the same dates and hotels in the past 72 hours. Neither one has been followed up on.
M Singh is offline  
Old Dec 23, 15, 1:22 am
  #7320  
 
Join Date: Nov 2009
Posts: 822
for those that have been getting responses, what's the current wait time?
FlyingHigh20 is offline  

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