Claim denied because Travelzoo "package" is greater than IHG and not equal
I am quite frustrated with this IHG BRG "package exclusion" clause.
Currently at Travelzoo there is a refundable rate of $229/night for a partial ocean view room on a weekend at the IC The Clement Monterey, CA.
This "package" includes: free wifi, a $50 spa credit, 25% off lunch or dinner.
The same Partial Ocean view "room only" is $404/night with the same refund policy. And of course there is no equivalent package at IHG.
Claim filed within 24 hours but the greater Travelzoo offering is deemed by IHG to be a package and not equivalent to the IHG reservation made and thus denied.
Does this make any sense where the greater competitor offering is not available at IHG and thus is does not meet the "equivalent package" terms. I can understand the package exclusion terms if one was trying to compare rates with different extras, but IHG's has NO extras vs the Travelzoo offer.