Old Jul 8, 2013, 11:43 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.

Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
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New IHG Best Rate Guarantee - Discussion & Feedback

Old Oct 29, 2015, 4:23 pm
  #7186  
 
Join Date: Oct 2015
Posts: 115
I got verification 6 hours ago.

So this means there was a delay of 14 hours
TravelUnlimited is offline  
Old Oct 30, 2015, 12:59 am
  #7187  
 
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro; United Premier Platinum
Posts: 1,928
Originally Posted by TravelUnlimited
I got verification 6 hours ago.

So this means there was a delay of 14 hours
Are you Spire? (Can't see blurbs on mobile app.) I am platinum and haven't gotten anything. It's going to be a rejection based on the observations above, but it's been OVER 24 hours since the BRG claim was submitted and nothing. Stay was this weekend so I ended up cancelling.
TravelLawyer is offline  
Old Oct 30, 2015, 6:13 am
  #7188  
 
Join Date: Oct 2015
Posts: 115
Nope, I'm not spire.

Maybe your claim got lost?

I did also sent the same claim again after 8 hours I think. I only received one answer. So possibly my first claim also got lost...
TravelUnlimited is offline  
Old Nov 1, 2015, 11:09 am
  #7189  
 
Join Date: Apr 2007
Posts: 392
Will they handle you different when you got some claims approved? My first three claims were rather easy and approved fast. But now I notice they try everything to deny it.

For example yesterdat I submitted a 100% valid claim, however somehow they let the site change their price. You even notice when searching the hotel on the ota the older price pops up and than changes after a couple of seconds...

This way it's almost impossible again to get a claim approved. Do they use like a blacklist or something?
daruda is offline  
Old Nov 2, 2015, 7:25 am
  #7190  
 
Join Date: Jan 2008
Location: The Netherlands
Posts: 46
Not possible to book anymore

Had 2 claims approved in the last 3 months, and suddenly they stopped selling ALL IHG Hotels on this particular site.... Anyone had this experience before?
RobbertS is offline  
Old Nov 2, 2015, 8:04 am
  #7191  
 
Join Date: Aug 2014
Location: Antwerpen - Belgium
Programs: HHonors Diamond, Melia Silver, NH silver, H10 Class
Posts: 661
Originally Posted by RobbertS
Had 2 claims approved in the last 3 months, and suddenly they stopped selling ALL IHG Hotels on this particular site.... Anyone had this experience before?
Not the same experience but the website that I used (also 2 approved BRG's) is no longer showing the screen with the same cancellation terms as theirs >>> meaning I can't use them any longer :-((
Delectatio is offline  
Old Nov 2, 2015, 8:29 am
  #7192  
 
Join Date: May 2014
Posts: 1,870
Unfortunately I think those sorts of things are exactly how the BRG program is supposed to work - corporate rewards us for making them aware of undercutting, and they then change those rates or terms so they are not being undercut anymore =/
synergistic is offline  
Old Nov 2, 2015, 3:32 pm
  #7193  
 
Join Date: Oct 2015
Posts: 115
Also, the longer the BPG program exist, the more people get aware of it. The more claims filed. And more people will get denied otherwise to much economical damage. And they will do the things as already mentionned above
TravelUnlimited is offline  
Old Nov 3, 2015, 9:34 am
  #7194  
 
Join Date: Nov 2015
Posts: 8
Increasingly I'm finding it hard to find an OTA rate that has the same cancellation dates as IHG (often it's the day before). Any suggestions?
andy1585 is offline  
Old Nov 4, 2015, 6:23 am
  #7195  
 
Join Date: Aug 2008
Posts: 1,470
32 hours since claim, less than 3 hours before cancellation window expires, no reply

Am a Platinum member and have not had any reply to my BRG claim filed more than 32 hours ago and the cancellation deadline is due to expire very soon.

Does IHG provide any compensation for not adhering to their own deadlines for responding to a BRG claim? I know that Hilton automatically approves a claim if there is no response by 24 hours. What does IHG do?
shonamac is offline  
Old Nov 4, 2015, 6:54 am
  #7196  
 
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Originally Posted by phoochka
Am a Platinum member and have not had any reply to my BRG claim filed more than 32 hours ago and the cancellation deadline is due to expire very soon.

Does IHG provide any compensation for not adhering to their own deadlines for responding to a BRG claim? I know that Hilton automatically approves a claim if there is no response by 24 hours. What does IHG do?
nothing, i think they might have lost your claim though
mitpat474 is offline  
Old Nov 4, 2015, 6:54 am
  #7197  
336
 
Join Date: Apr 2013
Posts: 1,443
They will never answer for that claim.

Make a new reservation, and a new claim. Might just be in time, as response times today are around 3/6h.

Last edited by 336; Nov 4, 2015 at 8:06 am
336 is offline  
Old Nov 4, 2015, 7:26 am
  #7198  
 
Join Date: Oct 2015
Posts: 115
Did someone recently succeed at a bpg in ic amstel
Amsterdam?
TravelUnlimited is offline  
Old Nov 5, 2015, 12:25 am
  #7199  
 
Join Date: Apr 2007
Posts: 392
I als tried to submit multiple claims for one confirmation.
My first was approved, but got a strange reply for the second one, hope it doesn't affect my approved free night...

Certainly the "In this case, the free night will not be applied in this claim." is strange.

Dear xxx,

Thank you for contacting our office regarding the Best Price Guarantee in reference to rates at the xxxx. We appreciate the opportunity to assist you with this matter.

Our records show that a free night was awarded for reservation with the same confirmation # under case # xxxx. At the same time, please be informed that the intention of the program is to provide only one free night per stay and for connecting reservations made by the guest or his household members at IHG hotels within 50 miles of each other.

IHG reserves the right to cancel a previously awarded free night and to cancel the lower prices for the rest of the nights of a multi-night reservation if it is found that a customer has violated or circumvented the Best Price Guarantee Terms & Conditions. Resale of rooms eligible for the Best Price Guarantee is strictly prohibited. In the event IHG believes that a room eligible for the Best Price Guarantee has been resold, or the Best Price Guarantee is otherwise being intentionally abused or manipulated to circumvent its intent, we reserve the right to cancel the previously-awarded free room night and to cancel the lower prices for the rest of the nights of a multi-night reservation, and to reject future Best Price Guarantee claims from any persons who participated in such actions.

In this case, the free night will not be applied in this claim.

We encourage you to learn about our Guarantee and view our Terms & Conditions. If you have any questions or concerns, please feel free to contact us again.
daruda is offline  
Old Nov 5, 2015, 12:40 am
  #7200  
336
 
Join Date: Apr 2013
Posts: 1,443
Your first claim is approved. Congrats.

Your second claim can not be approved because you already got an approved BPG.

No changes to the first approved claim.
336 is offline  

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