Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
May 7, 2014, 10:46 am
#5821
Join Date: Jul 2005
Location: Manchester, UK
Programs: IHG Spire Ambassador, HH Diamond
Posts: 945
May 7, 2014, 11:03 am
#5823
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
May 7, 2014, 2:25 pm
#5824
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
That the issue, you can not submit again, as IHG BRG team will automatically reject as not subbed within 24hours of your IHG booking,
May 7, 2014, 3:14 pm
#5825
Join Date: May 2004
Location: DAY
Posts: 513
It's been 4 days now for me and still no response. Just last month they were responding within a matter of hours.
May 7, 2014, 5:28 pm
#5826
Join Date: Aug 2004
Location: EDI
Programs: A3-G
Posts: 194
got email from them today about 31 hours waited
seem rules again
Claims for hotels within fifty (50) miles of your home address are not eligible for the Guarantee
Additional Free Night Restrictions. Claims for hotels within fifty (50) miles of your home address are not eligible for the Guarantee. Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person or anyone in the same household will be accepted for the same date. If an individual or members of the same household make multiple claims for two or more nights in the same seven (7) day period at the same IHG hotel or at different IHG hotels within fifty (50) miles of each other, the claims will be treated as, and limited to, one claim for one stay, even if booked through more than one reservation, and only the Best Price Guarantee claim for the first night will be honored. In the event of a valid claim, reservations are non-transferable after the claim is found to be valid, and the name on the reservation must remain the same as when the claim is verified and no additional names may be added to the reservation after the claim is found to be valid. Valid government issued ID is required upon check-in that matches the name found on the reservation. Employees of any IHG company or employees at any IHG hotel are not eligible for the Best Price Guarantee.
seem rules again
Claims for hotels within fifty (50) miles of your home address are not eligible for the Guarantee
Additional Free Night Restrictions. Claims for hotels within fifty (50) miles of your home address are not eligible for the Guarantee. Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person or anyone in the same household will be accepted for the same date. If an individual or members of the same household make multiple claims for two or more nights in the same seven (7) day period at the same IHG hotel or at different IHG hotels within fifty (50) miles of each other, the claims will be treated as, and limited to, one claim for one stay, even if booked through more than one reservation, and only the Best Price Guarantee claim for the first night will be honored. In the event of a valid claim, reservations are non-transferable after the claim is found to be valid, and the name on the reservation must remain the same as when the claim is verified and no additional names may be added to the reservation after the claim is found to be valid. Valid government issued ID is required upon check-in that matches the name found on the reservation. Employees of any IHG company or employees at any IHG hotel are not eligible for the Best Price Guarantee.
May 7, 2014, 7:02 pm
#5827
Join Date: Nov 2009
Posts: 827
I now have one that's well over two days now. Something's going on over at the brg department....my claim is a simple one that wouldn't require further research either.
May 7, 2014, 7:16 pm
#5828
Join Date: Apr 2005
Location: E14
Programs: BA GGL, Marriott, IHG, Sirius, Dusit, Thai, Virgin, Hyatt, BAA, AS, AA(both)
Posts: 1,240
got email from them today about 31 hours waited
seem rules again
Claims for hotels within fifty (50) miles of your home address are not eligible for the Guarantee
Additional Free Night Restrictions. Claims for hotels within fifty (50) miles of your home address are not eligible for the Guarantee. Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person or anyone in the same household will be accepted for the same date. If an individual or members of the same household make multiple claims for two or more nights in the same seven (7) day period at the same IHG hotel or at different IHG hotels within fifty (50) miles of each other, the claims will be treated as, and limited to, one claim for one stay, even if booked through more than one reservation, and only the Best Price Guarantee claim for the first night will be honored. In the event of a valid claim, reservations are non-transferable after the claim is found to be valid, and the name on the reservation must remain the same as when the claim is verified and no additional names may be added to the reservation after the claim is found to be valid. Valid government issued ID is required upon check-in that matches the name found on the reservation. Employees of any IHG company or employees at any IHG hotel are not eligible for the Best Price Guarantee.
seem rules again
Claims for hotels within fifty (50) miles of your home address are not eligible for the Guarantee
Additional Free Night Restrictions. Claims for hotels within fifty (50) miles of your home address are not eligible for the Guarantee. Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person or anyone in the same household will be accepted for the same date. If an individual or members of the same household make multiple claims for two or more nights in the same seven (7) day period at the same IHG hotel or at different IHG hotels within fifty (50) miles of each other, the claims will be treated as, and limited to, one claim for one stay, even if booked through more than one reservation, and only the Best Price Guarantee claim for the first night will be honored. In the event of a valid claim, reservations are non-transferable after the claim is found to be valid, and the name on the reservation must remain the same as when the claim is verified and no additional names may be added to the reservation after the claim is found to be valid. Valid government issued ID is required upon check-in that matches the name found on the reservation. Employees of any IHG company or employees at any IHG hotel are not eligible for the Best Price Guarantee.
May 7, 2014, 8:44 pm
#5830
Join Date: May 2006
Location: FRA
Programs: MR Gold, IHG Gold AMB
Posts: 262
May 7, 2014, 8:47 pm
#5831
Join Date: May 2006
Location: FRA
Programs: MR Gold, IHG Gold AMB
Posts: 262
Submitted a claim 5 days ago. Check-in & cancellation cutoff is tomorrow. No reply so far. Is this their new strategy to deny claims, by just ignoring them?
May 7, 2014, 9:35 pm
#5832
Join Date: Jun 2013
Posts: 2,363
Tried to get an amoma.com BRG through... To no avail....
May 7, 2014, 9:44 pm
#5833
Join Date: Mar 2013
Location: NYC
Programs: AAdvantage, UA Mileage Plus, IHG Rewards Club
Posts: 379
Waited 5 days now. No response so far.
May 8, 2014, 12:48 am
#5835
Join Date: Jul 2003
Location: Northern VA, MSP
Programs: Marriott Platinum, US Silver
Posts: 49
I'm in the same boat, submitted last Friday, check-in is tomorrow. I called their 1-800 number and was told they had no ability to look into the status of my claim and that I should fill out the best price guarantee form and in the comment section ask for an update. I haven't received a respone from that.