Old Jul 8, 13, 12:43 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.

Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
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New IHG Best Rate Guarantee - Discussion & Feedback

Old May 7, 14, 11:46 am
  #5821  
 
Join Date: Jul 2005
Location: Manchester, UK
Programs: IHG Spire Ambassador, HH Diamond
Posts: 903
Originally Posted by DaveInLA View Post
Is IHG supposed to contact us to notify us that they received out claim, or is the BRG acceptance/denial the first contact?
the latter
Geoggy is offline  
Old May 7, 14, 11:51 am
  #5822  
 
Join Date: Sep 2012
Posts: 4,420
Originally Posted by Geoggy View Post
the latter
I see. Most people here seem to hear from them within 30-35 hours. If I don't hear from them after 2-3 days, should I just submit it again or should I chat with IHG online or call?
DaveInLA is offline  
Old May 7, 14, 12:03 pm
  #5823  
 
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
Originally Posted by DaveInLA View Post
I see. Most people here seem to hear from them within 30-35 hours. If I don't hear from them after 2-3 days, should I just submit it again or should I chat with IHG online or call?
email: [email protected]

with ref to you reservation number
mitpat474 is offline  
Old May 7, 14, 3:25 pm
  #5824  
 
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Originally Posted by DaveInLA View Post
I see. Most people here seem to hear from them within 30-35 hours. If I don't hear from them after 2-3 days, should I just submit it again or should I chat with IHG online or call?
That the issue, you can not submit again, as IHG BRG team will automatically reject as not subbed within 24hours of your IHG booking,
scubaccr is offline  
Old May 7, 14, 4:14 pm
  #5825  
 
Join Date: May 2004
Location: DAY
Posts: 502
It's been 4 days now for me and still no response. Just last month they were responding within a matter of hours.
UAL123 is offline  
Old May 7, 14, 6:28 pm
  #5826  
 
Join Date: Aug 2004
Location: EDI
Programs: A3-G
Posts: 192
got email from them today about 31 hours waited

seem rules again


Claims for hotels within fifty (50) miles of your home address are not eligible for the Guarantee

Additional Free Night Restrictions. Claims for hotels within fifty (50) miles of your home address are not eligible for the Guarantee. Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person or anyone in the same household will be accepted for the same date. If an individual or members of the same household make multiple claims for two or more nights in the same seven (7) day period at the same IHG hotel or at different IHG hotels within fifty (50) miles of each other, the claims will be treated as, and limited to, one claim for one stay, even if booked through more than one reservation, and only the Best Price Guarantee claim for the first night will be honored. In the event of a valid claim, reservations are non-transferable after the claim is found to be valid, and the name on the reservation must remain the same as when the claim is verified and no additional names may be added to the reservation after the claim is found to be valid. Valid government issued ID is required upon check-in that matches the name found on the reservation. Employees of any IHG company or employees at any IHG hotel are not eligible for the Best Price Guarantee.
United935 is offline  
Old May 7, 14, 8:02 pm
  #5827  
 
Join Date: Nov 2009
Posts: 822
I now have one that's well over two days now. Something's going on over at the brg department....my claim is a simple one that wouldn't require further research either.
FlyingHigh20 is offline  
Old May 7, 14, 8:16 pm
  #5828  
 
Join Date: Apr 2005
Location: E14
Programs: BA GGL, Marriott, IHG, Sirius, Dusit, Thai, Virgin, Hyatt, BAA, AS, AA(both)
Posts: 1,108
Originally Posted by United935 View Post
got email from them today about 31 hours waited

seem rules again


Claims for hotels within fifty (50) miles of your home address are not eligible for the Guarantee

Additional Free Night Restrictions. Claims for hotels within fifty (50) miles of your home address are not eligible for the Guarantee. Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person or anyone in the same household will be accepted for the same date. If an individual or members of the same household make multiple claims for two or more nights in the same seven (7) day period at the same IHG hotel or at different IHG hotels within fifty (50) miles of each other, the claims will be treated as, and limited to, one claim for one stay, even if booked through more than one reservation, and only the Best Price Guarantee claim for the first night will be honored. In the event of a valid claim, reservations are non-transferable after the claim is found to be valid, and the name on the reservation must remain the same as when the claim is verified and no additional names may be added to the reservation after the claim is found to be valid. Valid government issued ID is required upon check-in that matches the name found on the reservation. Employees of any IHG company or employees at any IHG hotel are not eligible for the Best Price Guarantee.
I'd suggest checking the latest t and c's to be sure that the BRG team are using the most up to date ones - I'm certain the 50 miles home requirement disappeared a little while ago
E14 26C is offline  
Old May 7, 14, 8:43 pm
  #5829  
 
Join Date: Apr 2013
Programs: SPG Plat, HH Gold
Posts: 221
Originally Posted by United935 View Post
got email from them today about 31 hours waited

seem rules again


Claims for hotels within fifty (50) miles of your home address are not eligible for the Guarantee
I remember the above was removed from the T&C....
SgFred is offline  
Old May 7, 14, 9:44 pm
  #5830  
 
Join Date: May 2006
Location: FRA
Programs: MR Gold, IHG Gold AMB
Posts: 261
Originally Posted by United935 View Post
got email from them today about 31 hours waited

seem rules again

Claims for hotels within fifty (50) miles of your home address are not eligible for the Guarantee
There is no such rule at the moment. Got removed a while ago. https://www.ihg.com/hotels/us/en/cus...rms-conditions
elva is offline  
Old May 7, 14, 9:47 pm
  #5831  
 
Join Date: May 2006
Location: FRA
Programs: MR Gold, IHG Gold AMB
Posts: 261
Submitted a claim 5 days ago. Check-in & cancellation cutoff is tomorrow. No reply so far. Is this their new strategy to deny claims, by just ignoring them?
elva is offline  
Old May 7, 14, 10:35 pm
  #5832  
 
Join Date: Jun 2013
Posts: 2,236
Tried to get an amoma.com BRG through... To no avail....
ZBigFam is offline  
Old May 7, 14, 10:44 pm
  #5833  
 
Join Date: Mar 2013
Location: NYC
Programs: AAdvantage, UA Mileage Plus, IHG Rewards Club
Posts: 357
Waited 5 days now. No response so far.
Quarantine is offline  
Old May 8, 14, 1:44 am
  #5834  
 
Join Date: Sep 2012
Posts: 4,420
Originally Posted by ZBigFam View Post
Tried to get an amoma.com BRG through... To no avail....
The one I submitted is amoma as well. What was the reason yours was rejected? I submitted mine over 48 hours ago, still no response.
DaveInLA is offline  
Old May 8, 14, 1:48 am
  #5835  
 
Join Date: Jul 2003
Location: Northern VA, MSP
Programs: Marriott Platinum, US Silver
Posts: 49
Originally Posted by elva View Post
Submitted a claim 5 days ago. Check-in & cancellation cutoff is tomorrow. No reply so far. Is this their new strategy to deny claims, by just ignoring them?
I'm in the same boat, submitted last Friday, check-in is tomorrow. I called their 1-800 number and was told they had no ability to look into the status of my claim and that I should fill out the best price guarantee form and in the comment section ask for an update. I haven't received a respone from that.
daeagle is offline  

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