Jul 8, 13, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Dec 17, 13, 10:02 am
#5071
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Radisson Gold; Hyatt Discoverist
Posts: 6,565
Since most people only post on here when their claims are denied creating a terribly stilted sample, I will share that this morning a claim I submitted on Sunday evening was approved without a fight or a problem. I'll be enjoying my free night at the Intercontinental Barclay -- which was going for $720.
There was no fighting involved. I followed the terms to the letter, booked the exact same room, called a "Double Deluxe", even though that wasn't my ideal room.
This follows my experience of generally getting claims approved about 75% of the time when I follow the rules, including last months successful free night at the Intercontinental Miramar in Panama City, again without a fight. The 25% of the time I don't is either because of (1) the rate no longer being available, or (2) a difference in cancellation policy that I didn't see -- which of course should be denied as that's part of the deal.
There was no fighting involved. I followed the terms to the letter, booked the exact same room, called a "Double Deluxe", even though that wasn't my ideal room.
This follows my experience of generally getting claims approved about 75% of the time when I follow the rules, including last months successful free night at the Intercontinental Miramar in Panama City, again without a fight. The 25% of the time I don't is either because of (1) the rate no longer being available, or (2) a difference in cancellation policy that I didn't see -- which of course should be denied as that's part of the deal.
Dec 17, 13, 11:12 am
#5072
Join Date: Sep 2005
Location: UK
Posts: 1,314
Originally Posted by StevieCRock
The BpG people need to be seriously put out in public eyes, it's an American company and we have american standards. Maybe someone should write an article about it.
Oops - tangey beat me to it...
Last edited by ag51; Dec 17, 13 at 11:13 am Reason: Didn't read the rest of the thread
Dec 17, 13, 11:42 am
#5073
Join Date: Dec 2013
Location: Europe
Posts: 10
Originally Posted by Adam1222
Since most people only post on here when their claims are denied creating a terribly stilted sample, I will share that this morning a claim I submitted on Sunday evening was approved without a fight or a problem. I'll be enjoying my free night at the Intercontinental Barclay -- which was going for $720.
There was no fighting involved. I followed the terms to the letter, booked the exact same room, called a "Double Deluxe", even though that wasn't my ideal room.
This follows my experience of generally getting claims approved about 75% of the time when I follow the rules, including last months successful free night at the Intercontinental Miramar in Panama City, again without a fight. The 25% of the time I don't is either because of (1) the rate no longer being available, or (2) a difference in cancellation policy that I didn't see -- which of course should be denied as that's part of the deal.
There was no fighting involved. I followed the terms to the letter, booked the exact same room, called a "Double Deluxe", even though that wasn't my ideal room.
This follows my experience of generally getting claims approved about 75% of the time when I follow the rules, including last months successful free night at the Intercontinental Miramar in Panama City, again without a fight. The 25% of the time I don't is either because of (1) the rate no longer being available, or (2) a difference in cancellation policy that I didn't see -- which of course should be denied as that's part of the deal.
20 non ihg websites magically changed rates on my, and difference in rate was huge.
Dec 17, 13, 12:14 pm
#5074
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Radisson Gold; Hyatt Discoverist
Posts: 6,565
Originally Posted by luftairways
good for you^
.
.
Dec 17, 13, 1:59 pm
#5075
Join Date: Dec 2013
Location: Europe
Posts: 10
Originally Posted by Adam1222
I know, right? If you're implying we are only allowed to say terrible things about the program on here, I'm sorry I missed the indication that this was thread was titled "whines, complaints, gripes: how dare they not give me something from nothing within 12 hours they are cheaters and horrible and i will never give my (unpaid) business to them ever again"
Indeed, I can understand one, two , or three sites rates changed, but not all just in few hours, also once upon a time when calling them was possible - they forgot to mute me on the line, and I heard them calling to the hotel to change prices because someone wants to take advantage of the guarantee. so don't tell me that "We promise you access to the guaranteed best available prices, or your first night is free" is true.
FYI I am RA and because of this rubbish I moved most of my business to Hilton
Dec 17, 13, 2:43 pm
#5076
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Radisson Gold; Hyatt Discoverist
Posts: 6,565
Originally Posted by luftairways
Indeed, I can understand one, two , or three sites rates changed, but not all just in few hours, also once upon a time when calling them was possible - they forgot to mute me on the line, and I heard them calling to the hotel to change prices because someone wants to take advantage of the guarantee. so don't tell me that "We promise you access to the guaranteed best available prices, or your first night is free" is true.
FYI I am RA and because of this rubbish I moved most of my business to Hilton
FYI I am RA and because of this rubbish I moved most of my business to Hilton
Hilton won''t give you a free night and will devalue its points; so I'm sure you will stay there until they anger you elsewhere.
Dec 17, 13, 3:43 pm
#5077
Join Date: Dec 2013
Location: Europe
Posts: 10
Originally Posted by Adam1222
Okay, byebye!
Hilton won''t give you a free night and will devalue its points; so I'm sure you will stay there until they anger you elsewhere.
Hilton won''t give you a free night and will devalue its points; so I'm sure you will stay there until they anger you elsewhere.
Dec 17, 13, 9:21 pm
#5078
Join Date: Jul 2012
Posts: 75
I have been submit a BPG form and receive the first reply saying they need more time to research since the third web site is in foreign language. But no more reply till now. I have been waiting for 7days. I email back for newest update but no reply. anyone met the same situation? will they just ignore my case?
Dec 17, 13, 9:29 pm
#5079
Join Date: Sep 2012
Posts: 582
Originally Posted by jqihe862
I have been submit a BPG form and receive the first reply saying they need more time to research since the third web site is in foreign language. But no more reply till now. I have been waiting for 7days. I email back for newest update but no reply. anyone met the same situation? will they just ignore my case?
Dec 17, 13, 9:30 pm
#5080
Suspended
Join Date: Nov 2010
Posts: 1,677
Sounds like that is their plan. If the terms do not say anything about the website having to be in a certain language, then I would call and ask for my BRG - TIMES UP!!
Dec 17, 13, 9:40 pm
#5081
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Radisson Gold; Hyatt Discoverist
Posts: 6,565
Originally Posted by BillyBaloney
Sounds like that is their plan. If the terms do not say anything about the website having to be in a certain language, then I would call and ask for my BRG - TIMES UP!!
Dec 17, 13, 9:47 pm
#5082
Suspended
Join Date: Nov 2010
Posts: 1,677
I think you are a bit much. If it doesn't state it on their website, with their terms, then it is fair game. Plain and simple.
Dec 18, 13, 2:13 am
#5083
Join Date: Dec 2012
Programs: SPG platinum; UA plus member; Delta Member; HHornors Gold, Priority Club Platinum
Posts: 102
New IHG Best Rate Guarantee - Discussion & Feedback
Dear Xxx;
Thank you for writing back.
Returning to the Terms and Conditions of the program; clauses 6 and 11:
6a. Matching Prices. For multi-night stays, the Guarantee compares the average nightly room price and the average nightly total room cost for your valid room booking with those found on a non-IHG website.
6b. Matching Prices - Currency Requirements. The currency of the hotel controls the comparison with the room price and the total room cost on the non-IHG website, and the room price and the total room cost on the non-IHG website must be available, viewable, quoted, booked, and paid for in the currency of the hotel.
Verification of Claims. All claims are subject to verification by IHG. IHG must be able to verify the lower room price and the total room cost (and, for multi-night stays, the average lower room price and the average total room cost) found on the non-IHG website at the time the claim is processed and verify that both the room price and the total room cost at the time of verification are lower than those found on IHG’s websites. IHG does not accept screen shots of imagery of lower prices provided by guests due to the ease of modification or alteration of such imagery.
Upon checking, the average nightly rate booked from our IHG website is for CNY xxx (Best Flexible Rate); which is the same rate package found at xxx. Said room price does not include corresponding taxes and fees.
Also, as stated on the above-mentioned clauses, we do not acknowledge screenshots as proof that the lower rate has been found. The lower rate should be available and bookable at the time of our verification process.
Thus, due to this reason, we are still unable to extend the Guarantee for this claim.
Should you have any questions or concerns, please contact us via e-mail
Those bpg people has no basic dignity nor shame.
Their screen shot on their first email pointed at a rate half way down the page and calling it the lowest rate, I just want to laugh.. Now they are saying "subject to ihg verification", someone seriously needs to write an article because they think they can treat customers like 5-year olds without no basic respect
Thank you for writing back.
Returning to the Terms and Conditions of the program; clauses 6 and 11:
6a. Matching Prices. For multi-night stays, the Guarantee compares the average nightly room price and the average nightly total room cost for your valid room booking with those found on a non-IHG website.
6b. Matching Prices - Currency Requirements. The currency of the hotel controls the comparison with the room price and the total room cost on the non-IHG website, and the room price and the total room cost on the non-IHG website must be available, viewable, quoted, booked, and paid for in the currency of the hotel.
Verification of Claims. All claims are subject to verification by IHG. IHG must be able to verify the lower room price and the total room cost (and, for multi-night stays, the average lower room price and the average total room cost) found on the non-IHG website at the time the claim is processed and verify that both the room price and the total room cost at the time of verification are lower than those found on IHG’s websites. IHG does not accept screen shots of imagery of lower prices provided by guests due to the ease of modification or alteration of such imagery.
Upon checking, the average nightly rate booked from our IHG website is for CNY xxx (Best Flexible Rate); which is the same rate package found at xxx. Said room price does not include corresponding taxes and fees.
Also, as stated on the above-mentioned clauses, we do not acknowledge screenshots as proof that the lower rate has been found. The lower rate should be available and bookable at the time of our verification process.
Thus, due to this reason, we are still unable to extend the Guarantee for this claim.
Should you have any questions or concerns, please contact us via e-mail
Those bpg people has no basic dignity nor shame.
Their screen shot on their first email pointed at a rate half way down the page and calling it the lowest rate, I just want to laugh.. Now they are saying "subject to ihg verification", someone seriously needs to write an article because they think they can treat customers like 5-year olds without no basic respect
Dec 18, 13, 5:04 am
#5084
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 9,734
Originally Posted by tangey
I don't disagree with anything you say, except AFAIK, its a UK company.
Hilton BRG is
However they have changed now that they adjust the rate before you check-in vs the $50 credit on your bill. I'm not a Hilton person but I did successfully got Hilton BRG approved.
Dec 18, 13, 5:34 am
#5085
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,723
Originally Posted by nacho
If it's true, then how come the T&C said it will follow Georgia, Atlanta legislation?
"InterContinental Hotels Group PLC is the Group's holding company and is incorporated in Great Britain and registered in England and Wales."
They have a stock listing on both the UK and US stock markets, but that is not unusual for large corporations.
The overall holding company is UK. It then appears there are two sub-groups, IHG europe, which is based in the same UK HQ as the holding company, and IHG USA, which is based in atlanta.
So perhaps the BRG is being implemented/administrated by the USA sub group.
http://www.ihgplc.com/index.asp?pageid=47
Last edited by tangey; Dec 18, 13 at 5:55 am
