Old Jul 8, 13, 11:43 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.

Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
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New IHG Best Rate Guarantee - Discussion & Feedback

Old May 2, 14, 3:37 pm
  #5791  
 
Join Date: Aug 2008
Posts: 1,470
Originally Posted by DaveInLA
Just to be clear, can I apply for BRG if I book a room with a refundable rate, even though there is a lower non-refundable rate? For example, the lowest non-refundable rate is $100 and the lowest refundable rate is $110. If I book the $110 refundable rate and a 3rd party website has a refundable rate of $103, will this work?
Yes - so long as cancellation terms are the same
shonamac is offline  
Old May 4, 14, 1:39 am
  #5792  
 
Join Date: May 2011
Posts: 219
And as long as the 3rd party rates don't suddenly go up. More recently I have had to wait 3 days for a response and rates can obviously change in that time period
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Old May 4, 14, 2:24 pm
  #5793  
 
Join Date: Nov 2009
Posts: 827
Originally Posted by amit1978
And as long as the 3rd party rates don't suddenly go up. More recently I have had to wait 3 days for a response and rates can obviously change in that time period
How long ago was your 3 day response time? This past week, average response time for me had been 26 hours
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Old May 4, 14, 4:57 pm
  #5794  
 
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
Originally Posted by FlyingHigh20
How long ago was your 3 day response time? This past week, average response time for me had been 26 hours
I agree around 30 hours, 72 hours seems a bit much
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Old May 4, 14, 10:21 pm
  #5795  
 
Join Date: Nov 2009
Posts: 827
Originally Posted by mitpat474
I agree around 30 hours, 72 hours seems a bit much
My last one just came in earlier today at 30 hours too. Unfortunately I think that's a little too long for a response, considering that the slew of new people they hired tend to reject BRG submissions erroneously now, so all my follow up e-mails to correct them tend to take equally as long for a response. I miss the days of the phone line. The idiot blogger who had to post the NYC deal really screwed up.
FlyingHigh20 is offline  
Old May 4, 14, 11:42 pm
  #5796  
 
Join Date: Sep 2010
Programs: AZ FA+, A3 G, AB G | IHG RA, HGP D, FPC P, Accor P, BW D, HH D, Eleva, GHA P, 1862 Voyager
Posts: 1,849
My current one was filed 60 hours ago and still no reply. I've already checked into the hotel on the reservation.

In the end I modified the rate as the hotel dropped the price and I checked in at the lower price as the 3rd party website does not do same date arrivals meaning they can't compare the rate anymore as it is my check in date today.
lsed is offline  
Old May 5, 14, 2:07 am
  #5797  
 
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
Originally Posted by FlyingHigh20
My last one just came in earlier today at 30 hours too. Unfortunately I think that's a little too long for a response, considering that the slew of new people they hired tend to reject BRG submissions erroneously now, so all my follow up e-mails to correct them tend to take equally as long for a response. I miss the days of the phone line. The idiot blogger who had to post the NYC deal really screwed up.
I think the 60 hr responses may be confirming rates with the more obscures OTAS, where as the 30 hr responses may be for the more "straight forward" OTAS
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Old May 5, 14, 3:07 am
  #5798  
 
Join Date: May 2011
Posts: 219
Originally Posted by FlyingHigh20
How long ago was your 3 day response time? This past week, average response time for me had been 26 hours
Early last week.
amit1978 is offline  
Old May 5, 14, 4:16 am
  #5799  
 
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
Just had a successful claim, email took around 34 hours. Site used was not obscure.
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Old May 5, 14, 4:47 am
  #5800  
 
Join Date: May 2011
Posts: 219
Originally Posted by mitpat474
Just had a successful claim, email took around 34 hours. Site used was not obscure.
My main gripe is that at the time of submitting the claim it may be valid, but at the time they verify the claim (at their discretion) it may not be, and as previously discussed screenshots are not valid
amit1978 is offline  
Old May 5, 14, 5:18 am
  #5801  
htb
 
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,649
Originally Posted by traveldealexpert
People say that IHG is cheating them when they deny a claim because currency is different, IHG.com has a better cancellation policy, price difference, etc. etc. ... but really this is all in the rules of the game.
Haha... you book a non-refundable room, find a lower rate elsewhere, then you are told that the same rate is available on a Japanese-only version of IHG and therefore your claim is invalid. They didn't say that they will have the lowest rate on ALL of the IHG websites -- only that it will be available on at least one. Somewhere, possibly in Clingon.

HTB.
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Old May 5, 14, 5:37 am
  #5802  
htb
 
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,649
Originally Posted by DaveInLA
Just to be clear, can I apply for BRG if I book a room with a refundable rate, even though there is a lower non-refundable rate? For example, the lowest non-refundable rate is $100 and the lowest refundable rate is $110. If I book the $110 refundable rate and a 3rd party website has a refundable rate of $103, will this work?
I don't think so:

Book. Complete a valid room booking with the lowest available price (room rate) on any IHG website for any IHG branded hotel using the Best Available Rate Search. A valid room booking means a complete booking with an approved credit card.
To be extra sure, please check ALL other IHG websites in ALL other languages as well to make sure no lower rate is available -- at least when booking a Japanese hotel. The BRG team there will consistently tell you that your claim is denied because the lower rate you found is also available on a Japanese-only IHG website. Not logical and not consistent with the wording of the T&Cs, but since when has this stopped the BRG team?

HTB.
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Old May 5, 14, 7:47 am
  #5803  
 
Join Date: Jul 2005
Location: Manchester, UK
Programs: IHG Spire Ambassador, HH Diamond
Posts: 908
if anyone fancies helping me out for a site that still works in the Uk i'd be very grateful.

all the ones I used to use are dead and its now months since i've found a damn thing.
Geoggy is offline  
Old May 5, 14, 7:13 pm
  #5804  
 
Join Date: Sep 2012
Posts: 4,423
What's the best strategy for using BRG? I finally found one, for a nonrefundable rate. I wasn't sure if I should book 1 night or the whole stay (4 nights). I ended up booking just 1 night and submitted the BRG claim. Even if it goes through, what will happen to the price for the remaining 3 nights? Will IHG drop prices, or will IHG contact the 3rd party site to increase its rates to match IHG? I'm still wondering if I should've booked all 4 nights, then submitted the BRG, so I could lock in the lower rate for the remaining 3 nights if approved. My concern is that once IHG discovers the lower rate, it'll force the other site to increase prices to match IHG. On the other hand, this is a non-refundable rate, and if my BRG gets rejected, I'll be stuck paying IHG's higher rate.

What do most FTers do in this situation?
DaveInLA is offline  
Old May 5, 14, 8:22 pm
  #5805  
 
Join Date: Jun 2012
Posts: 289
Originally Posted by DaveInLA
What's the best strategy for using BRG? I finally found one, for a nonrefundable rate. I wasn't sure if I should book 1 night or the whole stay (4 nights). I ended up booking just 1 night and submitted the BRG claim. Even if it goes through, what will happen to the price for the remaining 3 nights? Will IHG drop prices, or will IHG contact the 3rd party site to increase its rates to match IHG? I'm still wondering if I should've booked all 4 nights, then submitted the BRG, so I could lock in the lower rate for the remaining 3 nights if approved. My concern is that once IHG discovers the lower rate, it'll force the other site to increase prices to match IHG. On the other hand, this is a non-refundable rate, and if my BRG gets rejected, I'll be stuck paying IHG's higher rate.

What do most FTers do in this situation?
If lower rate is verified, IHG will give the first night free and match lower rate for remaining three nights.
traveldealexpert is offline  

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