Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
May 8, 2014, 2:03 am
#5836
Join Date: Apr 2007
Posts: 727
it seems i wasn't alone in getting long delays to brg claims. until the brg wait times come down i will happily go elsewhere for the same $
May 8, 2014, 2:30 am
#5837
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
May 8, 2014, 11:44 am
#5839
Join Date: Sep 2012
Posts: 4,431
So what are my options if they don't reply after 3 days? I only booked the first night, still have 3 more nights to book. My options are to book the remaining 3 nights via 3rd-party website, or I can try doing the remaining nights through IHG again and submit another BRG.
May 8, 2014, 6:21 pm
#5840
Join Date: Sep 2012
Posts: 4,431
Update. Got a reply from IHG. They declined my claim because apparently amoma only bills the credit card in euros, despite the website showing charges in almost any currency. The hotel I am staying at is in Africa, and even though the website shows the price and ZAR like IHG, that's not good enough.
May 8, 2014, 6:56 pm
#5841
Join Date: Mar 2013
Location: NYC
Programs: AAdvantage, UA Mileage Plus, IHG Rewards Club
Posts: 379
Update. Got a reply from IHG. They declined my claim because apparently amoma only bills the credit card in euros, despite the website showing charges in almost any currency. The hotel I am staying at is in Africa, and even though the website shows the price and ZAR like IHG, that's not good enough.
May 9, 2014, 2:41 am
#5842
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
My OH just had a claim approved within 18 hrs. not too shabby timing as opposed to 36hrs!
May 9, 2014, 3:11 am
#5843
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Update. Got a reply from IHG. They declined my claim because apparently amoma only bills the credit card in euros, despite the website showing charges in almost any currency. The hotel I am staying at is in Africa, and even though the website shows the price and ZAR like IHG, that's not good enough.
You need to verify what the billing currency is. The T&C sometimes tell you. Sometimes the payment page lets you know - but you might have to phone the helpline to check.
OTA with a local website are usually a good bet.
May 9, 2014, 3:19 am
#5844
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
IHG's currency requirement is quite clear, and widely acknowledged in this thread. All that is not clear is the currency the OTA uses. They often show prices in a great many currencies, for convenience, but bill credit cards in their "native" currency.
You need to verify what the billing currency is. The T&C sometimes tell you. Sometimes the payment page lets you know - but you might have to phone the helpline to check.
OTA with a local website are usually a good bet.
You need to verify what the billing currency is. The T&C sometimes tell you. Sometimes the payment page lets you know - but you might have to phone the helpline to check.
OTA with a local website are usually a good bet.
May 9, 2014, 8:51 am
#5845
Join Date: Jun 2011
Posts: 1,147
Update. Got a reply from IHG. They declined my claim because apparently amoma only bills the credit card in euros, despite the website showing charges in almost any currency. The hotel I am staying at is in Africa, and even though the website shows the price and ZAR like IHG, that's not good enough.
. I would have just booked with Amoma if I had known -- they were a solid $30 cheaper than the rate I was trying to BRG -- the HIX Orlando Airport for $65 instead of $95.
May 9, 2014, 10:33 am
#5846
Used to be highman123
Join Date: Jul 2011
Posts: 3,541
Added 2 claims 48 hours ago. For one claim I got - please wait we are researching it - the other claim has gotten no response yet.
Is that the new normal?
Is that the new normal?
Last edited by MightyTravels; May 9, 2014 at 11:05 am
May 9, 2014, 10:58 am
#5847
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Update. Got a reply from IHG. They declined my claim because apparently amoma only bills the credit card in euros, despite the website showing charges in almost any currency. The hotel I am staying at is in Africa, and even though the website shows the price and ZAR like IHG, that's not good enough.
On the bright side,since OTA can not earn anyone a BRG,the cheaper rate will not need be closed out by IHG or the individual IC hotel to prevent free nights being given away. So you can still get your last three nights via your OTA.
May 9, 2014, 3:29 pm
#5848
Join Date: Sep 2013
Location: Paradise
Posts: 1,617
Looking to file first BRG. Hotelopia is $7 cheaper with cancellation up to 48 hours before arrival. IHG is non-refundable. Same room type. I looked but could not find if they billed in any other default currency than US, like Amoma. does this stand a chance of going through? Same room, better price and refundable?
May 10, 2014, 3:40 am
#5849
Join Date: Nov 2013
Posts: 84
Based on what you say, it is a valid claim, but who knows since there are many variables. It is ok for the competing website to have more favorable cancellation conditions so you are fine there. You do have to make sure the billing currency is the same.
May 10, 2014, 9:39 am
#5850
Join Date: Sep 2012
Posts: 4,431
I looked up hotelopia last night... their prices are WAY below IHG's. I actually wonder about their legitimacy. Also, I think I read that their based in Europe, so I'm guessing they charge in Euros...?