Old Jul 8, 2013, 11:43 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.

Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
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New IHG Best Rate Guarantee - Discussion & Feedback

Old Apr 30, 2014, 7:44 am
  #5761  
 
Join Date: Aug 2009
Location: Germany
Posts: 1,244
How about placing a claim for a same day stay. They need always more than 24 hours for a answer, how they will handle it?
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Old Apr 30, 2014, 8:01 am
  #5762  
 
Join Date: Feb 2013
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Programs: 100m swimming certificate level 5
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Originally Posted by 31570324
How about placing a claim for a same day stay. They need always more than 24 hours for a answer, how they will handle it?
I think they would probably respond to that as a priority
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Old Apr 30, 2014, 9:02 am
  #5763  
 
Join Date: Aug 2009
Location: Germany
Posts: 1,244
Originally Posted by mitpat474
I think they would probably respond to that as a priority
Waiting for more than 24 hours now. Its 5pm here and I claimed for tonight. No response till now.
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Old Apr 30, 2014, 9:04 am
  #5764  
 
Join Date: Feb 2013
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Originally Posted by 31570324
Waiting for more than 24 hours now. Its 5pm here and I claimed for tonight. No response till now.
have you tried emailing?
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Old Apr 30, 2014, 7:14 pm
  #5765  
 
Join Date: Oct 2008
Posts: 258
Originally Posted by toyotaboy95
Just a question: If a BRG for a room with breakfast is approved, will I get the breakfast free as well?
In my experience, no. I tried it a couple times. Unless something has changed, or at least for the hotels I tried, when the room charges extra for breakfast, it's part of the RATE description and not the ROOM description. E.g., "Best Flexible with Breakfast." When the free room is approved, the rate description changes to "House Use Comp" so it basically overrides the 'breakfast' information. I've never seen "House Use Comp with Breakfast." The first time, I tried fighting it at the front desk. The second time, I just asked once and accepted their rejection. The third time and beyond, I haven't even bothered adding the breakfast option at booking.

The only way I could see it working is if you find a hotel that doesn't adjust the rate to "House Use Comp" and instead comps it for you at check-in (or you get reimbursed after the fact). But for the most part, zeroing out the rate will eliminate any special additions to the room rate description.

Last edited by markraby; Apr 30, 2014 at 7:22 pm
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Old Apr 30, 2014, 8:01 pm
  #5766  
 
Join Date: Jun 2012
Posts: 289
Originally Posted by markraby
In my experience, no. I tried it a couple times. Unless something has changed, or at least for the hotels I tried, when the room charges extra for breakfast, it's part of the RATE description and not the ROOM description. E.g., "Best Flexible with Breakfast." When the free room is approved, the rate description changes to "House Use Comp" so it basically overrides the 'breakfast' information. I've never seen "House Use Comp with Breakfast." The first time, I tried fighting it at the front desk. The second time, I just asked once and accepted their rejection. The third time and beyond, I haven't even bothered adding the breakfast option at booking.

The only way I could see it working is if you find a hotel that doesn't adjust the rate to "House Use Comp" and instead comps it for you at check-in (or you get reimbursed after the fact). But for the most part, zeroing out the rate will eliminate any special additions to the room rate description.
This is incorrect. If you book with breakfast you will get breakfast..whether it says "House Use Comp" or not.
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Old Apr 30, 2014, 8:16 pm
  #5767  
 
Join Date: Oct 2008
Posts: 258
Originally Posted by traveldealexpert
This is incorrect. If you book with breakfast you will get breakfast..whether it says "House Use Comp" or not.
Regardless of what you say, my experience has been otherwise.
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Old Apr 30, 2014, 8:36 pm
  #5768  
 
Join Date: Nov 2009
Posts: 827
Originally Posted by traveldealexpert
This is incorrect. If you book with breakfast you will get breakfast..whether it says "House Use Comp" or not.
Not true. "House comp" rate deletes any record that breakfast was included in the rate. I've had the same challenge EVERYTIME i was awarded a brg with breakfast that was comped.
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Old Apr 30, 2014, 9:36 pm
  #5769  
 
Join Date: Jun 2012
Posts: 289
Originally Posted by FlyingHigh20
Not true. "House comp" rate deletes any record that breakfast was included in the rate. I've had the same challenge EVERYTIME i was awarded a brg with breakfast that was comped.
How many times is "everytime"? Multiple hotels?

I just got back from a trip to London, Paris, and Washington D.C. All three IHG hotels gave breakfast since the original rate included breakfast. There is definitely a record of a breakfast inclusive rate in their system. The hotel has more info than you can view on m.ihg.com.
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Old Apr 30, 2014, 9:58 pm
  #5770  
 
Join Date: Oct 2008
Posts: 258
Originally Posted by FlyingHigh20
Not true. "House comp" rate deletes any record that breakfast was included in the rate. I've had the same challenge EVERYTIME i was awarded a brg with breakfast that was comped.
Yep. At an IC as well as an HI in New York, I was told they had nothing in their system that indicated that breakfast was included in my reservation, even though I definitely booked with the breakfast option and even had the confirmation email from the BRG team mentioning my "Best Available Rate with Breakfast"
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Old Apr 30, 2014, 10:53 pm
  #5771  
 
Join Date: Nov 2009
Posts: 827
Originally Posted by traveldealexpert
How many times is "everytime"? Multiple hotels?

I just got back from a trip to London, Paris, and Washington D.C. All three IHG hotels gave breakfast since the original rate included breakfast. There is definitely a record of a breakfast inclusive rate in their system. The hotel has more info than you can view on m.ihg.com.
12 hotels....ranging from CPs, HIs, and ICs. Unless the hotel rev manager who comps the room manually makes notes to mention breakfast, it will not come up in IHGs system when the rate is listed as "house comp". This has nothing to do with visibility in m.ihg.com. This is strictly an issue with their reservation system and comps. Now if a hotel chooses to keep the original rate structure and just 0 out the rate, then breakfast will show up. That may have happened in your cases, but its not the norm as evidence by anicodtal occurrences here.
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Old May 1, 2014, 1:20 am
  #5772  
 
Join Date: Feb 2013
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Posts: 1,456
Originally Posted by FlyingHigh20
12 hotels....ranging from CPs, HIs, and ICs. Unless the hotel rev manager who comps the room manually makes notes to mention breakfast, it will not come up in IHGs system when the rate is listed as "house comp". This has nothing to do with visibility in m.ihg.com. This is strictly an issue with their reservation system and comps. Now if a hotel chooses to keep the original rate structure and just 0 out the rate, then breakfast will show up. That may have happened in your cases, but its not the norm as evidence by anicodtal occurrences here.
You are entitled to breakfast if you booked it, simple. If they refuse show them the original confirmation, but you are entitled to it. Besides all they need to do is pull up the original reservation...
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Old May 1, 2014, 1:31 am
  #5773  
 
Join Date: Nov 2009
Posts: 827
Originally Posted by mitpat474
You are entitled to breakfast if you booked it, simple. If they refuse show them the original confirmation, but you are entitled to it. Besides all they need to do is pull up the original reservation...
Not that simple nor are you correct in the assumption that you're entitled to it. There's no verbiage at all in the T&C's that states your entitled to any of the privileges included in a package (whether it be breakfast, a gift card, etc) on your free night. The only mention is that if you booked such a package, your comparison rate must also include the same items in the package. In fact, most of the wording is vague enough to the point where it simply says your "room" is free, giving them latitude to reject anything else beyond that which is contained within the four walls of the room.

While I fundamentally agree that if you book it, you should get it (Regardless if it's free or not), it's very suspect that the way the "comp" feature works on IHG's system essentially wipes out any package or breakfast features.
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Old May 1, 2014, 1:40 am
  #5774  
 
Join Date: Feb 2013
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Posts: 1,456
Originally Posted by FlyingHigh20
Not that simple nor are you correct in the assumption that you're entitled to it. There's no verbiage at all in the T&C's that states your entitled to any of the privileges included in a package (whether it be breakfast, a gift card, etc) on your free night. The only mention is that if you booked such a package, your comparison rate must also include the same items in the package. In fact, most of the wording is vague enough to the point where it simply says your "room" is free, giving them latitude to reject anything else beyond that which is contained within the four walls of the room.

While I fundamentally agree that if you book it, you should get it (Regardless if it's free or not), it's very suspect that the way the "comp" feature works on IHG's system essentially wipes out any package or breakfast features.
Im sorry but you will find that if you email BPG team they will confirm what I have origianlly said - your rate does not change, it is simple. In the case house use comp wipes the rate out, you/they still have your original booking. However vague it is, if you have have this problem get the team to clarify it.
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Old May 1, 2014, 1:53 am
  #5775  
 
Join Date: Nov 2009
Posts: 827
Originally Posted by mitpat474
Im sorry but you will find that if you email BPG team they will confirm what I have origianlly said - your rate does not change, it is simple.
The BPG team says a lot of things and are inconsistent from one person to another. Half the time, the e-mails with the rules they send are from out of date T&Cs. All that matters is what's posted on the website.


In the case house use comp wipes the rate out, you/they still have your original booking. However vague it is, if you have have this problem get the team to clarify it.
Many hotels can't see the original booking once it's been altered. From what I was told, the only trail they can see is the original booking price. When the "comp" is layered onto the rate, it removes all traces/history of what "package" was booked, but keeps a log of the initial cost at which the room was booked at .

Regardless, it's not a big issue for me. I'm getting the room for free...I really don't mind if the breakfast is removed. At that point, I'm just getting greedy. $12 for a breakfast after a $150-$200 room has been comped is an amazing deal.
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